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Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first. If these steps
do not solve your problem, please call our Customer Service Hotline at 1-800-297-1023. (Mon - Fri 7 am
to 7 pm, Sat/Sun 9 am to 5 pm, CST. The Customer Service Hotline is closed on holidays.)
Getting Help
If you have trouble connecting to your VoIP service
Contact Packet8 customer service at 1-888-898-8733 or visit www.packet8.net/support.
If you have questions about using your VoIP service.
Contact Packet8 customer service at 1-888-898-8733 or visit www.packet8.net/support.
If you have questions on how to use your phone, add extra handsets, program the phonebook, etc.
Contact Uniden customer service at 800-554-7331, Monday-Friday, 8 am to 5 pm, CST, or visit the Uniden
website at www.uniden.com/voip for documentation, FAQs, and troubleshooting tips.
Understanding the LED Indicators
If you're having trouble with your UIP165P, the LEDs on the front panel can help identify the problem.
w w w . u n i d e n . c o m
Power
LAN
Status
Status
Call
WAN
Link Status
Status
Phone
Status
T R O U B L E S H O O T I N G [ 5 8 ]
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