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Requesting Assistance Or Service - Whirlpool RBD277PD Use And Care Manual

Electric built-in thermal-convection ovens
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Table of Contents
Requesting
Assistance
or
Service
Before calling for assistance or service, please check "Troubleshooting"
on pages 43-44. It
may save you the cost of a service call. If you still need help, follow the instructions
below.
In U.S.A.:
1. If you need
assistance+
. . .
Call the Whirlpool Consumer Assistance
El
Center telephone number.
w
Dial toll-free from
anywhere In the U.S.A.:
1-800-253-l 301
and talk with one of our trained
consultants.
The consultant can instruct you
in how to obtain satisfactory operation from
your appliance or, if service is necessary,
recommend a qualified service company in
your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance
Representative
Whirlpool Corporation
2000
North M-63
Benton Harbor, Ml 49022-2692
Please include a daytime phone number in
your correspondence.
2.
If you need
service+
. . .
Whirlpool has a nationwide
network of
El
authorized Whirlpool service
SERVICE
companies. Whirlpool service
technicians
are trained to fulfill
the product warranty and
provide after-warranty
service,
anywhere in the United States. To locate the
authorized Whirlpool service company in
your area, call our Consumer Assistance
Center telephone number (see Step 1) or
look in your telephone directory Yellow
Pages under:
l
APPUANCE-HOUSEHOLD-
l
WASHING
MACHINES
6
MAJOR.
SERVICE
6 REPAIR
DRYERS,
SERVICE
L REPAIR
-See: Whirlpool
Appliances
or
-See: Whirlpool
Appliances
or
Authorized
Whirlpool
Service
Aulhorizad
Whirlpool
Service
(Example:
XYZ servica
Co.)
(Orampler
XW Service Co.)
3.
If you need
FSP*
replacement
parts
. . .
FSP is a registered trademark of Whirlpool
Corporation
for quality parts. Look for this
symbol of quality whenever you need a
replacement
part for your WHIRLPOOL
appliance.
FSP replacement
parts will fit
right and work right, because they are made
to the same exacting specifications
used to
build every new WHIRLPOOL
appliance.
To locate FSP replacement
parts in your
area, refer to Step 2 or call the Whirlpool
Consumer Assistance
Center number
in Step 1.
4. If you are not satisfied
with
how
the problem
was solved
. . .
l
Contact the Major Appliance Consumer
Action Program (MACAP). MACAP is a
group of independent
consumer experts
that voices consumer views at the highest
levels of the major appliance industry.
l
Contact MACAP only when the dealer,
authorized servicer, and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
l
MACAP will in turn inform us of your action.
tWhen asking for help or service:
Please provide a detailed description of
the problem (including any information
that appears on the electronic control
display), your appliance's complete model
and serial numbers, and the purchase
date. (See page 3.) This information will
help us respond properly to your request.
45

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