Troubleshooting; Reset To Factory Default Settings; Check The Current Firmware; Upgrade The Firmware - Axis A82 Series User Manual

Network video door station
Table of Contents

Advertisement

AXIS A82 Network Video Door Station Series

Troubleshooting

Troubleshooting
If you can't find what you're looking for here, try the troubleshooting section at axis.com/support.

Reset to factory default settings

Important
Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to
the factory default values.
To reset the product to the factory default settings:
1. Disconnect power from the product.
2. Press and hold the control button while reconnecting power. See Product overview on page 4 .
3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.
4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset
to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90
5. Use the installation and management software tools to assign an IP address, set the password, and access the product.
The installation and management software tools are available from the support pages on axis.com/support
It is also possible to reset parameters to factory default through the web interface. Go to Maintenance > Maintenance actions and
click Restore to reset to factory default values but keep the IP address, or Default to reset all values including the IP address.

Check the current firmware

Firmware is the software that determines the functionality of network devices. One of your first actions when you troubleshoot a
problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular
problem.
To check the current firmware:
1. In the device's webpage, go to Overview.
2. Check the Firmware version.

Upgrade the firmware

Important
Preconfigured and customized settings are saved when the firmware is upgraded (provided that the features are available in
the new firmware), although this is not guaranteed by Axis Communications AB.
Important
Make sure the device remains connected to the power source throughout the upgrade process.
Note
When you upgrade the device with the latest firmware, the device receives the latest functionality available. Always read the
upgrade instructions and release notes available with each new release before you upgrade the firmware. To find the latest
firmware and the release notes, go to axis.com/support/firmware
1. Download the latest firmware file to your computer, available free of charge at axis.com/support/firmware
17

Hide quick links:

Advertisement

Table of Contents
loading

This manual is also suitable for:

Axis a8207-veAxis a8207-ve mk ii

Table of Contents