Lock Operations Troubleshooting - Yale Pro 2 User Manual

Lock Operations Troubleshooting

Lock does not respond.
Lock does not respond – door is locked and
unaccessible.
Lock is on for a while then shows no reaction.
Lights dim.
Lock chimes indicating code acceptance
but door will not open.
Lock operates to allow access but will not
automatically unlock.
Lock responds "Low Battery".
* After replacing your batteries, it's highly recommended to use your app to lock or unlock your device. This will allow the app to connect to the lock to ensure
that the internal time of the device is correct.
· Press the Yale logo to activate the keypad.
· Verify contact with the logo.
· If keypad numbers are visible, check if they respond when pressed.
· Check batteries are installed and oriented correctly in battery case. Replace batteries* if needed.
· Check that the keypad wire is fully connected and not pinched.
· Batteries may not have enough power. Replace batteries*.
· Use mechanical key to unlock the door.
· Batteries do not have enough power. Replace batteries*.
· Check for any foreign objects between door and frame.
· Check that the wire is firmly connected to the interior lock.
· Check to see if Auto-Lock is enabled.
· Disable Auto-Lock to lock the door manually.
· Replace all four (4) batteries* with new AA alkaline batteries.
P/N YRD604-KD-BLE-0047 Rev A
33