VTech IS6110 User Manual page 101

Troubleshooting
Problem Suggestion
I am unable to login Step 1:
or chat using AIM or
MSN/WLM.
Step 2:
Step 3: Open browser and go to www.vtechphones.com to check that your internet connection
Step 4: Close IS6110 Software. Try logging into AIM or MSN/WLM on your computer and use the
Step 5:
Step 6:
Make sure that the PC is turned on and logged into Windows. Ensure USB cable is
properly connected at both ends and that the IS6110 software is running. If you are
using a USB hub or docking station, try connecting the USB cable directly to the PC or
use a USB hub with an power adapter.
Make sure you have an AIM or MSN/WLM account already set up.
is working. If your internet does not work, contact your Internet Service Provider.
chat feature. If you are unable to chat using either AIM or MSN/WLM software on your
computer, you will not be able to chat using the IS6110 phone. (See the next step)
If you are unable to use AIM or MSN/WLM on your computer, it may be due to a firewall
software or hardware such as a router. You may need to configure your firewall software
or hardware to allow AIM or MSN to go through the ports required by AOL or Microsoft.
The settings below are provided by AIM and MSN/WLM to configure the ports and are
not a requirement of VTech. If you need assistance in configuring your firewall settings,
please contact the software or hardware manufacturer of your firewall or router.
MSN:
Sign in = [TCP 80, 443, 1863]
Network Detection = [TCP 7001] [UDP 9, 7001]
Audio = [TCP 80, 443, 1863] [TCP/UDP 30000 to 65535]
Audio (Legacy) = [UDP 5004 to 65535]
Uninstall and reinstall the IS6110 software.
www.vtechphones.com
AIM:
Port TCP/UDP 443
Port TCP/UDP 5190 to
5193
96