Cisco Headset 500 Series User Manual page 44

Problems With Your Headset Audio
• Test a different headset with your device to determine if the problem is with your wireless headset or
• If you are using your headset with a Cisco IP Phone, make sure that your headset software and phone
• If you are using your headset with Jabber or Webex on a Windows or Mac device, close other open soft
Related Topics
Problems With Your Headset Audio
You Hear Broken or Inconsistent Sound in Your Cisco Cisco Headset 520 Series or Cisco Headset
530 Series
Problem
There is sound coming through the headset but it is inconsistent or full of static.
Solution
• Disconnect and reconnect your headset from the call source.
• Check the connectivity of your call source.
You Hear Broken or Inconsistent Sound in Your Cisco Headset 560 Series
Problem
There is sound coming through the headset but it is inconsistent or full of static.
Solution
• Test your call device to see if the problem is in your headset or with your call device.
Cisco Headset 500 Series User Guide
36
• On a Cisco IP Phone connected to Cisco Unified Communications Manager: Press Applications
and select Accessories.
• On a Cisco IP Phone with Multiplatform Phone Firmware: Press Applications
Status > Accessories.
• On a Cisco Webex DX70 or DX80: Tap on the screen and select from the available audio devices
in the upper right corner.
• On Cisco Jabber: Click Menu > Options > Audio.
• On Cisco Webex Meetings: Click Audio > Computer Audio Settings.
• On Cisco Webex Teams: Click on your profile picture and select Settings > Audio > Cisco Headset.
your device.
firmware version is up-to-date.
clients.
Update Your Headset Firmware With a Cisco IP
Troubleshooting and Maintenance
Phone, on page 44
and select