Graco Gateway Messages Troubleshooting - Graco 15V963 Instructions Manual

Graco Gateway Messages Troubleshooting

PROBLEM
Device incompatible with file.
Unable to open communication port. The communication port you try to
No reply from terminal.
CompactFlash required for upgrade.
The window is too small to allow edit-
ing.
The device returned an unexpected
reply code.
312785B
CAUSE
The device you are trying to down-
load into doesn't match the database
device.
download with is unavailable:
• Cable not connected.
• Incorrect download communica-
tion port.
• Port already used.
• Target device IP address incor-
rect.
• No USB Drivers.
Cable is not connected.
If the message appears while down-
loading to the device.
The version of Graco Gateway on the
PC is different from the target device
firmware version when attempting a
download via Ethernet.
The current User interface view is too
small to allow editing.
The device you are trying to down-
load to is not supported by this ver-
sion of Graco Gateway.
Troubleshooting
SOLUTION
Create a new database file corre-
sponding to your device (File > New).
Check if the cable is connected cor-
rectly to the PC and the device pro-
gramming ports (USB or PG Port).
Check that Graco Gateway is
directed to the correct communica-
tion port (Link > Options).
Check that the communication port is
not used by another service or soft-
ware especially for serial ports.
If you download via Ethernet, check
the IP address of the target device in
Link > Options.
Check that the USB drivers were
installed successfully. Reinstall
Graco Gateway USB driver under the
PC device manager if necessary.
Make sure the cable is connected or
check above solutions.
Download again with Link > Update
or F9.
Insert a CompactFlash Card in the
target device.
Use another communication port for
download: USB or Serial.
Change the panel view using View >
Panel > Display only.
Update Graco Gateway to the latest
version available (contact your Graco
distributor or Graco Technical Assis-
tance). Choose Repair when upgrad-
ing.
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