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Troubleshooting
Symptom
Lock does not respond –
door is open and accessible.
Lock does not respond –
door is locked and inaccessible.
Lock is on for a while then shows no
reaction. Lights dim.
Lock chimes to indicate code
acceptance, but door will not open.
Lock operates to allow access, but
will not automatically re-lock.
Entry codes will not register.
Upon entering an entry code and
pressing
key, the lock beeps and
flashes red and blue 7 times and does
not unlock.
Upon entering an entry code and
pressing the
key, there are
different tones.
Lock operates, but makes no sound.
Lock displays intermittent RED flashes
Upon entering an entry code and
pressing the
key, lock beeps and
flashes 3 times.
Deadbolt does not extend when
locking the door with keypad.
* When batteries are replaced, Smart Module locks have a real time clock that will be set through the User Interface (UI);
it is recommended to verify correct date and time particularly those locks operating under Daylight Saving Time (DST).
Yale keypad becomes active when the Yale logo is pressed.
•
Verify contact with the logo.
Check to see if keyed numbers respond when pressed.
•
Check batteries are installed and oriented correctly (polarity) in battery case.
•
Check batteries are in good condition; replace batteries* if batteries are dead.
•
Check to see if keypad cable is fully connected and is not pinched.
•
Batteries may not have enough power. Replace batteries*.
•
Use key to gain entry and replace batteries*.
•
• Batteries do not have enough power. Replace batteries*.
Check the door gaps for any foreign objects between door and frame.
•
Check that the cable is firmly connected to the inside lock.
•
Check to see if Auto Re-lock is enabled.
•
Disable Auto Re-lock to lock the door (manually).
•
If low battery indicator is lit, change batteries*.
•
Entry codes must consist of 4 to 8 digits.
•
The same entry code cannot be used for multiple users.
•
Management of entry codes is set by the authority of the Master Code, which is
•
set first. Contact the Master user.
Entry codes must be entered within 5 seconds (while keypad is active) or
•
process will have to be restarted.
Check
or gear
cannot be used as part of the entry code.
•
• Verify entered code is a valid, previously programmed, 4 to 8 digit code.
•
All Code Lockout Mode is enabled. Only the Master Entry Code can
enable/disable All Code Lockout Mode. Contact the Master user.
• Check to see if the lock is set to All Code Lockout Mode. Setting/managing All
Code Lockout Mode is done through Master Entry Code only.
Contact Master user.
•
Enable Audio Mode (see Feature #4).
•
This is the alert to replace the batteries. Replace all four (4) batteries* with new
AA Alkaline batteries.
• The digits entered were incorrect or incomplete. Re-enter
the correct code followed by the check
• Lock was not handed properly. Rehand lock through settings menu.
20
P/N YRD216-MNL-0002 Rev G
Suggested Action
key.
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