Axis A8004-VE User Manual
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Axis A8004-VE User Manual

Network video door station
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AXIS A8004-VE Network Video Door Station

User Manual

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Summary of Contents for Axis A8004-VE

  • Page 1: User Manual

    AXIS A8004-VE Network Video Door Station User Manual...
  • Page 2 • Electromagnetic Compatibility (EMC) Directive 2004/108/EC. See Electromagnetic Compatibility (EMC) on page 2 . This manual is intended for administrators and users of the AXIS • Low Voltage (LVD) Directive 2006/95/EC. See Safety on page 2 . A8004-VE Network Video Door Station, and is applicable to firmware •...
  • Page 3 IEC/EN/UL 60950-1. webinars, tutorials and guides. Battery The Axis product uses a 3.0 V BR/CR2032 lithium battery as the power supply for its internal real-time clock (RTC). Under normal conditions this battery will last for a minimum of five years.

  • Page 4: Safety Information

    AXIS A8004-VE Network Video Door Station Safety Information Safety Information Hazard Levels DANGER Indicates a hazardous situation which, if not avoided, will result in death or serious injury. WARNING Indicates a hazardous situation which, if not avoided, could result in death or serious injury.

  • Page 5: Table Of Contents

    AXIS Media Control (AMC) ........
  • Page 6 AXIS A8004-VE Network Video Door Station Table of Contents System Options ..........

  • Page 7: Hardware Overview

    AXIS A8004-VE Network Video Door Station Hardware Overview Hardware Overview Camera Speaker Part number (P/N) & Serial number (S/N) Tampering alarm switch Front cover Wall mount Illuminator Call button Microphone Back Control button...

  • Page 8: Connectors

    AXIS A8004-VE Network Video Door Station Hardware Overview Status LED microSD/microSDHC/microSDXC slot supporting memory card up to 64 GB (card not included) Protective rubber gasket Back cover Connectors Network connector (PoE) Relay connector I/O connector Audio connector Power connector (DC IN) Connectors and Buttons For technical specifications, see page 72.

  • Page 9: Call Button

    Resetting the product to factory default settings. See page 67. • Connecting to an AXIS Video Hosting System service. See page 59. To connect, press and hold the button for about 3 seconds until the Status LED flashes green. •...
  • Page 10 AXIS A8004-VE Network Video Door Station Hardware Overview Status LED Indication Unlit Connection and normal operation. Green Shows steady green for 10 seconds for normal operation after startup completed. Amber Steady during startup. Flashes during firmware upgrade. Amber/Red Flashes amber/red if network connection is unavailable or lost.

  • Page 11: Access The Product

    To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted. The Axis product includes one (1) H.264 decoder license for viewing video streams and one (1) AAC audio license. The licenses are automatically installed with AMC. The administrator can disable the installation of the decoders, to prevent installation of unlicensed copies.

  • Page 12: Set The Root Password

    3. Click OK. The password has now been configured. Set Power Line Frequency Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config (see page 67) or by resetting the product to factory default.
  • Page 13 Manual Trigger on page 14. Click Snapshot to save a snapshot of the video image. This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available. Enable this button from Live View Config > Action Buttons.
  • Page 14 2. Under Action Buttons, select Show manual trigger button. AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC) on page 16 for more information. The toolbar displays the following buttons: The Play button connects to the Axis product and starts playing a media stream.
  • Page 15 AXIS A8004-VE Network Video Door Station Access the Product Use the slider to control the volume of the speakers and the microphone. Half-duplex mode The Talk/Listen button is used to switch between sending and receiving audio. The button can be configured from the Audio tab in the AMC Control panel: •...

  • Page 16: Media Streams

    Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections. AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the options disabled, to suit specific requirements.

  • Page 17: Alternative Methods Of Accessing The Video Stream

    AXIS A8004-VE Network Video Door Station Media Streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: •...

  • Page 18: Access Audio Streams

    • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.

  • Page 19: Set Up The Product

    Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. •...

  • Page 20: Video And Audio

    Use the mouse to move and resize the rectangle, or enter the number of pixels in the Width and Height fields and click Apply. • The Live View page in Internet Explorer with AXIS Media Control (AMC) in Windows. Right-click in the image and select Pixel counter. Use the mouse to move and resize the rectangle. Image The default image settings can be configured under Video &...

  • Page 21: Stream Profiles

    Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest frame rate possible under the current conditions.

  • Page 22: Camera Settings

    To change this setting go to Setup > Video & Audio > Camera Settings White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light source from the drop-down list.

  • Page 23: View Area

    The shutter and gain settings affect the amount of motion blur and noise in the image. To adapt to different lighting, available storage space and bandwidth, it is often necessary to prioritize either low motion blur or low noise. The Axis product allows using different prioritization in normal light and in low light.

  • Page 24: Overlay

    For more information about privacy masks, see Privacy Mask on page 26. To use an overlay image, the image must first be uploaded to the Axis product. The uploaded image should be a Windows 24-bit BMP image with maximum 250 colors. The image width and height, in pixels, must be exactly divisible by 4 and cannot be larger than the...
  • Page 25 (depending on the resolution) and has the same width as the video image. To automatically scale the image to the resolution used by the Axis product, select the option Scale with resolution from the Transparency Settings page which is displayed when uploading in the image.

  • Page 26: Privacy Mask

    To display text in multiple view areas, overlay text must be enabled in each view area. Privacy Mask The Privacy Mask List (Video & Audio > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates if they are enabled.
  • Page 27 Common dynamic processing methods include reducing the volume of loud unwanted sounds and amplifying quiet sounds. In the Axis product, the following dynamic processing methods are available: • Audio processing – Select to enable audio processing, which includes equalization that balances the levels of different frequencies and automatic gain control that amplifies weak signals.

  • Page 28: Audio Clips

    To add, download, modify or remove audio clips, go to Video & Audio > Audio Clips. For more information see the online help To configure the Axis product to play audio clips when an event occurs, an action rule must be set up. For more information, see Events on page 46.

  • Page 29: Voice Over Ip (Voip)

    The sessions can include voice and video elements. For information, see About SIP Addresses on page 34. Before the Axis product can be used to make and receive calls, you need to configure the SIP settings. This includes enabling SIP, configuring the ports, and setting the rules for Network Address Translation (NAT) traversal.
  • Page 30 NOTICE TICE TICE Allowing incoming calls enables the AXIS product to accept calls from any device connected to the network. It is recommended to disable incoming calls for products that are accessible from public networks or the internet. Note Even if you choose to not enable SIP, you can configure the SIP settings. But remember that when SIP is disabled, you cannot make or receive calls.

  • Page 31: The Account Settings Page

    AXIS A8004-VE Network Video Door Station Voice over IP (VoIP) Like TURN, STUN can be used in full-cone, address-restricted cone, and port-restricted cone NAT setups. STUN is fast because it is lightweight. However, STUN does not allow incoming messages from symmetric NATs, and it cannot communicate with a peer behind the same NAT device.
  • Page 32 • User ID – User ID is typically the extension or phone number assigned to the Axis product at the SIP server. It is also possible to use a SIP URI as a User ID if required by the SIP server.

  • Page 33: Make Test Calls

    Password - Enter a password for the SIP proxy server if required. Make Test Calls To make sure that calls can be made from the Axis product, you can make a test call: 1. Go to Setup > VoIP > Account Settings.

  • Page 34: The Dtmf Settings Page

    The domain name or registrar address (IPv4 address) of the receiving device. Important The Axis product’s VoIP functionality does not include support for IPv6. For more information about SIP, SIPS, and TLS, see Port Settings on page 30 and Transport Settings on page 33.
  • Page 35 AXIS A8004-VE Network Video Door Station Voice over IP (VoIP) • Edit DTMF configurations. See Edit DTMF Configurations on page 35. • Create and edit DTMF sequences. See Create and edit DTMF Sequences. Edit DTMF Configurations To modify a DTMF configuration: 1.
  • Page 36 AXIS A8004-VE Network Video Door Station Voice over IP (VoIP) When having two DTMF sequences that start with the same sequence, for example, 01 and 0123, only the 01 DTMF event will be triggered. This is because 01 will always be the first match. To trigger on both sequences, add a suffix that will differentiate the sequences.

  • Page 37: Configure The Live View Page

    Viewer Settings To configure options for the viewer, go to Live View Config > Viewer Settings. • Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser. •...
  • Page 38 Light Buttons The built-in light on the AXIS product can be controlled directly from the Live View page by enabling the display of light buttons. To display the light buttons in the Live view Page, select the type of control from the drop-down list under Live View Config >...

  • Page 39: Ptz (Pan Tilt Zoom)

    AXIS A8004-VE Network Video Door Station PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas, see View Area on page 23.

  • Page 40: Control Queue

    60 seconds after the last PTZ control command. 2. Event — The Axis product can be configured to go to a preset position when triggered by an alarm (see Events on page 46). The event will immediately be placed first in the queue except when an administrator is in control.

  • Page 41: Detectors

    AXIS A8004-VE Network Video Door Station Detectors Detectors Camera Tampering Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely defocused. To send an alarm, for example an email, an action rule must be set up.
  • Page 42 Motion Detection Parameters on page 42. Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected. Possible actions include uploading images and start recording. For more information, see Set Up Action Rules on page 46.

  • Page 43: Audio Detection

    Audio Detection The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value. The threshold value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive.

  • Page 44: Applications

    Manual installation — obtain the license key from the application vendor and upload the key to the Axis product To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under System Options >...
  • Page 45 AXIS A8004-VE Network Video Door Station Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings.

  • Page 46: Events

    Events The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when the action is triggered is called an action rule.
  • Page 47 This can for example be used to send notifications. Motion Detection – Trigger the rule when motion is detected. See Motion Detection on page 41. Shock Detection – Trigger the rule when the Axis product detects it has been tilted or hit. See Shock Detection on page 41.
  • Page 48 Recording – Triggers the rule when the Axis product records to the storage device. The recording status trigger can be used to notify the operator, for example by flashing LED lights, if the product has started or stopped to record to the storage device.

  • Page 49: Add Recipients

    Axis Door Controller Axis Door Control An Axis Door Controller enables access management of doors that are connected to it. The Axis Door Controller recipient is typically used when sending a DTMF sequence to open a door. Email An email recipient can contain multiple email addresses.

  • Page 50: Create Schedules

    Optionally, select Use encryption to send emails over an encrypted connection. The server certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates, see Certificates on page 56.

  • Page 51: Pre-Configured Action Rules

    TAMPERING: Shock detected - Triggers the Action rule if the Axis product detects it has been tilted or hit. When the output port is activated, the AXIS 9801 security relay box (not included) connected to Port 4 will lock itself down to prevent any malicious person from short circuiting the lock/device/door connected to it.

  • Page 52: Recordings

    Note The recording’s start date and time is set according to the Axis product’s date and time settings. If the Axis product is configured to use a time zone different from the local time zone, make sure to configure the Recording time filters according to the product’s time zone.

  • Page 53: Export Video Clip

    Continuous Recording The Axis product can be configured to continuously save video to a storage device. For information about storage devices, see Storage on page 63. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.

  • Page 54: Languages

    Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button.

  • Page 55: System Options

    IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
  • Page 56 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, in the address field in a browser, enter https:// for the HTTPS protocol and http:// for the HTTP protocol.

  • Page 57: Date & Time

    2. Click Install certificate and upload the certificate. Audio Support Select Enable audio support to allow clients to retrieve audio streams from the Axis product. For information on how to configure audio settings, see Set Up Audio on page 26.

  • Page 58: Network

    IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
  • Page 59 5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar. 6. Open a browser and type http://<IP address> in the Location/Address field. For other methods of assigning the IP address, see the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup Note •...
  • Page 60 Host Name Configuration The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.
  • Page 61 SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).
  • Page 62 Note All AXIS Video MIB traps are enabled when SNMP v1/v2c traps are enabled. It is not possible to turn on or off specific traps. SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.

  • Page 63: Storage

    To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted.
  • Page 64 System Options The Axis product can be configured to automatically format SD cards that are inserted into the product. If autoformat is enabled and an SD card is inserted, the product will check if the SD card has the ext4 file system. If the card has a different file system, the card will automatically be formatted to ext4.

  • Page 65: Ports & Devices

    The Axis product provides several maintenance functions. These are available under System Options > Maintenance. Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

  • Page 66: Support

    Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 67.

  • Page 67: Reset To Factory Default Settings

    For more information, see www.axis.com/developer File Upload Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload. Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the selected user group (viewer, operator or administrator) for the uploaded file.

  • Page 68: Troubleshooting

    To upgrade the product’s firmware: 1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup 2. Go to Setup > System Options > Maintenance in the product’s webpages.

  • Page 69: Symptoms, Possible Causes And Remedial Actions

    Troubleshooting 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/ Symptoms, Possible Causes and Remedial Actions Problems setting the IP address Try the installation again.
  • Page 70 Check with your network administrator to see if there is a firewall preventing viewing. Installation of additional Configure the Axis product to use a Java applet for updating video images in your browser. Go to ActiveX component Setup > Live View Config and select Java applet under Default viewer.
  • Page 71 AXIS A8004-VE Network Video Door Station Troubleshooting No audio Incorrect setup Check the sound card in the computer. Ensure that mute is not selected and that the volume settings are correct. Check that Enable audio support is selected under Setup > System Options > Security > Audio Support.

  • Page 72: Technical Specifications

    AXIS A8004-VE Network Video Door Station Technical Specifications Technical Specifications Item Specifications Function/group Camera Models AXIS A8004-VE Network Video Door Station Image sensor 1/3², Progressive scan, RGB, CMOS Lens M12 mount, F2.8, Fixed iris, Megapixel resolution, 2.8 mm, Vertical angle of view (full sensor 1280x960): 73°, Horizontal angle of view (full sensor 1280x960): 97°...
  • Page 73 DC in: max. out 750 mA at 12 V DC Relay pin, I/O 200 mA at 12 V DC IO pin Power, relays Locks/etc sourced from AXIS A8004-VE: Maximum current is stated in Power out section Locks/etc sourced externally: Maximum voltage/current is 0.7A at 30 V...

  • Page 74: Connectors

    Included Installation Guide, Wall mount frame, Resitorx T20 L-key, Resitorx T10 L-key, Plug accessories connnectors (power, I/O, line-out, relay), Cable gasket, AXIS Connector guard A, AVHS Authentication key Video AXIS Camera Companion, AXIS Camera Station, Video management software from Axis’...
  • Page 75 AXIS A8004-VE Network Video Door Station Technical Specifications 3–6 Configurable Digital input – Connect to pin 1 to activate, or leave floating 0 to max 40 V DC (Input or Output) (unconnected) to deactivate. Digital output – Connected to pin 1 when activated, floating 0 to max 40 V DC, open drain, (unconnected) when deactivated.

  • Page 76: Connection Diagrams

    AXIS A8004-VE Network Video Door Station Technical Specifications 2, 5 Max current = 700 mA NO/NC Normally open/normally closed Max voltage = +30 V DC For connecting relay devices. The two relay pins are galvanically separated from the rest of the circuitry.

  • Page 77: Performance Considerations

    Viewing on poorly performing client computers lowers perceived performance. Frame rate affected. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect performance. • If the product includes several camera units, running applications on multiple cameras may affect the frame rate.
  • Page 78 User Manual Ver. M1.25 AXIS A8004-VE Network Video Door Station Date: March © Axis Communications AB, 2015 Part No. 62006...

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