Add A Directory Contact From Call History; Voicemail; Voicemail Setup; Checking Voicemail From Your Avaya Phone - Avaya 9500 Series User Manual

NCTC Avaya IP Office 9500/9600 User Guide
2. Press the New softkey to add a new contact
3. In the name field, enter the name of the contact using the telephone keypad (T3 method). For
example for a "C" you would press the 2 key three times. The cursor will automatically
increment to allow you to enter subsequent letters. Once complete, press the down Navigation
key to scroll the Number field.
4. In the Number field, enter the destination number to be associated with this contact. Note that
if the destination number is an outside phone number, you must include the 9 in the number.
5. When both the Name and Number fields are completed, press the Save softkey to save the
entry.

Add a Directory Contact from Call History

You can add a name and number shown in your call history to your personal contacts.
1. Press the History key and use the left/right Navigation keys to select All, Missed, Incoming or
Outgoing
2. Use the up/down Navigation keys to highlight an entry in the history
3. Press the More softkey they press the +Contact softkey
4. The Name and Number fields will be filled with the Caller ID information received on the call.
You can modify these however by using the up/down Navigation keys to select the field desired
and modify as described in the previous section.

Voicemail

Your voicemail needs to be setup as one of the first tasks associated with using your new phone.

Voicemail Setup

1. Dial *17 to access your voicemail the very first time
2. When prompted, enter your extension number followed by #
3. When prompted for your password, press # (no password)
4. When prompted, enter the password you wish to use. Note that there may be security
requirements on setting your password.
5. Follow the prompts to set your password and record your name for the directory.

Checking Voicemail from Your Avaya Phone

When new messages exist, your message light will flash. You will be able to use Visual Voice from your
Avaya phone to view and manage your messages as well as administer mailbox settings.
1. Press your Message key to access Visual Voice
2. The Visual Voice will menu will be displayed. Within the Visual Voice menu, several items will be
displayed, use the up/down Navigation keys to select the item to administer.
a. Listen – shows the number of new/old/saved messages (0/0/0). Select it to view
messages in each state
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