Troubleshooting - Midea Eureka i5 Instruction Manual

13mm
TROUBLE SHOOTING
15mm
In case of mis-function, please refer to the following table.
Problem Possible reason
- The power switch is not turned on
The appliance will not while charging
be charged - The appliance and charging terminals
are not in full contact
- The appliance is covered by wires
on the ground, drooping curtain
fabric or blankets are twined
The appliance gets stuck
- Side brush and brushroll, etc.
get stuck, and the appliance cannnot
run normally
Not cleaned completely, - The appliance does not sense
and recharge it enough battery power
No cleaning according - The power switch is not on
to the preset time - Scheduled appointment is cancelled
After the mop holder is
- There's no water in water tank
installed, the appliance
- The appliance base outlet hole
is impermeable
is blocked
- The ground is slippery
The appliance has missed
- Wires, shoes and other objects
sweeps, there is no plan
for cleaning, and the map
normal operation of the appliance
in app shows irregularly
- Cleaning is interrupted halfway
- The power switch is not turned on
- Low battery
- wheels are dropped and the three
Appliance does not work
groups of drop sensors are in a
falling state
- There's obstacle ahead
Appliance retreats
- Bumper rail is clamped
15mm
26
13mm
Solution
- Power on the appliance
- Make sure the appliance is fully in contact
with the charging terminal
- The appliance will automatically start the
escape mode. If it is not out of trouble,
it needs manual help.
- Clean the windings on the side brush and
restart it. If not, contact the after-sales
department.
- Charge the appliance
- Turn on the power switch of appliance
- Reset and make appointment
- Contact the aftersales service center
- Add water
- Clear water outlet and tank filter
- If the floor is waxed, dry it before use
- Minimize ground items as much as possible
- Do not move or block the appliance
during work
- Turn on the power switch
- Charge the appliance
- Place the appliance close to the ground
- Contact aftersales service center
- Clear the front obstacles
- Tap the bumper rail to check for if there's
foreign matter stuck
TROUBLE SHOOTING
In case of mis-function, please refer to the following table.
Problem Cause

Troubleshooting

- Judge if the mobile phone
is accessed to network;
- Judge if the router works
Disconnection normally;
between the mobile - The cleaner is required to
App displays
disconnection phone and the be powered;
equipment - The WiFi configurations of
the equipment are cleared;
- The WiFi password or
network is changed.
- Network busy;
- Poor WiFi signal reception
Network connection
Slow App operation of the mobile phone;
is not so smooth
- The network bandwidth is
not so adequate.
The hardware
The QR code of the
configurations of the
mobile phone itself
- Change mobile phones for
mobile phone are very
cannot be scanned
confirmation;
low, the camera has no
by App.
focus function.
13mm
15mm
Solution
- The mobile phone shall be accessed
to network once again;
- Re-start the router;
- Power on the cleaner once again;
- Add new appliances into App;
- After system start-up, long press
" " 3 seconds and release it after
a tick sound is heard;clear all WiFi
configurations of the cleaner and
add household electrical appliances
once again for operation.
- Re-start the router and reduce the
number of access users;
- Check the settings of the mobile
phone itself;
- Broaden network bandwidth.
- Change mobile phones and scan;
- Add equipment by product
category.
15mm
27
13mm