Troubleshooting - Yale Assure Lock YRD430 Installation Manual

Troubleshooting

Symptom
Lock does not respond -
door is open and accessible.
Lock does not respond -
door is locked and inaccessible.
Lock is on for a while then shows no
reaction. Lights dim.
Lock chimes indicating code
acceptance, but door will not open.
Lock operates to allow access, but
will not automatically unlock.
Lock responds "Low Battery".
*When batteries are replaced, Smart Module locks have a real time clock that will be set through the User Interface.
It is recommended to verify correct date and time; particularly those locks operating under Daylight Savings Time.
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Suggested Action
• Keypad becomes active when the Yale logo is pressed.
• Verify contact with the logo.
• If keypad numbers are visible, check they respond when pressed.
• Check batteries are installed and oriented correctly (polarity) in battery case.
Replace batteries* if dead.
• Check to ensure keypad wire is fully connected and not pinched.
• Batteries may not have enough power. Replace batteries*.
• Use mechanical key to unlock the door.
• Batteries do not have enough power. Replace batteries*.
• Check for any foreign objects between door and frame.
• Check that the wire is firmly connected to inside lock.
• Check to see if Auto-Lock is enabled.
• Disable Auto-Lock to lock the door (manually).
• This is the alert to replace the batteries. Replace all four (4) batteries* with new AA Alkaline batteries.
P/N YRD400-KF-0022 Rev A
26
Part of ASSA ABLOY