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Procedure 1: Determining Firmware Level and Capturing Drive Dump
Perform the following steps to determine the current firmware level installed on
the drive. The same utility can be used to update the firmware level as well as to
capture a drive dump which may be requested by technical support to aid in
problem analysis.
1. Use either the ITDT or LTO-TDX utilities (available on the web at
2. The same two utilities are excellent methods to either update drive firmware to
Procedure 2: Inspecting a Cartridge for Damage
If the cartridge fails to load or unload properly, perform the following steps:
1. Check that the leader pin is attached and properly seated (see Figure 15 on
2. Inspect the cartridge case, the cartridge door, and the write-protect switch for
3. Inspect the rear of the cartridge (the part that you load first into the tape load
4. Try loading or unloading another tape cartridge.
Notes:
1. If a damaged or mishandled cartridge is the problem, see "Ultrium Media" on
2. If your cartridge does not eject properly, contact your service representative.
46
IBM TotalStorage 3580 Tape Drive Setup, Operator, and Service Guide
http://www.ibm.com/storage/lto) to view the current drive firmware level.
Compare this level with the latest available firmware level by visiting the same
website. For additional information about using the ITDT or LTO-TDX utilities,
see "Updating Drive Firmware" on page 20.
the latest level or to capture drive dumps from a drive which may be
experiencing problems. For additional information about using the ITDT or
LTO-TDX utilities, see "Updating Drive Firmware" on page 20.
page 34) by opening the cartridge door and observing the pin's placement.
damage.
compartment) and ensure that there are no gaps in the seam of the cartridge
case (see 1 in Figure 14 on page 32 and 4 in Figure 16 on page 35). If there
are gaps, the leader pin may be dislodged. Go to "Repositioning or Reattaching
a Leader Pin" on page 34.
v If it fails, contact your service representative for additional problem
determination.
v If it is successful, discard the cartridge that originally failed.
page 23 for proper instructions about handling media. It is possible that your
other cartridges may also be damaged.
(IBM service personnel should go to Appendix E, "Information for Authorized
Service Personnel," on page 89.)
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