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USER GUIDE
3.0.0 | December 2019 | 3725-30769-001A
Poly TC8
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2019 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.
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Summary of Contents for Poly TC8
- Page 1 Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2019 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.
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Page 2: Table Of Contents
Manually Assign a Host Name and Domain Name..........9 Manually Configure DNS Settings................9 Configure VLAN Settings..................10 Manually Pair the Device with a Video System..............10 Controlling the Paired System in Poly Video Mode........12 Calling..........................12 Placing Calls......................12 Calling Contacts..................... 14 Calling Favorite Contacts.................. - Page 3 View Device and Paired Video System Information............24 View Call Statistics......................24 Downloading Device Logs....................25 Poly TC8 Can’t Pair to the Video System................. 25 Poly TC8 Doesn’t Display On the Available Devices List..........26 Paired Poly TC8 is Disconnected..................26 Poly TC8 Paired to Inaccessible Video System..............27...
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Page 4: Before You Begin
▪ Related Poly and Partner Resources This guide helps you understand how to set up, manage, and use your Poly TC8 (P020) device. Audience, Purpose, and Required Skills This guide is intended for beginning-to-intermediate users who participate in video-conferencing calls and technical users familiar with setting up and managing telecommunications systems and equipment. -
Page 5: Getting Started
Poly Studio X50 ▪ Poly Studio X30 Poly TC8 Overview With a TC8 device, you can control and manage aspects of a Poly video system. The device provides the following features and capabilities: ▪ Placing and joining video calls ▪... -
Page 6: Device Local Interface
Poly Video Mode. Poly Video Mode Home Screen The Home screen is the first screen you encounter when paired with a system in Poly Video Mode. From this screen, you have quick access to many of the system functions. - Page 7 Getting Started Home Screen Ref. Number Description System information bar, which shows details such as date/time and system name. Task buttons for placing calls, managing content, or controlling cameras. Menu for accessing other features. Home Screen Elements Some of the following interactive and read-only elements might not display on your system depending on the system configuration.
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Page 8: Waking The Paired Video System
Opens new menu selections for calling, sharing content, camera control, and additional functions. Access the Poly Control Center If your system is using a conferencing application that isn’t Poly, you can still access TC8 device and paired video system settings in the Poly Control Center. Procedure »... -
Page 9: Setting Up The Device
Manually Pair the Device with a Video System The TC8 device pairs with a Poly video system over your primary network. You can set up the device while you set up the video system or after you complete the video system setup. -
Page 10: Configuring Network Settings
Specifies the default gateway assigned to your device. 4. Select Save. Manually Assign a Host Name and Domain Name You can manually enter the host name and domain name for your TC8 device. You also can modify these settings even if your network automatically assigns them. Procedure 1. -
Page 11: Configure Vlan Settings
3. Select Save. Manually Pair the Device with a Video System You can manually pair the TC8 device connected to your primary network with a video system in the room. To pair, the device must be on the same subnet as the video system and the following network components must be unblocked: ▪... - Page 12 Related Links Poly TC8 Can’t Pair to the Video System on page 25 Poly TC8 Doesn’t Display On the Available Devices List on page 26 Paired Poly TC8 is Disconnected on page 26 Poly TC8 Paired to Inaccessible Video System...
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Page 13: Controlling The Paired System In Poly Video Mode
▪ Settings With the TC8 device, you can control and manage aspects of your paired Poly video system. Note: Information about placing calls, managing content, and controlling cameras in this guide pertains to systems in Poly Video Mode. If your video system is in Partner Mode, refer to your conferencing provider’s documentation for information on controlling the system. - Page 14 Controlling the Paired System in Poly Video Mode Place a Call You can place an audio or video call to a contact. Procedure 1. Go to Place a Call. 2. On the Dialpad screen, move the slider to Audio or Video 3.
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Page 15: Calling Contacts
Controlling the Paired System in Poly Video Mode 4. After the call connects, place another call. The system connects all sites to the same call. Calling Contacts You can access and call contacts, recent contacts, and frequent contacts on your system. -
Page 16: Joining Meetings From The Calendar
Controlling the Paired System in Poly Video Mode Unfavorite a Contact Unfavorite a contact to remove the contact from your Favorites list. Procedure 1. Go to Place a Call > Favorites. 2. Choose a favorite card, then select Unfavorite. The contact is removed from the Favorites list. -
Page 17: Sharing Content
Controlling the Paired System in Poly Video Mode ▪ To view upcoming scheduled meetings, select a card and scroll to the right. Join a Meeting from a Meeting Card On the Home screen, you can select a meeting card for options to join a meeting. -
Page 18: Maximize Content
Controlling the Paired System in Poly Video Mode Procedure 1. On the Home screen, select Content. 2. Select Minimize next to the content you want to minimize. The content is available in the content tray if you need it. Maximize Content You can expand content that’s in the content tray. -
Page 19: Cameras
Controlling the Paired System in Poly Video Mode ▪ Select No, End Session. If you keep content, the content session continues. Cameras Camera controls are available in and out of calls. You can control cameras, depending upon the camera type, in the following ways: ▪... -
Page 20: Turn Camera Tracking On Or Off
Controlling the Paired System in Poly Video Mode Turn Camera Tracking On or Off When camera tracking is on, the camera automatically frames the group of people in the room or the current speaker (depending on your camera and how your system is configured). -
Page 21: Settings
Controlling the Paired System in Poly Video Mode Settings Before or during calls, you can adjust video and audio settings, including adjusting the volume and changing the video layout. Video Adjustments You can manage video and certain user interface settings. - Page 22 Controlling the Paired System in Poly Video Mode Adjust the Volume You can adjust the volume before or during a call. Procedure 1. Do one of the following: ▪ In a call, select Volume. ▪ Out of a call, select Menu >...
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Page 23: Device Maintenance
Unpair the Device from a Video System You must unpair the TC8 device if you no longer want to use it with a particular video system. Don’t unpair devices if you plan to use them with the same system. For example, if you move your video- conferencing equipment to another room, just disconnect and reconnect the devices in the new location. - Page 24 Device Maintenance Procedure 1. Disconnect the LAN cable from the device to power it off. 2. On the back of the device, insert a straightened paper clip through the factory restore button pinhole. 3. While continuing to hold the restore button, reconnect the LAN cable to power the device on. Don’t power off the device until it finishes the factory restore process.
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Page 25: Troubleshooting
These troubleshooting tips can help when encountering issues with your TC8 device. View Device and Paired Video System Information You can see basic information about your TC8 device and the paired video system. Some of the device and video system details include: ▪... -
Page 26: Downloading Device Logs
Jitter ▪ Error concealment Downloading Device Logs The TC8 device logs are available in the paired video system’s log package. To download the log package, see your video system’s Administrator Guide at the Polycom Documentation Library. Poly TC8 Can’t Pair to the Video System Symptom: After powering on the TC8 device, it doesn’t automatically pair with the video system. -
Page 27: Poly Tc8 Doesn't Display On The Available Devices List
Poly TC8 Doesn’t Display On the Available Devices List Symptom: Even though the TC8 device you want to pair is connected to the network, you don’t see it under Available Devices in the video system web interface. Problem: The are a few possible causes for this issue: ▪... -
Page 28: Poly Tc8 Paired To Inaccessible Video System
Poly TC8 Paired to Inaccessible Video System Symptom: Your TC8 device was paired with a video system you can no longer access (for example, the video system lost its network connection or was moved to another location). Whatever the situation, the TC8 device screen now indicates it’s waiting to pair.
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