Rinnai RUC80i Training Program page 4

Rinnai Service and Support
➢ CRC – Consumer Response Center – general calls, consumer questions, etc.
Available from 8 a.m. to 8 p.m. EST, Monday – Friday.
➢ Parts Department – parts orders.
Available from 8 a.m. to 8 p.m. EST, Monday – Friday.
➢ Warranty Department – warranty claim issues.
Available from 8 a.m. to 5 p.m. EST, Monday- Friday.
➢ Technical Support Department – technical issues related to the function and repair of Rinnai
products.
Available in the office from 8 a.m. to 8 p.m. EST, Monday – Friday AND 24/7/365 on call support for
technicians who are at the service location
➢ Engineering / Applications Department – calls related to product use and applications
including sizing.
Available from 8 a.m. to 5 p.m. EST, Monday - Friday.
•www.rinnai.us
–for installation manuals, product specifications and supporting documents. More technical information is
available in the "Partner Portal" section of the website. Registration is required for access.
• www.trainingevents.rinnai.us
installation manuals and other technical documents are available under the "Resources" section of the site.
© 2016 Rinnai America Corporation
PROPRIETARY and CONFIDENTIAL
Rinnai America also provides the following websites for support:
– to register for Rinnai product training live and online classes and videos. Service manuals,
Enhancing Lives By Changing The Way Water Is Heated
(800-621-9419)
Technicians only, call 1-888-RINNAIS ( 888-746-6247)
.
4 5/4/2018