Axis A8004-VE User Manual
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Axis A8004-VE User Manual

Network video door station
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AXIS A8004-VE Network Video Door Station

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  • Page 1: User Manual

    AXIS A8004-VE Network Video Door Station User Manual...
  • Page 2 • Electromagnetic Compatibility (EMC) Directive 2004/108/EC. See Electromagnetic Compatibility (EMC) on page 2 . This manual is intended for administrators and users of the AXIS • Low Voltage (LVD) Directive 2006/95/EC. See Safety on page 2 . A8004-VE Network Video Door Station, and is applicable to firmware •...
  • Page 3 IEC/EN/UL 60950-1. webinars, tutorials and guides. Battery The Axis product uses a 3.0 V BR2032 lithium battery as the power supply for its internal real-time clock (RTC). Under normal conditions this battery will last for a minimum of five years.

  • Page 4: Safety Information

    AXIS A8004-VE Network Video Door Station Safety Information Safety Information Hazard Levels DANGER Indicates a hazardous situation which, if not avoided, will result in death or serious injury. WARNING Indicates a hazardous situation which, if not avoided, could result in death or serious injury.

  • Page 5: Table Of Contents

    Application Considerations ........AXIS Video Motion Detection ....... . .
  • Page 6 AXIS A8004-VE Network Video Door Station Table of Contents Recordings ..........

  • Page 7: Hardware Overview

    AXIS A8004-VE Network Video Door Station Hardware Overview Hardware Overview Camera Speaker Part number (P/N) & Serial number (S/N) Tampering alarm switch Front cover Wall mount Illuminator Call button Microphone Back Control button...

  • Page 8: Connectors

    AXIS A8004-VE Network Video Door Station Hardware Overview Status LED microSD/microSDHC/microSDXC slot supporting memory card up to 64 GB (card not included) Protective rubber gasket Back cover Connectors Network connector (PoE) Relay connector I/O connector Audio connector Power connector (DC IN) Connectors and Buttons For technical specifications, see page 78.

  • Page 9: Call Button

    Resetting the product to factory default settings. See page 73. • Connecting to an AXIS Video Hosting System service. See page 64. To connect, press and hold the button for about 3 seconds until the Status LED flashes green. •...
  • Page 10 AXIS A8004-VE Network Video Door Station Hardware Overview Green Shows steady green for 10 seconds for normal operation after startup completed. Amber Steady during startup. Flashes during firmware upgrade. Amber/Red Flashes amber/red if network connection is unavailable or lost. Flashes red for firmware upgrade failure.

  • Page 11: Access The Product

    To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted. The Axis product includes one (1) H.264 decoder license for viewing video streams and one (1) AAC audio license. The licenses are automatically installed with AMC. The administrator can disable the installation of the decoders, to prevent installation of unlicensed copies.

  • Page 12: Set The Root Password

    3. Click OK. The password has now been configured. Set Power Line Frequency Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config (see page 73) or by resetting the product to factory default.
  • Page 13 Manual Trigger on page 13. Click Snapshot to save a snapshot of the video image. This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available. Enable this button from Live View Config > Action Buttons.
  • Page 14 2. Under Action Buttons, select Show manual trigger button. AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC) on page 16 for more information. The toolbar displays the following buttons: The Play button connects to the Axis product and starts playing a media stream.
  • Page 15 AXIS A8004-VE Network Video Door Station Access the Product With the PTZ Control Queue enabled the time each user is in control of the PTZ settings is limited. Click the buttons to request or release control of the PTZ controls. The PTZ Control Queue is set up under PTZ > Control Queue.

  • Page 16: Media Streams

    Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections. AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the options disabled, to suit specific requirements.

  • Page 17: Alternative Methods Of Accessing The Video Stream

    • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.
  • Page 18 AXIS A8004-VE Network Video Door Station Media Streams Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp Multicast: axrtpm://<ip>/axis-media/media.amp • QuickTime supports G.711 and AAC audio encoding. The following paths can be used: rtsp://<ip>/axis-media/media.amp rtsp://<ip>/axis-media/media.3gp...

  • Page 19: Set Up The Product

    Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. •...

  • Page 20: Video And Audio

    Width and Height fields and click Apply. • When accessing the Live View page in Internet Explorer with AXIS Media Control (AMC) in Windows. Right-click in the image and select Pixel counter. Use the mouse to move and resize the rectangle.

  • Page 21: Stream Profiles

    Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest frame rate possible under the current conditions.

  • Page 22: Onvif Media Profiles

    To change this setting go to Setup > Video & Audio > Camera Settings White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light source from the drop-down list.

  • Page 23: View Area

    The shutter and gain settings affect the amount of motion blur and noise in the image. To adapt to different lighting, available storage space and bandwidth, it is often necessary to prioritize either low motion blur or low noise. The Axis product allows using different prioritization in normal light and in low light.

  • Page 24: Overlay

    To modify a view area, select the view area in the list and modify the settings as required. Click Save. To remove a view area, select the view area and click Remove. Note The PTZ functionality is useful during installation of the Axis product. Use a view area to crop out a specific part of the full view. Overlay Overlays are used to provide extra information, such as forensic video analysis or during product installation and configuration.
  • Page 25 For more information about privacy masks, see Privacy Mask on page 26. To use an overlay image, the image must first be uploaded to the Axis product. The uploaded image should be a Windows 24-bit BMP image with maximum 250 colors. The image width and height, in pixels, must be exactly divisible by 4 and cannot be larger than the maximum image resolution.

  • Page 26: Privacy Mask

    To display text in multiple view areas, overlay text must be enabled in each view area. Privacy Mask The Privacy Mask List (Video & Audio > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates if they are enabled.
  • Page 27 • Simplex – Network Camera speaker only - Audio is transmitted from a client to the Axis product and can be played by a speaker connected to the product. To transmit audio using the Live View page, the Talk and Microphone on buttons must both be active, see AMC Audio Controls on page 14.

  • Page 28: Audio Clips

    To add, download, modify or remove audio clips, go to Video & Audio > Audio Clips. For more information see the online help To configure the Axis product to play audio clips when an event occurs, an action rule must be set up. For more information, see Events on page 50.

  • Page 29: Voice Over Ip (Voip)

    The sessions can include voice and video elements. See About SIP Addresses on page 34. Before the Axis product can be used to make and receive calls, you need to configure the SIP settings. This includes enabling SIP, configuring the ports, and setting the rules for Network Address Translation (NAT) traversal.
  • Page 30 NOTICE TICE TICE Allowing incoming calls enables the AXIS product to accept calls from any device connected to the network. It is recommended to disable incoming calls for products that are accessible from public networks or the internet. Note Even if you choose to not enable SIP, you can configure the SIP settings. But remember that when SIP is disabled, you cannot make or receive calls.

  • Page 31: Configure The Vms Settings

    AXIS A8004-VE Network Video Door Station Voice over IP (VoIP) Interactive Connectivity Establishment (ICE) Interactive Connectivity Establishment (ICE) enables the product to send a request that includes multiple addresses to the receiving device. In its response, the receiving device also includes multiple addresses. Through a process of connectivity checks, also called handshakes, the channel for communication is established.

  • Page 32: The Account Settings Page

    AXIS A8004-VE Network Video Door Station Voice over IP (VoIP) The Account Settings Page The Account Settings page allows you to set up and manage SIP accounts. See Create or Edit Accounts on page 32. The SIP accounts can be verified by using Test SIP Call. See Make Test Calls on page 34.
  • Page 33 • User ID – User ID is typically the extension or phone number assigned to the Axis product at the SIP server. It is also possible to use a SIP URI as a User ID if required by the SIP server.
  • Page 34 Make Test Calls To make sure that calls can be made from the Axis product, you can make a test call: 1. Go to VoIP > Account Settings. 2. From the list on the Account Settings page, select the account to make the test call from.

  • Page 35: Dual-Tone Multi-Frequency (Dtmf)

    The domain name or registrar address (IPv4 address) of the receiving device. Important The Axis product’s VoIP functionality does not include support for IPv6. For more information about SIP, SIPS, and TLS, see Port Settings on page 30 and Transport Settings on page 33.
  • Page 36 AXIS A8004-VE Network Video Door Station Voice over IP (VoIP) Allowed characters: 0–9, A–D, *, #. When having two DTMF sequences that start with the same sequence, for example, 01 and 0123, only the 01 DTMF event will be triggered. This is because 01 will always be the first match. To trigger on both sequences, add a suffix that will differentiate the sequences.

  • Page 37: Configure The Live View Page

    Viewer Settings To configure options for the viewer, go to Live View Config > Viewer Settings. • Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser. •...
  • Page 38 Light Buttons The built-in light on the AXIS product can be controlled directly from the Live View page by enabling the display of light buttons. To display the light buttons in the Live view Page, select the type of control from the drop-down list under Live View Config >...

  • Page 39: Ptz (Pan Tilt Zoom)

    AXIS A8004-VE Network Video Door Station PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas, see View Area on page 23.

  • Page 40: Control Queue

    60 seconds after the last PTZ control command. 2. Event — The Axis product can be configured to go to a preset position when triggered by an alarm (see Events on page 50). The event will immediately be placed first in the queue except when an administrator is in control.

  • Page 41: Detectors

    Audio Detection The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value. The threshold value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive.
  • Page 42 AXIS A8004-VE Network Video Door Station Detectors Detected audio is indicated by colored peaks in the Activity indicator. An event is triggered when detected audio rises above or falls below the threshold value, which is represented by the bar.

  • Page 43: Applications

    Manual installation — obtain the license key from the application vendor and upload the key to the Axis product To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under System Options >...
  • Page 44 AXIS A8004-VE Network Video Door Station Applications If the Axis product is reset to factory default, uploaded applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings.

  • Page 45: Axis Video Motion Detection

    AXIS Video Motion Detection is an application that detects moving objects in the camera’s field of view. When a moving object is detected, AXIS Video Motion Detection sends an alarm that can be used by the Axis product or by third-party software, to, for example, record video or send a notification.
  • Page 46 Note To add and modify exclude areas, Internet Explorer and AXIS Media Control (AMC) must be used. To add an exclude area, click Add. The default exclude area is a rectangle placed in the center of the image. Use the mouse to move, reshape and resize the area so that it covers the desired part of the image.
  • Page 47 • Enabling visual confirmation may introduce video latency. Ignore Filters If AXIS Video Motion Detection 3 detects too many unwanted objects, start by modifying the include and exclude areas. If still too many objects are detected, use one or more of the ignore filters.

  • Page 48: Using The Application In An Action Rule

    The following example shows how to configure the Axis product to record video when AXIS Video Motion Detection 3 detects motion. 1. Insert an SD card in the Axis product, or go to Setup > System Options > Storage in the Axis product’s webpages and configure the product to use a network share.
  • Page 49 AXIS A8004-VE Network Video Door Station AXIS Video Motion Detection 4. From the Trigger drop-down list, select Applications and then select VMD 3. 5. Configure other settings as required. For example, to only record video during certain time periods, select a Schedule.

  • Page 50: Events

    Events The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when the action is triggered is called an action rule.
  • Page 51 AXIS A8004-VE Network Video Door Station Events To use more than one trigger for the action rule, select Additional conditions and click Add to add additional triggers. When using additional conditions, all conditions must be met to trigger the action.
  • Page 52 Live Stream Accessed – Trigger the rule when any stream is accessed and during edge storage playback. This can for example be used to send notifications. Shock Detection – Trigger the rule when the Axis product detects it has been tilted or hit. See Shock Detection on page 41.

  • Page 53: Add Recipients

    Recording – Triggers the rule when the Axis product records to the storage device. The recording status trigger can be used to notify the operator, for example by flashing LED lights, if the product has started or stopped to record to the storage device.
  • Page 54 Axis Door Controller Axis Door Control An Axis Door Controller enables access management of doors that are connected to it. The Axis Door Controller recipient is typically used when sending a DTMF sequence to open a door. Email Send Images An email recipient can contain multiple email addresses.

  • Page 55: Create Schedules

    Optionally, select Use encryption to send emails over an encrypted connection. The server certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates, see Certificates on page 62.

  • Page 56: Pre-Configured Action Rules

    TAMPERING: Shock detected - Triggers the Action rule if the Axis product detects it has been tilted or hit. When the output port is activated, the AXIS 9801 security relay box (not included) connected to Port 4 will lock itself down to prevent any malicious person from short circuiting the lock/device/door connected to it.

  • Page 57: Recordings

    Note The recording’s start date and time is set according to the Axis product’s date and time settings. If the Axis product is configured to use a time zone different from the local time zone, make sure to configure the Recording time filters according to the product’s time zone.

  • Page 58: Export Video Clip

    Continuous Recording The Axis product can be configured to continuously save video to a storage device. For information about storage devices, see Storage on page 68. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.

  • Page 59: Languages

    Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button.

  • Page 60: System Options

    IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
  • Page 61 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, in the address field in a browser, enter https:// for the HTTPS protocol and http:// for the HTTP protocol.

  • Page 62: Date & Time

    Axis product: Server/Client certificates - To authenticate the Axis product. CA certificates - To authenticate peer certificates, for example the certificate of an authentication server in case the Axis product is connected to an IEEE 802.1X protected network.

  • Page 63: Network

    IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
  • Page 64 5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar. 6. Open a browser and type http://<IP address> in the Location/Address field. For other methods of assigning the IP address, see the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup Note •...
  • Page 65 Host Name Configuration The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.
  • Page 66 (LAN) from the public network (Internet). Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side of a NAT router.
  • Page 67 SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).

  • Page 68: Storage

    AXIS A8004-VE Network Video Door Station System Options Note The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see Reset to Factory Default Settings on page 73. UPnP The Axis product includes support for UPnP .
  • Page 69 To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted.
  • Page 70 6. Click Connect. To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools. To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings older than and select the number of days or weeks.

  • Page 71: Ports & Devices

    The Axis product provides several maintenance functions. These are available under System Options > Maintenance. Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

  • Page 72: Support

    Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 73.

  • Page 73: Reset To Factory Default Settings

    For more information, see www.axis.com/developer File Upload Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload. Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the selected user group (viewer, operator or administrator) for the uploaded file.

  • Page 74: Troubleshooting

    The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

  • Page 75: Symptoms, Possible Causes And Remedial Actions

    Status indicator. 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/ Symptoms, Possible Causes and Remedial Actions Problems setting the IP address Try the installation again.
  • Page 76 Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only key frames. Lower the image resolution. The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis product. See Technical Specifications on page 78. Video and image problems, general Image unsatisfactory Check the video stream and camera settings under Setup >...
  • Page 77 AXIS A8004-VE Network Video Door Station Troubleshooting Unsynchronized audio and Synchronize the product’s date and time settings with an NTP server. Go to Setup > System video using H.264 Options > Date & Time. Distorted audio Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio Settings.

  • Page 78: Technical Specifications

    (MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP, ICMP, DHCP, ARP, SOCKS, SIP System integration Application Open API for software integration including VAPIX® and AXIS Camera Application Platform; Programming specifications at www.axis.com, Interface AXIS Video Hosting System (AVHS) with One-click Connection,...
  • Page 79 12 V DC Relay pin, I/O 200 mA at 12 V DC IO pin; DC in: max. out 750 mA at 12 V DC Relay pin, I/O 200 mA at 12 V DC IO pin; Relays: Locks/etc sourced from AXIS A8004-VE: Maximum current is stated in Power out section.

  • Page 80: Connectors

    AXIS A8004-VE Network Video Door Station Technical Specifications Video Video management software from Axis’ Application Development Partners (not included). For more information, management see www.axis.com/products/video/software software Warranty Axis 3-year warranty and AXIS Extended Warranty option, see www.axis.com/warranty a. Horizontal angle of view b.
  • Page 81 AXIS A8004-VE Network Video Door Station Technical Specifications Function Notes Specifications 0 V DC 0 V DC (-) For powering controller when not using Power over DC input 10–28 V DC, max 26 W Ethernet. Note: This pin can only be used as power in.

  • Page 82: Connection Diagrams

    AXIS A8004-VE Network Video Door Station Technical Specifications Connection Diagrams I/O Connector Example setup of the I/O connector 0 V DC (-) DC output 12 V, max 200 mA at PoE+ class 4 or DC IN, max 50 mA at PoE class 3...

  • Page 83: Performance Considerations

    Heavy network utilization due to poor infrastructure. Bandwidth affected. • Viewing on poorly performing client computers lowers perceived performance. Frame rate affected. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance.
  • Page 84 User Manual Ver. M2.6 AXIS A8004-VE Network Video Door Station Date: December © Axis Communications AB, 2015 Part No. 62006...

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