Cisco Headset 500 Series User Manual page 51

Troubleshooting and Maintenance
Procedure
Step 1 Press Applications
Step 2
Select Phone information > Report problem.
Step 3 Enter the date and time that you experienced the problem in the Date of problem and Time of problem fields.
Step 4
Select Problem description.
Step 5 Select a description from the displayed list, then press Submit.
Report Headset Issues Through Your Multiplatform Phone
You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to
your administrator. The PRT also logs information about your headset. If you see a message that the PRT
upload has failed, the problem report is saved on the phone and you should alert your administrator.
Procedure
Step 1 Press Applications
Step 2
Select Status > Report problem.
Step 3 Enter the date and time that you experienced the problem in the Date of problem field. The current date
appears in this field by default.
Step 4 Enter the time that you experienced the problem in the Time of problem field. The current time appears in
this field by default.
Step 5 Select Problem description.
Step 6 Select a description from the displayed list.
Step 7
Press Submit.
Report Issues in Cisco Jabber
To report headset-related issues with Cisco Jabber, make sure to send call logs, which provide more detailed
audio information to our engineers.
Procedure
Step 1 In Cisco Jabber, click the gear icon
Step 2
In the window, select the area of the problem you had and describe the problem in as much detail as you can.
Step 3 Include any relevant files or screen shots that may be useful.
Step 4
Click Send.
.
.
and select Help > Report a problem.
Report Headset Issues Through Your Multiplatform Phone
Cisco Headset 500 Series User Guide
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