Troubleshooting - Tripp Lite B007-008 Owner's Manual

200603163 93-2538 B007-008 manual.qxd

Troubleshooting

Symptom
Erratic Behavior
Pressing the Hot
Keys does not get
a response
Mouse is not
responding
4/19/2006
Possible Cause
Unit not receiving power under Use the power adapter that was provided with
self-powered operation
The connection from the
selected port to the target PC
has been broken or the PC is
turned OFF.
Improper keyboard reset
Improper KVM switch reset
Incorrect keying in the Port ID. After invoking the hotkey function with
Improper mouse reset.
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Action
the units to provide external power.
Check the Online LED for the selected port. If
it is not lit:
1. Manually press one of the Select switches to
connect to a PC that is powered ON.
2. Check the cables to make sure all are
properly connected.
3. If the desired PC is OFF, power it ON
1. Reset the keyboard (and mouse) by
simultaneously pressing and holding
Switches 1 and 2 on the First Stage KVM
unit for 3 seconds. Do as often as necessary.
2. Unplug the connector from the Console
Keyboard Port, then plug it back.
Turn OFF all KVM Switches and wait 5
seconds before turning them back ON.
Note: If the unit is operating in the Self-powered
mode (without the optional Power Adapter), you must
unplug the power cord of any PC that is connected to
it that has the Keyboard 'Power On' function,
otherwise the switch still draws power from the PC.
[Ctrl]+[Alt]+[Shift] combination, be sure to
key in the Port ID and press [Enter] within 1
second for each key.
1. Reset the keyboard and mouse by
simultaneously pressing and holding the
Select Switches 1 and 2 on the First Stage
KVM unit for three seconds.
2. Unplug the mouse connector from the
Console Mouse port, then plug it back in.