Cisco Headset 500 Series User Manual page 43

Troubleshooting and Maintenance
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Troubleshoot Your Cisco Headset 500 Series
You may experience issues related to the following scenarios:
• Your headset cannot communicate with your selected call device.
• The sound in your headset speakers is poor.
• You cannot be understood when you speak into the headset microphone.
If you experience problems, your administrator can help troubleshoot the root cause of the problem.
Related Topics
What to Do First
Try these actions first if you have trouble with your Cisco Headset 500 Series.
• If you are using the Cisco Headset 520 Series or Cisco Headset 530 Series:
• If you are using the Cisco Headset 560 Series:
• Check your device settings to see if your headset is detected.
Troubleshoot Your Cisco Headset 500 Series, on page 35
Maintain Your Cisco Headset 500 Series, on page 44
Report Headset Issues Through Your Cisco IP
• Unplug and replug your headset into your call device
• Unplug your headset base from its power source, wait a moment, and plug the power source back
in.
• Restart your wireless headset. Press and hold
and place your headset in the cradle on the base.
• Check the connection between your headset base and your call device. Make sure that all cords are
properly plugged in.
4
C H A P T E R
Phone, on page 42
for 4 seconds to power your headset off
Cisco Headset 500 Series User Guide
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