Warranty Policy - Kasco VFX Series Owner's Manual

Warranty Policy

Warranty Period:
Models: 2400VFX, 3400(H)VFX, 4400(H)VFX
- 2 years
Models: 8400VFX, 2.3(H)VFX, 5.1VFX,
5.3(H)VFX - 3 years
Kasco® Marine, Inc. warrants this aerator to be free from defects
in material or workmanship (except for the ropes, power cord, and
propeller) under normal use and service. The Kasco Marine, Inc.
obligation under this warranty is limited to replacing or repairing
free of charge any defective part within the warranty period from
the date of shipment. Customer shall pay shipping charges for
returning the unit to Kasco or an Authorized Repair Center.
THIS WARRANTY IS IN LIEU OF ANY
OTHER WARRANTIES, EXPRESSED OR IMPLIED, AND ANY
OTHER OBLIGATION OR LIABILITY WHATEVER ON THE
PART OF KASCO
MARINE, INC. AND IN NO EVENT SHALL KASCO MARINE,
INC. BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL
DAMAGES.
Warranty is void if:
•
The aerator is not maintained properly according to the
Maintenance Recommendations supplied in this Owners
Manual.
• The aerator is returned for repair without the power cord or if
the unit, control box, or power cord are altered in any way
from original shipment. Cuts in the power cord are not
covered under warranty.
•
The aerator is damaged by unauthorized tampering.
• The Sacrificial Zinc Anode around the propeller shaft shows
significant deterioration. (The Anode must be inspected
periodically and replaced if necessary.)
Warranty Claim Procedure:
The best method for establishing warranty period is by keeping
your original receipt. Also register the aerator online at:
www.kascomarine.com
Once the warranty coverage has been established, the unit may
be sent to any Kasco Authorized Repair Center for evaluation and
repair. Please call Kasco Marine at 715-262-4488 prior to
shipping.
Kasco Marine, Inc. 800
Deere Rd.
Prescott, WI 54021 Attn:
Repairs
14
Or call Kasco Marine at 715-262-4488 to locate your nearest
Authorized Repair Center. You can also email Kasco at
returns@kascomarine.com
Note: Only complete motor assemblies will be accepted for
warranty repair. The power cord and all other components must
be returned with the motor as originally assembled. Any missing
parts will be replaced at the customer's expense and, if
determined to have caused the failure, could void the entire
warranty. Some parts are essential for structural support during
shipping and others, such as the power cord, are essential to
properly diagnose potential causes of failure. It is not necessary
to return the control box or float with the motor assembly.
Please include the Repair Form received from Kasco Marine or
your local distributor with the shipment. If no Repair Form is
available, include your name and physical address for return
delivery of the repaired unit and a daytime phone number and/or
e-mail address for correspondence regarding the warranty claim.
Any expedited shipping method for the return of the unit is at the
customer's expense. Kasco Marine will return units repaired
under warranty at our expense via ground freight within the
continental United States.
Other Repairs:
Most failed equipment can be repaired at substantially lower costs
than replacement with new. Please ship according to the
instructions in the previous section. Again, it is best to call ahead
for a Return Authorization Number and/or Repair Form so we
know the repair is coming.
Kasco Marine does estimates on repairs at the request of the
customer. The request for estimate should be included in the
letter that accompanies the returned unit and must include a
daytime phone number and/or e-mail address. Estimate options
are as follows:
We will contact the customer with a total after the unit has been
evaluated, but before the work is performed. We will repair the
unit only if repair costs are under a stated dollar amount.
Example: "Please repair if total is under $150.00 before shipping
charges."
All estimates that are rejected for repair will be destroyed unless
otherwise directed by the customer. If the customer would like the
unit returned, the unit will be restored as closely as possible to the
condition in which it was received and shipped at the customer's
expense for shipping and handling charges.