Your Service Partner - Treif PRIMUS smart Operating Manual

11.1 Your service partner

96
We will remain faithful to your machine
"Our team of service specialists is always there for you. Service and
customer focus cannot be taught. They are part of one's personality
and work ethic and must be experienced."
Developing and producing a machine is one thing. Maintaining it and en-
suring a long service life is something entirely different. A machine only
pays off if it works. We ensure that this remains the case.
Service is an attitude. Our service team consists of experienced techni-
cians and specialists who quickly detect the causes of malfunctions, pro-
vide solutions and thus restore the operational readiness of your machine.
TREIF provides a unique service package, from start-up and induction on
the machine to training of the operating personnel including individual ser-
vice and maintenance contracts to IT-supported remote maintenance for
your machines. And, of course, our services apply worldwide!
This is guaranteed by our network of international branch offices and sales
partners in more than 150 countries.
Take us at our word:
Our technicians provide competent, flexible, fast and personalised service
on your premises to provide you with consistent and solution-oriented sup-
port.
The advantages in detail:
- Start-up and training on the machine
- Training of the technical and operating personnel
- Individual maintenance contracts
- Remote online diagnostics
- Blade sharpening service
- Express shipping of spare parts
- Machine overhauls
- 24-hour service on request
- Worldwide service network
Treif Maschinenbau GmbH
D-57641 Oberlahr
Telephone: +49 (0) 2685 / 944 - 356
Fax: +49(0) 2685 / 944 - 359
E-Mail: service@treif.com
Your service partner
07/2019 244156V03_EN