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Billing:
All non-warranty repairs will be returned to the customer prepaid
with Visa or Mastercard or shipped C.O.D. with C.O.D. charges
unless otherwise directed. Kasco Marine will contact for credit
card information upon completion of the estimate at the
customer's request.
All other warranty and repair inquiries should be directed to Kasco
Marine, Inc. at 715-262-4488 or returns@kascomarine.com
Troubleshooting Tips
Below are some helpful troubleshooting tips. If a problem occurs,
please double check the assembly and installation instructions as
well as the instructions for the proper control panel. More
troubleshooting tips can be found at www.kascomarine.com
(under the technical tab)
"My Aerator trips the ground fault interrupter in the
C-25, C-85, or C-95."
This is the most common symptom of several
possible problems. To correctly diagnose the problem, you will
need to collect more information. A Ground Fault Interrupter
(GFI) breaker that trips can in- dicate an electrical service
problem, water contamination in the unit and/or cord, bad breaker,
control box problems, motor problems, etc. Try to find out the
answers to these questions before you contact Kasco to narrow
down the problem.
•
How long does it take to trip the breaker?
•
Does it always take the same amount of time to trip?
•
How many times has it tripped?
•
Has there been any electrical problems in the area recently?
"My Aerator seems to run slowly."
This can also be a symptom of several possible
problems. There could be an electrical problem where the unit is
not getting the proper voltage. This could also indicate a problem
with the motor of the unit, which needs to be looked at by an
Authorized Repair Center. Check that the unit is receiving the
proper voltage, and, if so, contact Kasco for further steps.
"My Aerator hums, but will not start. When I spin the prop with a
stick, it starts up." (single phase units
only)
This indicated a problem with the Starting
Capacitor. Each Kasco aerator is equipped with a Starting
Capacitor to get the unit going when it is first plugged in. If it is
operating, but not spinning and can be started by spinning the
prop with a stick, the Starting capacitor needs to be replaced by
an Authorized Repair Center.
"My Aerator turns itself off and back on without the timer and
without tripping the GFI breaker." (single phase units only)
Each Kasco aerator has a Thermal Overload built in that
will turn the unit off when it overheats. Once the unit has cooled
down, it will start back up. If you are noticing these symptoms,
the unit should be unplugged immediately because the Thermal
Overload will continue to turn on and off until it burns out and
damages the motor. The unit should be unplugged and taken out
of the water to find the cause of the problem. The problem could
be one of many, such as, low water levels, build-up on the unit to
prevent heat dissipation, something inhibiting the free rotation of
the shaft, etc. If something is caught in the unit or there is a build-
up of algae, calcium or organic matter on the unit, remove the
debris and, if caught early enough, the unit should be fine.
Contact a Kasco representative before restarting the unit.
"My Aerator flow seems to fluctuate and/or be less than usual."
This can occur because of a few different reasons. Most
of the time, this symptom is caused from unit being clogged with
debris. A mat of weeds, many leaves, plastic bags, etc. can clog
up the unit and cause it to be starved of water. If the unit does not
have the proper amount of water, the flow or pattern will fluctuate
up and down and look sporadic. If you are seeing these
symptoms, unplug the unit and clean away the debris that is
clogging up the screen. Another possibility if these symptoms are
noticed, is a chipped or damaged prop that is causing the unit to
wobble and not pump properly. When the unit is unplugged,
check the prop for damages and replace if damage is found.
"The GFI breaker trips randomly and sporadically. Sometimes it
is a few hours of operation, other times it
can be days or weeks."
This is referred to as a Nuisance Trip. This usually
occurs where the unit is installed a great distance from the
electric service on the property where the ground stake is placed.
It is caused by either induced current in the ground wire or a base
voltage difference due to soil pH levels. To resolve the problem,
contact an electrician and install a local grounding stake. This
may eliminate the induced current and any base voltage
differences. This problem can also be caused by a bad breaker
or receptacle or having unbalanced incoming voltage lines.
initial
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