Procedure 2: Inspecting A Cartridge For Damage - IBM TS2280 Setup, Operator, And Service Manual

The ITDT utility (see "ITDT firmware update, dump retrieval and library/drive test tool" on page 11) is
used to update the firmware level and to capture a drive memory dump that might be requested by
technical support to aid in problem analysis.
For instructions about updating firmware from a server that uses an IBM tape device driver, refer to the
IBM Tape Device Drivers Installation and User 's Guide.
To update firmware from a server that uses a non-IBM tape device driver, refer to the documentation for
that device driver.
Complete the following steps to determine the current firmware level that is installed on the drive.
1. Use the ITDT utility (available on the web at http://www.ibm.com/support/fixcentral) to view the
current drive firmware level.
2. Compare this level with the current available firmware level by going to the same website. For
information about the ITDT utility, see "Updating firmware" on page 10.
Note: The ITDT utility is used to either update drive firmware to the current level or to capture drive
memory dumps from a drive that might be experiencing problems.
Another way to capture a drive memory dump is with the ethernet port. To capture a memory dump on
the drive with the Ethernet interface, follow the steps.
Note: The drive uses a limited version of FTP protocol to communicate on the ethernet interface. It is
recommended to use a simple, command-line FTP session, such as the DOS command prompt, when
communicating with the drive.
1. Connect an ethernet patch cable to the drive 's ethernet interface and to a computer. To meet
electromagnetic immunity requirements, a shielded ethernet cable is required.
2. Create an FTP session between the drive and the computer. The drive 's IP address: 169.254.0.3
3. At the user prompt, type guest and press Enter.
4. At the password prompt, press Enter. No response is needed.
5. Type bin to set the communication mode to binary.
6. Type mget *.dmp to transfer a drive memory dump to the computer. If a memory dump exists, the
drive shows you the memory dump name and ask if you want to transfer it to the computer. Type y
to transfer the existing memory dump or n to skip this dump file. Then, the drive asks if you want a
forced memory dump. Type y to force a memory dump and to transfer the forced memory dump to
the computer, or type n to skip forcing a memory dump.
7. Type quit to end the FTP session.
8. Remove ethernet patch cable from the drive's ethernet interface and the computer.

Procedure 2: Inspecting a cartridge for damage

If the cartridge fails to load or unload properly, complete the following steps:
1. Check that the leader pin is attached and properly seated (see "Repositioning a leader pin" on page
47) by opening the cartridge door and observing the pin's placement.
2. Inspect the cartridge case, the cartridge door, and the write-protect switch for damage.
3. Inspect the rear of the cartridge (the part that you load first into the tape load compartment). Ensure
that there are no gaps in the seam of the cartridge case. See 1 in Figure 17 on page 46 and 4 in
Figure 19 on page 48. If there are gaps, the leader pin might be dislodged. Go to "Repositioning or
reattaching a leader pin" on page 47.
4. Try loading or unloading another tape cartridge.
v If it fails, contact your service representative for problem determination.
v If it is successful, discard the cartridge that originally failed.
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IBM TS2280: Setup, Operator, and Service Guide Machine Type 3580 Model H8S