Returning The Oscilloscope To Keysight For Service - Keysight Technologies Infiniium MXR Series User Manual

7
Troubleshooting

Returning the Oscilloscope to Keysight for Service

Before shipping the oscilloscope, contact Keysight Technologies for more details.
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Write the following information on a tag and attach it to the oscilloscope.
• name and address of owner
• oscilloscope model numbers
• oscilloscope serial numbers
• description of the service required or failure indications
Remove all accessories from the oscilloscope.
Accessories include all cables. Do not include accessories unless they are
associated with the failure symptoms.
Protect the oscilloscope by wrapping it in plastic or heavy paper.
Pack the oscilloscope in foam or other shock-absorbing material and place it in
a strong shipping container.
If the original shipping materials are not available, place 8 to 10 cm (3 to 4
inches) of shock-absorbing material around the oscilloscope and place it in a
box that does not allow movement during shipping.
Seal the shipping container securely.
Mark the shipping container as FRAGILE.
In any correspondence, refer to the oscilloscope by model number and full
serial number.
Keysight Infiniium MXR-Series Real-Time Oscilloscopes User's Guide