Troubleshooting Guide - Ergotron YES BASIC YESBASGMPW4 User Manual

Troubleshooting Guide

There is no switch or indicator light.
The best option is to use a electrical test meter or something like a lamp.
There are 3 outlet banks(channels) with only one channel on at any time. The power control module sequences through each of the 3
channels at ~6 minute intervals starting at the top, then middle and bottom last, then going back to the top bank.
The devices are all plugged in, but they won't charge. What do I do?
First disconnect the main power cord from the wall and inspect the cord and plug to make sure that they're undamaged. Plug the cord
into a working power outlet. Next, check the devices: Verify that each device is connected to its power adapter and that each adapter is
plugged into the internal outlet. Look at the circuit breaker and push the button in if it is extended out. Still need some help? Call
Ergotron at 800-888-8458.
Someone tried to break into the unit and damaged a door. Can it be replaced?
Yes, you can order a replacement. Contact Customer Care. We'll ask you for the cart's model number and whether it's for the front or
back of the unit.
My power cord/plug is damaged. Are they under warranty?
For warranty information visit: www.ergotron.com/warranty
When I plug in the unit it trips the circuit breaker in my building. Help!
The carts are designed to run on a 15 amp circuit. If you have other items plugged into the same circuit you may be overloading it.
Have a qualifi ed electrician check that adequate power is available.
My unit was damaged during shipment. What should I do?
Please contact Customer Care and we'll work with you.
How do I fi nd the unit's serial number?
The serial number label is on the outside of the cart, next to the power cord inlet.
Can I remove a bay divider?
Yes! See the instructions - including helpful pictures - on page 8!
How can I make the cart easier to steer?
This cart has two directional lock casters to make the cart easier to steer. How? Directional lock casters don't swivel - they lock the
direction of the casters so they move in a straight line. Press the tabs of these casters (located under the handle) when you need to
move the cart more than a few feet. When you need to maneuver into tight spaces, release the tabs so the casters swivel.
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