Troubleshooting - Mobius Maxi User Manual

Trouble shooting
Q. When I press the Power button, nothing happens.
A. An apparent 'dead' camera can be caused by the following:
•
The battery is flat or defective. Replace or charge the battery.
•
The Firmware may have locked up. Use a paper clip or similar object to press the
Reset button.
•
The lens module cable is not properly inserted or defective. Ensure the lens
cable is firmly and squarely seated at both ends. Take note that the connectors
have an opening mechanism. Never use force to insert/remove the cable.
Q. When I turn on the camera or while recording the rear LED continuously blinks very
quickly. The camera will, at some time, turn off.
A. The battery is almost depleted and needs to be recharged.
Q. When I turn on the camera the top LEDs blink (Blue and Yellow or Blue and Red and
Yellow) and the rear LED rapidly blinks 20 times. The camera then turns off.
A. There is no SD card inserted or the SD card is not making proper contact. Insert the
card and/or clean the contacts.
Q. When I try to record a video or photo the yellow and blue LEDs blink slowly about 4
times. The blinking rate then increases and the camera turns off after a few seconds.
A. There is a problem with the SD card.
•
The card is full. Format the card using SDFormatter, if possible.
•
The card is not formatted correctly. Format the card using SDFormatter, if
possible.
Q. The camera functions normally but only records very short clips and may turn off.
A. This can be caused by the following:
•
The battery may not be charged. Charge the battery for about 2 hours until the
green LED turns off.
•
The battery is too cold to provide the power needed to record video. Keep the
battery warm before using the camera in cold temperatures (around freezing and
below).
•
Check the integrity of your card by using the program h2testw to make sure your
card is genuine and not a fake card that has been up-rated.
•
The card used is not compatible with the camera. Use class 10 cards for best
results.
Q. When I turn on the camera the rear LED will remain on, even after pressing the
Reset button. The top LED is off but may initially show a very short blink.
A. The lens module cable is not properly inserted or defective. Ensure the lens cable is
firmly and squarely seated at both ends. Take note that the connectors have an opening
mechanism. Never use force to insert/remove the cable.
Q. The camera does not react.
A. The firmware may have entered a continuous loop, or the battery may be discharged.
•
Make sure the battery is fully charged.
•
Use a paper clip or similar object to press the Reset button. This should force the
camera to be turned off.
•
Wait a couple of seconds.
•
Turn on the camera if it does not turn on automatically.
•
As a last resort, disconnect the battery and reconnect again after waiting 30
seconds.