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Escene SayHi CC800v2 User Manual

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CC800v2 IP Phone
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Summary of Contents for Escene SayHi CC800v2

  • Page 1 CC800v2 IP Phone User Manual www.escene.cn/en/ Escene Communication...

  • Page 2: Table Of Contents

    4.WEB User Interface ........................26 Main Interface-Phone Status ....................26 4.1 Net Work ......................... 27 4.1.1 LAN Port ......................27 4.1.2 PC Port ......................... 29 4.1.3 Advanced ......................29 5 SIP Account..........................30 5.1Basic ..........................30 5.2 Call ........................... 32 www.escene.cn/en/ Escene Communication...
  • Page 3 8.2.1 Log ........................50 8.2.2 Auto Provision ..................... 50 9 Password ............................ 52 10 WEB Other Settings or Information - Appendix ..............52 10.1 WEB User ........................52 10.2 Multi-Language ......................52 10.3 Note Tips ........................53 www.escene.cn/en/ Escene Communication...

  • Page 4: Getting Started

    1.Getting Started About ESCENE CC800v2 is one of the SayHi series IP Phone in the Call Center. It has has the unique style, good utility, clear voice etc feature. Cooperating with communication platform to finish strong phone functions, such as: call transfer, hotline function (immediately/delay), a key cancellation and registration, a key automatic response, etc.
  • Page 5 Voice Message, Voice Mail Box, Light of Message. Ringing Update, Input, Del, *we also support to order the other APP. Security Login the website by password Login the LCD by password Signaling encryption(RC4) Media encryption(RC4) VPN, 802.1X, VLAN QoS(802.1pq), *LLDP TLS, MD5,AES, ROOT/USER Management www.escene.cn/en/ Escene Communication...
  • Page 6 Debug: Telnet/Phone/Web Keyboard Setting Power Power adapter:AC100~240V input and DC 5V/1A output Supply PoE(IEEE 802.af),USB Specification Storage Temperature: 0℃-60℃ Operating Humidity: 10%-90% Size 162x105x62MM Certificate CE、FCC、RoHS、Avaya、Broadsoft、Alcatel、Yeastar、Digium、 Metaswitch etc. Note: “*” Sign means function has not been published yet. www.escene.cn/en/ Escene Communication...

  • Page 7: Connecting Your Phone

    2.Connecting Your Phone Your system administrator will likely connect your new SayHi CC800v2 IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 1) Open the box CC800v2 IP Phone; carefully check the packing list, Packing List as...

  • Page 8: Phone Overview

    3.Phone overview Understanding Buttons and Hardware From figure 3.1 to figure 3.2, you can understand buttons and hardware about SayHi CC800v2 Figure 3.1 Buttons and Hardware of SayHi CC800v2 www.escene.cn/en/ Escene Communication...

  • Page 9: Understanding Phone Screen Features

    Basic Call Handling: press “#” send out a 0-9, *, # call(default) Navigation buttons : “Up”: -2 ; “Down”-8; “Left”-4; “Right”-6; Understanding Phone Screen Features This is what your main phone screen might look like: Figure 3.3 LCD of SayHi CC800v2/CC800v2 www.escene.cn/en/ Escene Communication...

  • Page 10: Basic Call Handling

    3.1Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Network Setting If you want Then… to … www.escene.cn/en/ Escene Communication...

  • Page 11: Placing A Call

    (for example telnet 192.168.0.200:2003).It will take effect on next reboot. Placing a Call Here are some easy ways to place a call on SayHi CC800v2 IP Phone: If you want to... Then... --1) You can hear the dial tone；...

  • Page 12: Answering A Call

    -or press Send to send the number. Answering a Call You can answer a call by simply lifting the handset, or you can use other options if they are available on SayHi CC800v2. If you want to... Then... --1) Your phone ring;...

  • Page 13: Ending A Call

    Hold a line and switch to Press another Line button for the appropriate line another line Resume call --Press Line button, current line Release call Select the line want to release hold, press the line, so different line recovery; www.escene.cn/en/ Escene Communication...

  • Page 14: Transferring Calls

    If you want to... Then... Toggle Mute on Press Mute button, then the button is Red Toggle Mute off Press Mute button, then the button light off www.escene.cn/en/ Escene Communication...

  • Page 15: Do Not Disturb

    LCD will display status. Invite the third party --1) Press CONF button under the LCD; into a conference in --2) Enter the third party number； --3) press “#”（default) , a active call -or press Send then transfer the call, www.escene.cn/en/ Escene Communication...

  • Page 16: Voip Call Forwarding

    --1) Press MENU or OK button > “Function setting” > No answer transfer “voip call forwarding”; --2)select “no answer transfer”, select enable. --3) input number which you want to transfer, when have a call in but you don‟t have time to answer ,it will transfer. www.escene.cn/en/ Escene Communication...

  • Page 17: Advanced Call Handling

    4) Press Using the phone book You can store a large number of contacts in your phone's directory. You can add, edit, delete, dial, or search for a contact in this directory. If you want to… Then… www.escene.cn/en/ Escene Communication...
  • Page 18 --4) Select the group you want to modify, press the OK button save the change --1) Press MENU button > “Phone book”, Delete group --2) Press Opt. [Tips: opt. means modify.] --3) Select the “Delete group” --4) Select a group you want to delete, press OK button www.escene.cn/en/ Escene Communication...
  • Page 19 7.Web Settings.) --2) Open “Contact” > “Phone book”, select the contact who are contact needed to be modified, click --3) Select the account in the drop-down column of the account, click “Submit” to complete it. www.escene.cn/en/ Escene Communication...

  • Page 20: Using Call Logs

    Erase your Black --1) If you want to delete a black list member. Press MENU button > “Phone book” > “Black List” List members --2) Pls select “Move to personal phone contacts” and press ENTER Fuzzy search www.escene.cn/en/ Escene Communication...

  • Page 21: Time & Date

    --2)you can select : SNTP: select “enable ”to set parameter: time 、server 、 daylight SIP server: select “enable ” to set parameter: root can modify date . manual Settings: select “enable ”to set parameter: date and time www.escene.cn/en/ Escene Communication...

  • Page 22: Keypad Instruction

    The language appears on the graphic display will be changed to the one you chose. SIP Account Settings SayHi CC800v2 series IP phone make calls based on sip accounts, SayHi CC800v2 series IP phones can support 2 independent SIP account, each account can be configured to different SIP server.
  • Page 23 --1) Choose “Menu” > “System setting” > “Advanced setting”； Disable sip account --2) Enter the password required（The default is empty) ； --3) Choose “SIP” > “Account sip”； --4) Choose “Enable account” > “Disable”； --5) Press Save soft key to submit. www.escene.cn/en/ Escene Communication...

  • Page 24: Load Default Settings

    -Handset volume: Handle output volume, -Handset mic volume: Handle input volume, -Speaker volume: Hands-free speaker output volume, -Speaker mic volume: Hands-free input volume, -Headset volume: Headphone output volume, -Headset mic volume: Headset microphone input volume View status www.escene.cn/en/ Escene Communication...

  • Page 25: Diagnose

    ENTER button > “diagnose”, you can check the phone item as below. If you want to ..Then ..Keys You can check the phone keys Press‟ENTER‟to start,press‟BACK‟to exit Press‟ENTER‟to start,press‟BACK‟to exit Lights Press‟OK‟to start , press‟BACK‟to exit Sound www.escene.cn/en/ Escene Communication...

  • Page 26: Web User Interface

    The status with LAN, MAC, LAN IP, Net mask, Gateway, Primary DNS, Secondary DNS, VPN IP, PC IP, PC Net mask, Device Type, DHCP Server. System Information The status with Phone Model, Software Version, Hardware Version, Hardware ID, Kernel Version, Auto-Provision Server URL, TFTP Server IP. www.escene.cn/en/ Escene Communication...

  • Page 27: Net Work

    CC800v2 IPPhone 4.1 Net Work 4.1.1 LAN Port Basic ITEM DESCRIPTION Network Connection Network Connection Mode has DHCP, Static IP, PPPoE. Mode DNS Settings Select the DNS mode that you want. Advanced www.escene.cn/en/ Escene Communication...
  • Page 28 (for example telnet 192.168.0.200:2003).It will take effect on next reboot. Socket5 Proxy Server Socket5 Proxy Server Enable/Disable Socket5 Proxy Server. Server IP Socket5 Proxy Server IP address. Port Socket5 Proxy Server port, default is 1080. www.escene.cn/en/ Escene Communication...

  • Page 29: Pc Port

    Router feature is for the phone PC Port. You must input IP address (it‟s equivalent to a gateway) and Net mask. If you want to use DHCP function, please turn it on, input start IP and end IP. 4.1.3 Advanced VPN Setting www.escene.cn/en/ Escene Communication...

  • Page 30: Sip Account

    When using VLAN Setting option, you can set several parameters as follow: VLAN Setting Enable VLAN You can enable/disable vlan for phone and pc The vlan ID you want the phone or pc to join [LAN/PC Port] 5 SIP Account 5.1Basic www.escene.cn/en/ Escene Communication...
  • Page 31 It is a username provided by SIP Server Authenticate Name It is authenticated ID for authentication Password It is a password provided by SIP Server Label Label with this account. SIP Server Server for registration, provided by administrator www.escene.cn/en/ Escene Communication...

  • Page 32: Call

    Register Expire Time IP phone automatically registered every time SIP Transport There are UDP/TCP/TLS three options Ring Type Select this account ringing type. 5.2 Call ITEM DECSRIPTIO Call Do Not Disturb Enable/Disable Do Not Disturb Anonymous Call Enable/Disable anonymous call. www.escene.cn/en/ Escene Communication...

  • Page 33: Security

    5.3 Security ITEM DECSRIPTIO Security SIP Encryption Enable/Disable SIP encryption. RTP Encryption Enable/Disable RTP encryption. Encryption Algorithm The encryption algorithm at this time we only have RC4. Encryption Key The key with encryption. 6 Phone Setting 6.1 Basic www.escene.cn/en/ Escene Communication...

  • Page 34: Time Settings

    You can choose to save the call list into the phone or not. When select on, then you can capture the phone‟s packet use Network Packet Mirroring notebook which connect to pc port of the phone 6.1.1 Time Settings www.escene.cn/en/ Escene Communication...

  • Page 35: Call

    You can use 24 hour time format or 12 hour time format Time Format You can choose the appropriate time format. Date Format Time Zone-GMT You can select different time zone for the phone Manual Setting Setting time manually. 6.1.2 Call www.escene.cn/en/ Escene Communication...
  • Page 36 Turn on or off the display with Miss call in the phone LCD. Miss Call Display DND Soft key Enable/Disable the DND feature. Play Hang-up Tone The tone with hang up in busy. Transfer Code The code with transfer. www.escene.cn/en/ Escene Communication...

  • Page 37: Voip Call Forward

    If the phone was busy working, the call will be transfer to others. If No Answer If the phone was no answer, the call will be transfer to others. Ring Frequency The ring frequency with the VOIP Call Forward. www.escene.cn/en/ Escene Communication...

  • Page 38: Qos

    Ring Volume The ring volume default is Lv3, the range is 0~9. Handset Volume The handset volume default is Lv5, the range is 1~9. Speaker Phone The speaker volume default is Lv5, the range is 1~9. Volume www.escene.cn/en/ Escene Communication...
  • Page 39 Uploading Ring Tone Please upload a ring tone with G711A audio coding, Maximum 10 rings and the total sizes must less than 150k. Audio Codec Use the navigation keys to highlight the desired one in the Enabled/Disable Codes list, and press the to move to the other list. Jitter Buffer www.escene.cn/en/ Escene Communication...

  • Page 40: Line Keys

    You can use the BLF feature to monitor a specific user for status changes on the phone. Paging You can use multicast paging to quickly and easily forward time sensitive announcements out to people within the multicast group. www.escene.cn/en/ Escene Communication...

  • Page 41: Function Keys

    Soft Keys: Soft key is the key with below display in the LCD. You can change it for your mind to the other features in many all kinds of status. As below example, when you dialing with someone, the LCD display soft key is Send \Del \Empty\End, Empty means nothing in www.escene.cn/en/ Escene Communication...

  • Page 42: Dial Plan

    Enable this feature will limit the dial length. Default is 25. No Dial Timeout Setting the range with no dial timeout, default is 5. Dial Rule Select the Add Rule button to add dial rule, pls see as below detail. ITEM DECSRIPTIO www.escene.cn/en/ Escene Communication...

  • Page 43: Ip Strategy

    Called Delete Number There have two option, Enable or Disable. NOTES: If you want to know more detail about Dial Rule, pls find it in the official website to download the specific document. HTTP://www.escene.cn/en. 6.7 IP Strategy You can use IP Strategy feature to make a list which can be set to only allow the incoming call on the list.

  • Page 44: Contact

    You can download and save this contact to PC after you select 7.3 LDAP NOTES: If you want to know more detail about LDAP, pls find it in the office website to download the specific document. HTTP://www.escene.cn/en. As below figure is www.escene.cn/en/ Escene Communication...

  • Page 45: Ban List

    LDAP Name Filter:(sn=%s) LDAP Number Filter:(telephoneNumber=%s) Server Address:192.168.0.65 BASE:DC=ldap,DC=escene,DC=com User Name：bb@ldap.escene.com Pass Word：escene_2012 LDAP Name Attributes 1:sn LDAP Name Attributes 2:cn LDAP Number Attributes 1:telephoneNumber 7.4 Ban List You can add, edit and delete contact in a Ban List on this web page .

  • Page 46: Phone Maintenance

    You can edit or move this contact to Contact after you select 8 Phone Maintenance 8.1 Basic NOTES: Don't cut off the electricity or network cable when doing upgrade in the below ways! 8.1.1 HTTP Upgrade You can upgrade the software, kernel and configuration etc. files by HTTP. www.escene.cn/en/ Escene Communication...

  • Page 47: Ftp Upgrade

    Used for the administrator to find out or making sure the problem with this equipment. All Config File All Config File includes: Configuration, Extern, Log, XML Phone book, Enterprise Phone Book. 8.1.2 FTP Upgrade You can upgrade the software, kernel and configure files by FTP. www.escene.cn/en/ Escene Communication...

  • Page 48: Tftp Upgrade

    Used for updating/backup the expansion of the phone [NOTES：The mode doesn't support this feature] NOTES: It's not necessary to input filename when doing backup Configuration, Phone Book, EXT Module. 8.1.3 TFTP Upgrade You can upgrade the software, kernel and configure files by TFTP. www.escene.cn/en/ Escene Communication...

  • Page 49: Default Setting

    You can load the phone to the factory default setting in default setting option. Press the „Reset to Factory Setting‟ option, the phone will load to factory default setting on next reboot. 8.1.5 Reboot You can use reboot option to reboot the phone. www.escene.cn/en/ Escene Communication...

  • Page 50: Advanced

    When you open this auto provision feature, the phone will do auto provision after it detect a different software or kernel (Higher or Lower) which are putted on the TFTP,HTTP,HTTPS,FTP, server. For the detailed information about auto provision, you can find it in the official website: HTTP://www.escene.cn/en www.escene.cn/en/ Escene Communication...
  • Page 51 Enable/Disable the booting checking feature. booting checking Auto Provision Frequency Used for setting the time interval for auto provision Auto Provision Time Used for the specific time for auto provision Auto Provision Next Time Reset the Auto Provision Next Upgrading time. www.escene.cn/en/ Escene Communication...

  • Page 52: Password

    10.1 WEB User In the upper right corner of the website page, you can select the user or logout. 10.2 Multi-Language In the upper right corner of the website page, you can select the language in the below list. www.escene.cn/en/ Escene Communication...

  • Page 53: Note Tips

    CC800v2 IPPhone 10.3 Note Tips In the right middle of the website page, there is a Note tips in every function page. Hope it can help you to know something about that. www.escene.cn/en/ Escene Communication...

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