Warranty Conditions - JENESIS SHS Series Manual

Warranty Duration: The steam generator and all its parts are
warranted against defects in materials and workmanship for a
period of 2 (two) years from the date of delivery.
Maximum Repair Time : 20 (twenty) business days from the
notification of the failure in writing.
Out of Warranty Parts : Spare parts and consumables (oil, filters,
antifreeze, belts, couplings, pump repair kits, analysis kits) that
are worn or need to be changed in accordance with the period of
use and operating conditions of the Steam Generator are not
covered by the warranty and chargeable for replacement. It is
possible to apply to the General Directorate of Consumer and
Competition Protection of the T.C. Ministry of Industry and Trade
for any problems regarding the guarantee certificate. The use of
this Guarantee Certificate is authorized by the T.C. Ministry of
Industry and Trade General Directorate of Protection of
Consumers and Competition
Communiqué on the Principles of Implementation of the
Guarantee Certificate enacted on the basis of the Law no. 4077.
Usage Errors : Failure to follow the instructions in the use and
maintenance manual of the steam generator, faults in use,
incorrect capacity selection
incompletely made electrical, water, fuel and steam installations,
not using water at the desired standards, disruption of daily,
weekly and monthly maintenance; commissioning, repair or
modification of the device, use of non-original consumables and
spare parts, damage and malfunctions caused by external factors
(hitting, impacting, dropping, etc.) upon receipt of the product
and accessories and consumables used are out of warranty.

WARRANTY CONDITIONS

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Consumer Rights: In the event of failure of the product due to defects
in materials and workmanship within the warranty period; the product
will be repaired free of labor cost, replacement part cost or a charge
under any other name . If the product fails at least 4 times for the
same reason within the warranty period despite the consumer's use of
right to repair free of charge, if the maximum time required for repair
is exceeded, a report is determined by the manufacturer that repair is
not possible; the consumer may request the return of the goods, price
reduction in defect rate or replacement of the goods. If the product
fails within the warranty period, the period spent in repair is added to
the warranty period. The fault is determined by the report issued by
the manufacturer. The manufacturer may request that the goods be
inspected at the factory when deemed necessary. In case the report is
not issued or the consumer does not accept the report within the
specified period, the consumer may apply to the arbitral tribunal for
the relevant consumer issues and request the determination of the
current situation.
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Obligations : Invoices issued for the sold goods shall not replace the
guarantee certificate. For this reason, it is mandatory for the consumer
or to declare the warranty certificate of the relevant manufacturer to the
service in order to make the repair free of charge within the warranty.
In case of any discrepancy about the date of purchase or the date of
delivery of the product, the consumer is obliged to prove it. It is
possible for the consumer to report the failure by telephone, fax, e-
mail, registered letter with advice of receipt etc. However, in case of
dispute, the responsibility of proof belongs to the consumer.
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