Comrex ACCESS Rackmount Faq

ACCESS Rackmount FAQ

How do you change the password on Web GUI interface?

Navigate to System Settings, then to Security Settings. In the right column, you can change the Web GUI
password.
Additionally, you can plug a monitor and a keyboard into the back of an ACCESS Rack. Upon opening the
interface, navigate to System Settings, then Security Settings.

I forgot my password.

You can reset your password through the ACCESS Web GUI. Additionally, you can connect directly to
the rackmount with a mouse, keyboard, and monitor connected to the back of your unit. Navigate to
Configure, then click on System Settings in the left hand menu. Next, go to Security. There, you can find or
reset your password.
What port do I need to open on my network so my ACCESS Rackmount can receive a call
from another Comrex codec?
UDP 9000. Note: this is for BRIC Normal connections.
How do I log in to the Web GUI interface of my ACCESS Rackmount if I am located outside
of my network?
The following default ports will need to be open or forwarded to your ACCESS Rackmount (pre-4.0
firmware. 4.0px and above only need TCP 80):
TCP 80 (Web port)
TCP 8080 (XML port)
If these ports are already in use on your network, they can be adjusted on your Comrex device.
If you are not capable of adjusting your network equipment to accommodate a change, we recommend
consulting with an IT professional or your ISP (Internet Service Provider).

How do I update my ACCESS Rack so it has an AAC license?

Please provide our tech support department (techies@comrex.com) with the serial number or MAC
address of your ACCESS unit. We can then verify your unit and provide you an AAC license key along with
installation instructions.
Put Comrex On The Line.
Toll Free in USA: 800-237-1776 • www.comrex.com
e-mail: info@comrex.com
19 Pine Road, Devens, MA 01434 USA
Tel: +1-978-784-1776 • Fax: +1-978-784-1717