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| Contents | iii Answering a Call........................40 Answering a Call When in a Call................... 40 Answering a Call Automatically....................41 Disabling Call Waiting........................41 Silencing or Rejecting Incoming Calls....................41 Silencing a Call........................41 Rejecting a Call Manually.......................41 Rejecting Anonymous Calls....................42 Rejecting Calls with Do Not Disturb (DND)................
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| Contents | iv Deleting Contacts........................57 Searching for Contacts......................58 Shared Directory..........................58 Adding Shared Contacts......................58 Editing Shared Contacts......................58 Deleting a Shared Contact..................... 59 Deleting All Shared Contacts....................59 Searching for Shared Directory Contacts................59 Saving a Shared Contact to the Local Directory..............59 Blocklist..............................
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Setting the Advisory Tone......................... 74 Setting the Vibrator........................... 75 Setting the Key Tone......................... 75 Disabling the Noise Cancellation...................... 75 W59R/W78H Bluetooth................76 Enabling/Disabling the Bluetooth.......................76 Searching and Pairing with a Bluetooth Headset................76 Managing Paired Headsets....................... 76 Editing Device Name of Your Handset....................77 Connecting a Mobile Phonevia Bluetooth..........
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Appendix.....................86 Appendix A- Menu Structure......................86 For W56H/W53H/W73H......................87 For W73H..........................88 For W78H..........................90 For W57R/W59R........................91 For CP930W........................... 92 For CP935W........................... 93 For DD Phone.........................94 Appendix B - Input Modes and Characters..................94 Appendix C - Bluetooth Headset Compatibility List................95...
| Getting Started | 8 Item Description Device Key Long press for 20 seconds to reset the device to factory configurations. LAN LED • Indicates the power status. • Indicates the LAN connection status. ROLE LED Indicates the device role. DECT LED For W80B, indicates the connection status to the DECT manager (DM).
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| Getting Started | 9 Item Description Message Key Accesses the voice mail or missed call. Speakerphone Key • Switches among the receiver, headset, and handsfree modes. • Answers an incoming call. • Places a call in handsfree mode. Navigation Keys Scroll through information or options on the screen.
| Getting Started | 10 W53H Hardware Item Description Receiver Receives audio in receiver mode. Power LED Indicator Indicates call status, message status, and charging status. Phone Screen Shows information. Soft Keys Access the function directly. It depends on the operating situation. Message Key Accesses the voice mail or missed call.
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| Getting Started | 11 Item Description On-hook Key/Power Key • Press briefly to return to the previous screen. • Long press to return to the idle screen. • Press to turn the handset on. • Long press on the idle screen to turn the handset off. •...
| Getting Started | 12 W73H Hardware Item Description Receiver Receives audio in receiver mode. Power LED Indicator Indicates call status, message status, and charging status. Phone Screen Shows information. Soft Keys Access the function directly. It depends on the operating situation.
Provides digits, letters, and special characters. TRAN Key Transfers a call to another party. Mute Key Toggles mute feature on or off. Microphone Picks up audio. Speaker Plays audio in handsfree mode. 3.5 mm Headset Jack Connects a standard 3.5 mm headset. W78H Hardware...
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| Getting Started | 14 Item Description Receiver Receives audio in receiver mode. Power LED Indicator Indicates call status, message status, and charging status. Phone Screen Shows information. Soft Keys Access the function directly. It depends on the operating situation. Message Key Accesses the voice mail or missed call.
| Getting Started | 15 W57R Hardware Item Description Receiver Receives audio in receiver mode. Power LED Indicator Indicates call status, message status, and charging status. Phone Screen Shows information. Soft Keys Access the function directly. It depends on the operating situation. Message Key Accesses the voice mail or missed call.
| Getting Started | 16 Item Description Off-hook Key • Answers an incoming call. • Enters the redial calls list. • Places a call in receiver or headset mode. Keypad Provides digits, letters, and special characters. TRAN Key Transfers a call to another party. Mute Key Toggles mute feature on or off.
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| Getting Started | 17 Item Description Receiver Receives audio in receiver mode. Power LED Indicator Indicates call status, message status, and charging status. Phone Screen Shows information. Soft Keys Access the function directly. It depends on the operating situation. Message Key Accesses the voice mail or missed call.
| Getting Started | 18 Item Description Off-hook Key • Answers an incoming call. • Enters the redial calls list. • Places a call in receiver or headset mode. Keypad Provides digits, letters, and special characters. TRAN Key Transfers a call to another party. Mute Key Toggles mute feature on or off.
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| Getting Started | 19 Item Description Three Internal Provide 20-feet (6 meters) and 360-degree sound pickup. Microphones Mute Touch Key • Toggles mute feature. • Indicates phone and call status. Speaker Provides speakerphone audio output. LCD Screen Shows information about calls, messages, soft keys, time, date and other relevant data.
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| Getting Started | 20 Item Description Scrolls through the displayed information upwards. • Scrolls through the displayed information downwards. • Views the Directory list when the phone is idle. Security Slot Allows you to connect a universal security cable to your phone so you can lock down your phone.
| Getting Started | 22 Item Description Mute Key • Toggles mute feature. • Indicates phone and call status. Touch Screen Shows information about calls, soft keys, time, date, and other relevant data. Volume Key(+) Increases the volume of the speaker, ringer, or media. Volume Key(-) Decreases the volume of the speaker, ringer, or media.
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Reversible Tab Secures the handset in the handset cradle when the phone is mounted vertically. For more information on how to adjust the reversible tab, refer Yealink Wall Mount Quick Installation Guide for Yealink IP Phones. Hookswitch Connects or disconnects the phone from the phone line. The hookswitch is automatically activated when a user lifts the handset from the cradle to get a dial tone.
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| Getting Started | 24 Item Description Phone Screen Shows a screen with backlight that enables you to view menus and data. Power LED Indicator Indicates call status, message status, and system status. Line Keys Access your phone outgoing lines and features. HEADSET Key Toggles the headset on or off.
Reversible Tab Secures the handset in the handset cradle when the phone is mounted vertically. For more information on how to adjust the reversible tab, refer Yealink Wall Mount Quick Installation Guide for Yealink IP Phones. Speaker Provides ringer and speakerphone audio output.
| Getting Started | 26 LED Status Description Flashing orange The phone prompts low battery or is charging. The phone is powered off. The phone is idle. Menu on the W56H/W53H The handset provides a variety of features that are grouped into the menu. •...
| Getting Started | 27 Description Menu icon: : Status—To view the status information of DM, handset, and line. : Intercom—Not available in the multi-cell system. : Voice Mail—To set and view voice mail(s). : Call Features—To access the features of Call Forward, Do Not Disturb, Call Waiting, Anon.Call Rejection, and Anonymous Call.
| Getting Started | 28 • Accessing a Submenu Feature Accessing a Submenu Feature After entering a certain menu, you can use the navigation keys to access the desired submenu. Procedure 1. Press the up and down navigation keys to highlight the desired submenu. 2.
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| Getting Started | 29 W56H/W53H: CP930W: DD Phone (Black-and-White Screen): Default Account: Indicates the local name or number. • • Signal Strength: Weak to strong: (W56H/W53H), (CP930W), phone) No reception: (W56H/W53H), (CP930W), (DD phone) Battery Status: • Low to full: (W56H/W53H), (CP930W) Need Charging:...
| Getting Started | 30 Handset Name: Displays the registered handset name. • Soft Keys: The soft key labels on the screen directly above the soft keys show the functions available at • that particular moment. CP930W/DD Phone Calls Screen All of your active and held calls are displayed on the calls screen.
| Getting Started | 31 Icons Description Icons Description The phone is recording a call or a The phone has missed calls. conference. The recording is paused. DD Phone: Icons Description Icons Description The phone has enabled the Do Not The ringer volume is 0 and the phone is Disturb (DND) feature.
| Getting Started | 32 Icons Description Icons Description Receiver Mode On Headset Mode On Handsfree Mode On Contact Call Hold Call Mute Conference Call W56H/W53H Icons on the Line Status Screen Each icon in the line status screen indicates the corresponding feature assigned to the line. Icons Description Icons...
| Getting Started | 33 About this task It is not applicable to DD phones. Procedure 1. Go to OK > Settings > Display > Input Method. On the CP930W, go to Menu > Settings > Basic Settings > Display > Input Method. 2.
| Registering the Handset | 34 Task Action Enter special characters Select ABC, abc, 2aB, or Abc mode, press * key or # key one or more times to enter one of the following special characters: * key (DD phone): *.,'?!\-()@/:_;+&%=<> £ $¥¤[]{}~^¡¿§#"| * key (CP930W): *.,'?!\-()@/:_;+&%=<>$[]{}~ # key: # On the DD phone, in 123 mode, you can press the * key to choose the...
| Call Features | 35 Press the Reg soft key on the handset to register quickly. • Press OK > Register Handset and then select the desired base to register the handset. • Go to OK > Settings > Registration > Register Handset and then select the desired base to register •...
| Call Features | 36 • Speed Dial on the W56H/W53H • Speed Dial on the DD Phone • Redial • Placing an Anonymous Call Placing External Calls You can place external calls on the handset. External calls based on the public telephone network require the SIP lines.
| Call Features | 37 Speed Dial on the W56H/W53H You can quickly dial a number by using a speed dial key without entering the directory. • Assigning a Speed Dial Number • Changing a Speed Dial Number • Deleting a Speed Dial Number •...
| Call Features | 38 The number assigned to this speed dial key is dialed out. Related tasks Assigning a Speed Dial Number Speed Dial on the DD Phone You can quickly dial a number by using a speed dial key without entering the directory. •...
| Call Features | 39 On the DD phone, press twice. A call to your last dialed number is attempted. Adding a Dialed Number to Local Directory You can add a dialed external call number to the Local Directory or update the number for an existing contact.
| Call Features | 40 Before you begin Contact your system administrator to find out if this feature is available on your phone. Procedure 1. Go to OK > Call Features > Anonymous Call. On the CP930W/DD phone, go to Menu > Features > Anonymous Call. 2.
| Call Features | 41 Answering a Call Automatically When the handset is placed in the charger, you can simply answer the incoming calls by picking up the handset from the charger without pressing the Off-hook key. About this task It is only applicable to W56H/W53H.
| Call Features | 42 Rejecting Anonymous Calls You can reject incoming calls from the callers who have hidden their identities. As a result, your phone will not ring and you will not be notified of an attempted call. Procedure 1.
| Call Features | 43 2. Press the mute key again to unmute. The mute icon disappears from the phone screen. On the CP930W/CP935W, the mute touch key LEDs change from red to green. Holding and Resuming Calls You can place an active call on hold and resume the call when you are ready. When you place a call on hold, the held party may hear the music played by its sever.
| Call Features | 44 Procedure 1. Go to OK > Call Features > Call Forward. On the CP930W/DD phone, go to Menu > Features > Call Forward. 2. Select the desired forwarding type and enable it. 3. Enter the destination number in the Target or Forward to field. 4.
| Call Features | 45 During the conference, follow these tips: • Mute your microphone when you are not speaking, especially in noisy environments. • Avoid tapping or rustling papers near the microphone. • Speak in your normal voice without shouting. •...
| Call Features | 46 2. On the CP935W, select > Split. On the CP930W, select Manage > Split All. Muting/Unmuting a Conference Call When you mute the local microphone during a conference call, other participants can hear each other except you.
| Call Features | 47 Creating a Hybrid UC Meeting with Mobile Phone and PC You can create a hybrid UC meeting on the phone with mobile phone and PC simultaneously. Procedure 1. Connect and pair the phone on your mobile phone. 2.
By default, you can record your calls into an SD card so that you can listen to them later. For more information on how to attach an SD card, please refer to the Quick Start Guide for your phone on Yealink Support.
| Call Features | 49 Recording a Call You can record the important parts during an active call. About this task Note: Before call recording, especially those involving PSTN, it is necessary to know about the rules and restrictions of call recording in the country where you are. It is also very important to inform all the call parties that you are recording and ask for their consent before recording the conversation.
| Call Features | 50 Listening to a Recording You can browse and play back the recordings on your phone. About this task Note: You can also play back the recordings on a PC using an application capable of playing the "*.aac"...
| Advanced Call Features | 51 Advanced Call Features By using the advanced features, your handset would perform more functions that make your work more efficiently. If you require additional information or assistance with your new phone, contact your system administrator. •...
| Advanced Call Features | 52 Before you begin Your system administrator has set call park in the FAC mode. There is a call parked on the extension. Get the park retrieve code from your system administrator. Procedure 1. Dial the park retrieve code. On the CP930W/DD phone, you can also select Retrieve on the dialing screen.
Shared Call Appearance (SCA) Yealink phone supports using Shared Call Appearance (SCA) to share a line. So that this line can be registered on more than one phone at the same time. Your system administrator can set your phone to use the shared line.
| Advanced Call Features | 54 Icons Description The shared line receives an incoming call or is placed on public hold. (Flashing) Placing Calls on a Shared Line You can place one or multiple calls on a shared line. Related information Placing Calls Answering Calls on a Shared Line You can answer one or two calls on the shared line.
| Advanced Call Features | 55 Barging in an Active Call on a Shared Line In the SCA scenario, you can barge into an active call on the shared line. After you barge into a call, the call turns into a three-party conference. Before you begin There is at least one active call on the shared line.
| Directory | 56 Leaving Voice Mails You can leave a voice mail to someone who is busy or inconvenient to answer the call. Procedure 1. Follow the voice prompts to leave a voice mail. 2. Hang up to complete the voice mail. Listening to Voice Mails You can listen to your voice mails on the handset directly.
| Directory | 57 2. Select Options > New Contact. On the CP930W/DD phone, select Add. 3. Enter the contact's information. 4. Confirm the action. Viewing Contacts You can view the local contacts from the Local Directory on your phone. Procedure 1.
| Directory | 58 Procedure 1. Go to OK > Directory or OK > Directory > Local Directory. On the CP930W/DD phone, select Directory or go to Directory > Local Directory. 2. Highlight the desired contact and select Options (Option) > Delete All. The phone prompts you whether to delete all contacts.
| Directory | 59 Procedure 1. Go to OK > Directory > Shared Directory. On the CP930W, go to Directory > Shared Directory. 2. Highlight the desired contact and select Options > Edit. On the CP930W, select Options > Detail. 3.
| Directory | 60 Procedure 1. Go to OK > Directory > Shared Directory. On the CP930W, go to Directory > Shared Directory. 2. Highlight a contact and select Options > Add To Local > New Entry. 3. Edit the contact information. 4.
| Directory | 61 Procedure 1. Go to OK > Settings > Telephony > Blocklist. On the DD phone, go to Menu > Directory > Blocklist. On the CP930W, go to Menu > Settings > Basic Settings > Blocklist. 2. Highlight the desired blocklist contact and select Options > Edit. On the CP930W/DD phone, select Options (Option) >...
| Call History | 62 Searching for Remote Phone Book Contacts In the Remote Phone Book, you can enter search criteria to find your desired contact quickly. Procedure 1. Go to OK > Directory. On the CP930W/DD phone, go to Directory > Remote Phone Book. 2.
| Call History | 63 • Deleting History Records Call History Icons The call history icon in the Call History indicates the corresponding call history types. W56H/W53H: Icon Description Received Calls Missed Calls Placed Calls CP930W/DD phone: Icon Description Received Calls Missed Calls Placed Calls Viewing History Records...
| Call History | 64 5. Confirm the action. Tip: You can select Add To Local > Update Existing to update the existing contact information. Saving a History Record to Blocklist You can prevent someone from calling you again by saving a history record to the blocklist. It is not applicable to DD phones.
| Customizing Your Phone | 65 Customizing Your Phone You can make your phone more personalized by customizing various settings. • Turning Handset On • Turning Handset Off • Changing the Wallpaper • Setting the Screen Saver • Changing the W56H/W53H/CP930W Brightness •...
| Customizing Your Phone | 66 On the CP930W, a message prompts whether to power off the device. Note: You cannot turn the CP930W off when the phone is charging. Changing the Wallpaper You can change the wallpaper that is displayed on the idle screen. About this task It is only applicable to W56H/W53H.
| Customizing Your Phone | 67 3. Select the desired value from the In Charger or Out Of Charger field. On the CP930W, select the desired value from the Time in Charger field. 4. Confirm the action. Changing the DD Phone Brightness You can configure the backlight to adjust the brightness of the phone screen.
| Customizing Your Phone | 68 Time & Date You can set the time and date manually. The time and date formats are also variable. • Setting the Time and Date Manually • Changing the Time and Date Format Setting the Time and Date Manually If your phone cannot obtain the time and date automatically, you can set it manually.
| Customizing Your Phone | 69 4. Confirm the action. Note: If you replace another key of the Menu soft key on CP930W, you can access the phone settings by pressing the OK key. For DD phone, we recommend that you keep a Menu soft key; otherwise, you may not access the phone settings.
| Customizing Your Phone | 70 Shortcut Default Access Feature Available Access Features Left Softkey History History Right Softkey Line Status Missed Intercom (not available in the Received multi-cell system) Redial Directory Speed Dial Volume- Menu Volume+ Line Status Default Line Call Forward Do Not Disturb Directory...
| Customizing Your Phone | 71 • Locking Handset Keypad • Unlocking Your Handset Locking Handset Keypad When you temporarily do not use your handset, you can lock it manually. Procedure Long press the # key when the handset is idle until the phone prompts you the handset is locked. The lock icon appears in the status bar.
| Customizing Your Phone | 72 4. Select the desired type from the Lock type field. 5. Enter the desired interval (0 - 3600 seconds) in the Lock Time Out field. If the value is set to 0, the phone will not be automatically locked. 6.
| Audio Settings | 73 • Switching off Silent Mode Switching on Silent Mode You can silence an incoming call by switching on silence mode to stop your phone from ringing. Procedure Long press the * key until the phone prompts “All Ring Tones Off”. The silent icon appears in the status bar.
| Audio Settings | 74 Setting the Ring Tone for the External Calls You can select a unique ring tone for the external calls so that you can identify callers when the phone rings. Procedure 1. Go to OK > Settings > Audio > Ring Tones > Melodies. On the CP930W, go to Menu >...
By default, the phone simultaneously vibrates and rings when receiving an incoming call. About this task It is only applicable to W57R/W59R/W78H. The following vibration settings are available for the incoming call: Vibrate and Ring: The handset will simultaneously ring and vibrate.
3. Put the Bluetooth headset into pairing mode. For more information, please refer to the headset's user guide. 4. If the W59R/W78H has detected more than one headset, select yours from the list and press Pair. When pairing is successful, you will see the message "Connect Success".
| Connecting a Mobile Phonevia Bluetooth | 77 Editing Device Name of Your Handset You can edit the name of the W59R/W78H, so it can be easily recognized. Before you begin Make sure that Bluetooth is enabled. Procedure 1. Go to OK > Settings > Bluetooth > My Devices.
Make sure you have activated the Bluetooth mode and made the phone discoverable. Procedure 1. Scan and pair the phone from the Bluetooth-enable mobile phone (the default device name of your phone is "Yealink-CP930W"/""). 2. Select OK when the phone prompts the connection passkey. Related tasks...
| Connecting a Mobile Phonevia Bluetooth | 79 4. Confirm the action. Note: When your device first connects to CP930W, you will be asked whether to open the media channel after connecting successfully. Handling a Mobile Phone Call on the Phone You can handle a mobile phone call on your phone, the phone acts as a speaker and microphone for your mobile phone.
| Connecting a Mobile Phonevia Bluetooth | 80 Procedure > Edit My Device Information or go to Menu > Settings > Basic Settings > Bluetooth > Select Edit My Device Information. 2. Select On from the Open Discover field. 3. Confirm the action. Related tasks Activating the Bluetooth Mode Deleting the Paired Bluetooth Device...
Merge phone calls, the PC and connected mobile phone into a hybrid UC conference. • Answer calls from the softphone. Note: You can install a softphone (for example, Yealink VC Desktop) on PC to make calls. It is only applicable to CP930W. •...
3. Click Microphone (Yealink CP930W Speakerphone) and click Set as Default Device. 4. Confirm the action. Placing Calls via PC If you have installed a softphone (for example, Yealink VC Desktop) on PC, you can place calls and the phone acts as a microphone and a speaker. Before you begin Make sure you have set your phone as the PC audio device.
| WH62/WH63 Headsets | 83 Muting/Unmuting the Microphone When you mute the microphone during a call, the other party cannot hear you but you can hear other parties. Procedure 1. Tap the Mute touch key. The mute touch key LED indicators glow red. 2.
| WH62/WH63 Headsets | 84 3. Click Start Register Handset to set the DM to the registration mode. 4. Reboot the headset, undock the headset from the base and hold the Call Control button for 3 seconds to power off and hold the Call Control button for 3 seconds again to power on. 5.
| Maintaining Your Phone | 85 Maintaining Your Phone When your phone cannot operate properly, you need to investigate or troubleshoot issues along with other tasks that your administrator may ask you to perform. • Investigating Warnings • Resetting the Handset •...
Appendix B - Input Modes and Characters • Appendix C - Bluetooth Headset Compatibility List Appendix A- Menu Structure • For W56H/W53H/W73H • For W73H • For W78H • For W57R/W59R • For CP930W • For CP935W • For DD Phone...
| Appendix | 91 Note: The menus in the gray box are not available when the handset is not registered to a base station. For W57R/W59R Note: The menus in the gray box are not available when the handset is not registered to a base station.
| Appendix | 94 For DD Phone Note: The menus in the gray box are not available when the handset is not registered to a base station. Appendix B - Input Modes and Characters (initials ΑΒΓ SŚŠ sśš абв АБВ אבג...
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| Appendix | 96 Brands Type Model MB Pro 2 EZX 60 MB660 UC VOYAGER 4210 UC ML20 ML25 Plantronics Bluetooth M165 Edge B825(Focus) Iphone Bluetooth Apple AirPods...
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