Troubleshooting - Tripp Lite NetCommander B072-016-IP4 Owner's Manual

1. Product Overview
5. Enter in your username and password, and press Enter. If this is the first time you are accessing the KVM, enter in the default
username (admin) and password (access). The My Targets page of the Web Configuration Interface opens, showing the state of your
unit, and displaying all your available Target Servers.
6. Click on the Configuration icon at the top of the screen to pull up the KVM's Configuration screen. It opens with the Device tab
displayed.
7. There are two LAN sections in the Device tab, one for IPv4 and one for IPv6. For IPv4, you have the options of automatically assigning
an address via DHCP server (default) and manually assigning an address. For IPv6, you have the options of automatically assigning
an address via DHCP server (default), automatically assigning a stateless address, manually assigning an address, or disabling IPv6
altogether. Make the desired selections, depending on how you wish the IP address to be assigned.
8. Populate the fields in the IPv4 or IPv6 sections with the desired network information.
9. Click the Save icon in the toolbar above the Configuration menu tabs to save the network settings. Upon clicking Save, you will be
prompted to reboot the KVM to finish the implementation of the new Device settings. Click Yes to proceed.

Troubleshooting

Below is a list of tips that may help resolve common issues when accessing the KVM Interface:
• Verify that file downloads are enabled in the browser. If a supported JRE has not been installed, downloading the necessary file is
required.
• Clear the Java Web Start cache prior to accessing the KVM Web Configuration Interface. To clear the cache, open a command
prompt, type the following command, then press the Enter key: javaws -uninstall
• For troubleshooting purposes, the Interface can be opened directly through the browser's text field. Type the following command, then
press the Enter key: https://<<IP address of the KVM Device>>/targets.jnlp
• Ensure the Java cache and JavaScript are enabled.
• Uninstall older versions of Java or verify they cannot be loaded by managing the Java Runtime versions from the Java Control Panel.
• Enter the KVM Interface's URL in the Java Control Panel's Exception Site List, as described above.
• Changing Java Control Panel's advanced settings may compromise the Interface. Consider resetting to defaults if they have been
changed.
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