Diagnosis In The Event Of A Fault - Intratone Visio 02-0166-EN Installation And Connection

What is the fault?
Message on the display:
« Communication error»
Keys and display
not backlit
Keys backlit but not
display (or the reverse)
The LCD screen does not
turn on
When swiping a badge, the
green LED on the reader
lights up but the door does
not open.
If the call panel says "Call
in progress" but the
resident cannot hear the
visitor
The call panel says
"Unable to call" with no dial
tone
The resident cannot see
the visitor on his/her
telephone
 Contact our technical support department (+33 (0)251 655 529) 
EN-V233 – 5019 – AA Installation and use of built-in Visio call panel 02-0166-EN

diagnosis in the event of a fault

What is causing the
fault?
Incorrect cabling on the
D+ and/or D- terminals
- Incorrect cabling on the
+ and/or - terminals
- Equipment fault
Contact our technical support department
Incorrect cabling on the +
and/or - terminals
- Relay on the central unit
not working.
- Cable to the door
Incorrect cabling on the
A+ and/or A- terminals
Telephone network not
available
- Incorrect V+ / V- cabling
- Call panel not a Visio
panel
- The unit is not a
3G /3GIP unit
- The telephone does not
support video / "3GIP app"
not installed
How to fix the fault!
- Check cabling between the 3G
unit, the call panel and the
central unit: D+ and or D-.
- The display should show the
welcome message.
- Check cabling on the + and/or -
terminals
- Contact our technical support
department
Check cabling between the
central unit and the call panel: + /
-
- Check if relay sticks
- Check cabling between the
central unit and the door
Check A+ / A- cabling
Check cabling to the GSM unit
and LED levels
- Check V+ / V- cabling
- Install an EEN-PICVIV1 call panel
instead of an EEN-PIC
- Install a 3G unit instead of a GSM
one.
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