Setting Up Your Switchboard Account; Logging In And Setting Up Switchboard - Comrex ACCESS MultiRack Product Manual

SETTING UP YOUR SWITCHBOARD ACCOUNT

XI.
The Switchboard Traversal Server is a service built and maintained by Comrex on the public Internet that provides
users a directory of other users, facilitating connections to devices that would normally have trouble accepting
incoming IP connections. Use of Switchboard is free and comes activated from the factory. Use the instructions in
the user interface chapters of this manual to configure Switchboard on the MultiRack unit. The following sections
describe how to set up and configure your Switchboard account online.

loggIng In And settIng up swItchboArd

In order to use Switchboard, users must first have an account with the server. This account can be obtained by
contacting Comrex at 978-784-1776 / 800-237-1776, or by emailing techies@comrex.com / info@comrex.com. Only
one account is required for each group of codecs. Once a user name and password have been provided, navigate
to switchboard.comrex.com in a web browser. When first accessing Switchboard, there will be a notice stating that
no units have been added to the account. By clicking on Add New Unit, a dialogue box will open and ask for the
Ethernet MAC address of the MultiRack (Figure 44).
FIgure 44 Add new unIt
Note that the primary Ethernet MAC address is used here only for MultiRack instance #1. Each instance must be
added to Switchboard individually. Instances 2-5 use the same MAC address, with a suffix added to designate the
instance.
As an example, if the primary Ethernet MAC address is 00:01:40:c0:0d:15, that's the ID input for MultiRack instance
#1. Instance #2 is added as 00:01:40:c0:0d:15-2, instance #3 uses -3, etc.
After inputting each instance's MAC address, it will populate in the unit list (Figure 45). At this point is necessary to
break the network connection to the codec (by rebooting it or disconnecting the network connection for several
seconds) in order for the device to properly sync with Switchboard.
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