Cisco Headset 500 Series User Guide First Published: 2019-01-23 Last Modified: 2020-06-18 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
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C H A P T E R 1 Your Headset Cisco Headset 520 Series Cisco Headset 530 Series Connect and Use the Cisco Headset 530 Series Y Trainer Cable Cisco Headset 560 Series Cisco Headset 560 Series Standard Base Cisco Headset 560 Series Multibase...
Cisco Webex DX Series Documentation C H A P T E R 2 Cisco Headset 500 Series Call Controls Cisco Headset 520 Series and Cisco Headset 530 Series Call Controls Make and Answer Calls Adjust Your Volume Mute Yourself on a Call...
Troubleshoot Your Cisco Headset 500 Series What to Do First Problems With Your Headset Audio You Hear Broken or Inconsistent Sound in Your Cisco Cisco Headset 520 Series or Cisco Headset 530 Series You Hear Broken or Inconsistent Sound in Your Cisco Headset 560 Series...
Update Your Headset Firmware With a Cisco IP Phone Update Your Headset Firmware on Cisco Jabber Upgrade Your Cisco Headset to the Latest Release on Cisco Webex Teams Upgrade Your Headset with the Cisco Headsets Web Tool Check Your Headset Firmware on On-Premises Phones...
Compliance Statements for Canada Canadian RF Exposure Statement Compliance Information for Brazil Compliance Information for Japan Compliance Information for Korea Compliance Statement for Singapore Compliance Statements for Taiwan Low Power and Visual Warning Notices Cisco Headset 500 Series User Guide...
Contents Cisco Headset 500 Series User Guide viii...
Cisco Headset 520 Series Cisco Headsets 521 and 522 are two wired headsets that have been developed for use on Cisco IP Phones and devices. The Cisco Headset 521 features a single earpiece for extended wear and comfort while the Cisco Headset 522 features two earpieces for use in a noisy workplace.
Cisco Headset 530 Series The Cisco Headset 531 and 532 are two wired headsets that have been developed for use on Cisco IP Phones and other call devices. The Cisco Headset 531 features a single earpiece for extended wear and comfort. The Cisco Headset 532 features two earpieces for use in a noisy workplace.
Cisco Headset 530 Series The inline controller is also available with a USB-C connector. You can connect a second headset to the Cisco Headset 530 Series with the Cisco Headset 530 Series Y Trainer Cable. See Connect and Use the Cisco Headset 530 Series Y Trainer Cable, on page 4 for more information.
Connect and Use the Cisco Headset 530 Series Y Trainer Cable You can connect a second headset to the Cisco Headset 530 Series with the Y Trainer Cable. The Y Trainer Cable enables a trainer to listen in to a trainee's call and join if necessary. The switch on the trainer cable alternates voice control between the headsets so that a trainer or supervisor can quickly join a call if necessary.
(Firmware Release 2.1(1) or later). Your Cisco Headset 560 Series is can hold its charge for up to 10 hours of continuous use. Seat your headset in the base when the battery is low. It takes 3 hours for a battery to complete a full charge.
Your Headset Cisco Headset 560 Series The following table describes the Cisco Headset 561 and 562 Headset buttons. Table 3: Cisco Headset 560 Series Buttons Number Button Name Description Power and Call button Use to power the headset on and off.
The standard base comes with the following connector cables: • USB to USB Cable: for devices with USB connectivity • USB Y-Cable: for Cisco IP Phones without a USB port • USB-A to USB-C Cable: available separately for PC or Mac devices.
The multibase comes with the following connector cables: • USB to USB Cable: for Cisco IP Phones with USB connectivity • USB Y-Cable: for Cisco IP Phones without a USB port •...
Even if you are connected to a source, the LED may not be lit. The source LED only lights when the source is selected or has an active call. For example, you may be properly connected to a Cisco IP Phone, your PC, and your mobile phone through Bluetooth.
USB to USB cord or Y-Cable The desk phone icon corresponds with the middle USB port at the back of the multibase. It is intended for connecting to Cisco IP Phones but it will function properly with any compatible call device.
The Cisco Headset 560 Series Multibase can connect to Bluetooth devices such as a mobile phone or tablet. The headset base appears on your call device as Cisco Headset followed by the last three digits on your headset serial number.
Cisco Headset 560 Series Conferencing If your administrator has enabled headset conferencing, you can pair up to three guest Cisco Headset 560 Series headsets to either the standard base or the multibase. With this feature, people that sit near you can connect to each other and to the same call with one base.
Guest headset is waiting to pair LED flashes every two Headset is muted seconds LED blinks rapidly Headset is unable to pair with the base LED is off Headset is disconnected from the base Cisco Headset 500 Series User Guide...
The primary headset must be already paired with the base. Procedure Step 1 Place the guest headset on the base. Step 2 Press Call on the primary headset to enable the guest headset to join. Cisco Headset 500 Series User Guide...
Unpair Your Primary Headset From Your Base You can designate a new primary headset and force the old headset to unpair from your base. This is useful in case you can't locate the primary headset and turn it off. Cisco Headset 500 Series User Guide...
The old primary headset plays a tone indication when it unpairs from the base. New and Changed Information New Information for Firmware Release 2.1(1) Table 9: Cisco Headset 500 Series User Guide Revisions for Firmware Release 2.1(1) Feature Updated Section...
Your Headset New Information for Firmware Release 2.0(1) New Information for Firmware Release 2.0(1) Table 10: Cisco Headset 500 Series User Guide Revisions for Firmware Release 2.0(1) Feature Updated Section Answer calls from a different source with the Cisco Headset 560...
Cisco Webex Help Center For support articles for Cisco Webex Share, Cisco Webex Teams, Cisco Webex Calling, Cisco Webex Meetings, and other Cisco Webex products, go to the following URL: https://help.webex.com/ Cisco IP Phone 6800 Series Documentation See the publications that are specific to your language, phone model, and multiplatform firmware release.
URL: http://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-phone-8800-series-multiplatform-firmware/ tsd-products-support-series-home.html Cisco Unified Communications Manager Documentation See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL: https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/ tsd-products-support-series-home.html Cisco Webex DX Series Documentation Refer to publications that are specific to your language, model, and firmware release.
Your Headset Cisco Webex DX Series Documentation Cisco Headset 500 Series User Guide...
Cisco Headset 560 Series Call Controls, on page 23 Cisco Headset 520 Series and Cisco Headset 530 Series Call Controls While the button layouts differ, the inline controllers on Cisco Headset 521, 522, 531, and 532 use the same call controls. Related Topics...
Cisco Headset 500 Series Call Controls Mute Yourself on a Call Mute Yourself on a Call Procedure Press Mute on the inline controller. Place a Call on Hold Procedure Press Call once on the inline controller. If you have an incoming call, the headset answers automatically.
Cisco Headset 560 Series Call Controls Cisco Headset 561 and 562 with Standard Base and Cisco Headset 561 and 562 with Multibase use similar call controls to the wired headset models with a few important differences. The call control buttons are located on the headset ear cup and call status feedback is provided on the Standard Base and Multibase.
Cisco Headset 500 Series Call Controls Make and Answer Calls Make and Answer Calls When you have an incoming call, you hear the ringtone on your headset. Procedure Do one of these actions. • Press Call on your headset. • Lift your headset off the base.
Cisco Headset 500 Series Call Controls End a Call End a Call Procedure Do one of these actions. • Hold Call on your headset until you hear a tone. • Place your headset on its base. Reject a Call Procedure Press Call on your headset twice.
Cisco Headset 500 Series Call Controls End an Active Call and Answer an Incoming Call End an Active Call and Answer an Incoming Call Procedure Step 1 Hold Call until you hear a tone. Step 2 Press Call once. Answer a Call From a Different Source on the Multibase When you have an incoming call, you hear the ringtone in your headset even if the call is on a source you haven't selected.
• Webex Teams Headset Customization, on page 34 On-Premises Phone Headset Customization After you personalize your headset settings, the phone saves the settings and applies them to any other Cisco headset model. Adjust Your Bass and Treble You can adjust how much bass or treble your hear through your headset.
Press Setup and select Microphone > Gain. Step 4 Press the Navigation cluster, left or right, to adjust the gain. Test Your Microphone You can test your microphone to hear how you sound through your headset on a Cisco IP Phone. Procedure Step 1 Press Applications Step 2 Select Accessories >...
Select Connect e-hook headset to enable electronic hookswitch control. Reset Cisco Headset Settings from Your Phone You can reset your Cisco headset to remove your custom settings. This action returns the headset to the original configuration set by your administrator.
Procedure Step 1 Press Applications Step 2 Select Status > Accessories. Step 3 Highlight Cisco Headset and press Setup. Step 4 Select Microphone > Gain. Cisco Headset 500 Series User Guide...
DX is currently using. Step 2 Select Cisco Headset. Jabber Headset Customization Change the Audio Device in Cisco Jabber for Windows You can specify which audio device you wish to use in Cisco Jabber for Windows. Cisco Headset 500 Series User Guide...
Step 3 Do one of these actions: • On Cisco Jabber version 12.6 or earlier, move the Adjust audio tune slider left or right to adjust the equalizer settings. • On Cisco Jabber version 12.7 or later, adjust the Equalizer left or right.
You can select your audio device settings both before and during a call. Procedure Step 1 In a meeting room, select Call Using Computer and Cisco Headset for each audio field. Step 2 Optional: Select Audio in the menu bar and select Computer Audio Settings.
Headset Settings Webex Teams Headset Customization Webex Teams Headset Customization Change the Audio Device in Cisco Webex Teams for Windows and Mac Procedure Step 1 Click on your profile picture and select Settings. Step 2 Click Audio and select Cisco Headset for each audio field.
Phone, on page 42 What to Do First Try these actions first if you have trouble with your Cisco Headset 500 Series. • If you are using the Cisco Headset 520 Series or Cisco Headset 530 Series: • Unplug and replug your headset into your call device •...
• Test a different headset with your device to determine if the problem is with your wireless headset or your device. • If you are using your headset with a Cisco IP Phone, make sure that your headset software and phone firmware version is up-to-date.
• Make sure that your base is not receiving interference from other DECT sources. For best call quality, make sure that your headset base is at least 3 feet (1 meter) away from another Cisco headset base.
• In Cisco Webex Meetings: From the Select Audio Connection drop-down list, select Cisco Headset. • On Cisco Webex Teams: Click on your profile picture and select Settings > Audio > Cisco Headset. • Ensure that the headset base is plugged into a power source. The headset cannot function without its base.
Series, on page 4 Your Headset Does Not Alert You to Incoming Calls on a Cisco IP Phone Problem Your Cisco Headset 500 Series does not play a tone when you have an incoming call. Cisco Headset 500 Series User Guide...
If the headset does not have the most recent software load, the headset will begin to update. Base with Y-Cable Doesn't Work Problem The Cisco Headset 560 Series with standard base or multibase does not work when plugged into a Cisco IP Phone with the Y-cable. Solution •...
The Bluetooth LED pulses white. Solution • Check that Bluetooth is activated on your desired call device. • If you have already paired your device, make sure that you select Cisco Headset XXX from the Bluetooth menu and attempt to reconnect. Note The multibase appears on your desired call device as Cisco Headset followed by the last three digits of the base serial number.
The wireless headset is not holding a full charge. Solution Your Cisco Headset 560 Series is designed to hold its charge for up to 10 hours of continuous use. If your headset battery seems weak or defective, contact your IT department.
Select a description from the displayed list. Step 7 Press Submit. Report Issues in Cisco Jabber To report headset-related issues with Cisco Jabber, make sure to send call logs, which provide more detailed audio information to our engineers. Procedure Step 1 In Cisco Jabber, click the gear icon and select Help >...
You can update your headset software on any supported Cisco IP Phone. During the update, the LEDs on the Cisco Headset 560 Series base blink in sequence from left to right. After the software upgrade completes successfully, the LEDs return to their idle state.
Upgrade Your Headset with the Cisco Headsets Web Tool You can upgrade your Cisco Headset 560 Series with the Cisco Headsets web tool. The web tool enables you to upgrade and check your headset firmware through your web browser. The web tool automatically checks your headset model and current firmware version.
You can find your Cisco Headset 500 Series serial number in the following places. • On the outside of the box your headset shipped in. • Underneath the Cisco Headset 520 Series or Cisco Headset 530 Series inline controller. Scan the QR code to see the headset serial number.
Your headset's ear pads are an important part of its performance. They provide comfort, grip, and sound enhancement. With time, it's natural for ear pads to wear out, but you can replace them easily. Note Cisco Headset 560 Series ear pads are not compatible with the Cisco Headset 520 Series and Cisco Headset 530 Series. Procedure Step 1 Rotate the old ear pad counterclockwise.
Troubleshooting and Maintenance Replace Your Cisco Headset Ear Pads Step 3 Push the new ear pad toward the speaker. Step 4 Rotate the new ear pad clockwise. Cisco Headset 500 Series User Guide...
CE Marking The following CE mark is affixed to the equipment and packaging. RF Exposure Statement for the European Union This device has been evaluated and found compliant in accordance with EU EMF Directive 2014/53/EU. Cisco Headset 500 Series User Guide...
The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Cisco, including the use of non-Cisco antennas, could void the user’s authority to operate this device.
Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados. Compliance Information for Japan VCCI Compliance for Class B Equipment Japan JATE Radio Compliance CP-HS-WL-561-M-JP, CP-HS-WL-562-M-JP Cisco Headset 500 Series User Guide...
Product Safety Compliance Information for Korea Compliance Information for Korea R-R-TNY-HS-WL-730, R-C-TNY-CPHSWL561SKR, R-C-TNY-CPHSWL562SKR, R-C-TNY-CPHSWL561NKR, R-C-TNY-CPHSWL562NKR, R-C-TNY-CPHSWL561MKR, R-C-TNY-CPHSWL562MKR Compliance Statement for Singapore Compliance Statements for Taiwan Low Power and Visual Warning Notices Cisco Headset 500 Series User Guide...