Canon imageFORMULA DR-S150 User Manual
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Canon imageFORMULA DR-S150 User Manual

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Summary of Contents for Canon imageFORMULA DR-S150

  • Page 1 User Manual • Please read this manual before operating this scanner. • After you finish reading this manual, store it in a safe place for future reference.
  • Page 2 Canon U.S.A. Inc. at least 20cm or more away from person's body. One Canon Park, Melville, NY 11747, U.S.A. Cet équipement est conforme aux limites d'exposition aux rayonnements énoncées pour un environnement non contrôlé et Tel.
  • Page 3 This model doesn’t provide setting options for power management. This is not an exhaustive list. Only for European Union and EEA (Norway, Iceland and Canon is not responsible for how this scanner is used by an individual. Please note that certain intellectual property is protected by copyright Liechtenstein)
  • Page 4 Trademarks Disclaimers • Canon and the Canon logo are registered trademarks, of Canon Inc. The information in this document is subject to change without notice. in the United States and may also be trademarks or registered trademarks in other countries.

  • Page 5: Introduction

    Introduction Thank you for purchasing the Canon imageFORMULA Document Scanner. Please read the following manuals carefully and familiarize yourself with the functions of the scanner before use to ensure you sufficiently understand the functions and make the most of the scanner’s capabilities.

  • Page 6: Symbols Used In This Manual

    Symbols Used in This Manual The following symbols are used in this manual to explain procedures, restrictions, handling precautions, and instructions that should be observed for safety. WARNING Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly. To use the scanner safely, always pay attention to these warnings.

  • Page 7: Table Of Contents

    Table of Contents Introduction ................. 5 Scanning ............ 42 Symbols Used in This Manual............6 Basic Operations: Various Scanning Operations Using a Computer (CaptureOnTouch)..44 Before Using the Scanner......9 Starting and Exiting CaptureOnTouch........44 System Requirements of Software....... 9 Selecting a scanner...............
  • Page 8 Cleaning the Sensor Glass and the Rollers ......85 Replacing Consumable Parts..........88 Removing the Document Feed Tray ........92 About the Canon imageFORMULA Driver Setting Tool ..92 Troubleshooting ........94 Common Problems and Solutions ......94 Software Troubleshooting .......... 98 Useful Tips..............

  • Page 9: Before Using The Scanner

    CPU: Intel Core 2 Duo 1.66GHz or faster For details, consult your local authorized Canon dealer. Memory: 1 GB or more • Scanning speeds are lower if your computer’s standard USB...

  • Page 10: Turning The Power On

    Turning the Power ON  The power of the scanner can be turned ON and OFF with the power button on the front of the scanner. Make sure that the scanner and computer are connected properly. Press the power button. When the scanner is properly connected to the computer, the (CaptureOnTouch) icon appears on the taskbar as follows.

  • Page 11: Important Safety Instructions

    If you have any questions regarding the power supply, contact your Avoid warm or humid locations, such as in the vicinity of a water local authorized Canon dealer or service representative for further faucet, water heater, or humidifier. Avoid locations where ammonia information.

  • Page 12: Moving The Scanner

    OFF the power, and disconnect the power plug from the power outlet. Then, contact your local authorized Canon dealer or service representative to have the unit serviced. Do not drop the scanner, or subject it to impact or strong shock.

  • Page 13: Disposal

    Do not place objects on top of the scanner. Such objects may tip or About wireless communication fall over, resulting in personal injury. Connect only to a power outlet of the rated voltage and power functions supply frequency (120 V, 60 Hz or 220-240 V, 50/60 Hz depending This device incorporates wireless communication functions.
  • Page 14 2. If radio frequency interference occurs between this device and other stations, immediately relocate the device or stop using it (stop transmitting). After stopping, consult with your retailer or with our sales staff regarding measures to avoid interference (e.g., partitioned installation).
  • Page 15 Regional availability and limitations Eight versions of this product are provided for compliance with the various international wireless laws. The regions of availability for each version are as follows. Please note that each version may be used only in its applicable country/region. For regions not included in the following list, contact customer service.

  • Page 16: Features Of The Scanner

    Features of the Scanner The main features of the scanner are described below. Scanner Features Fast Document Feeding Documents can be scanned at a speed of up to 45 pages per Touch Panel minute (A4 size, 200dpi). The scanner is equipped with a touch panel , which makes intuitive Long Document Mode operations possible.
  • Page 17 Ultrasonic Double Feed Detection Deskew The scanner stops feeding when the ultrasonic sensor detects that If a scanned image is detected to be skewed, the skewed image is two or more document pages are feeding at the same time. straightened. “Detecting a document double feed”...
  • Page 18 Folio Scan Other requirements Documents that are too large to fit in the feeder inlet can be folded Auto Start and scanned on both sides, with the images then combined into a The scanner is equipped with an auto start function, which enables single image.

  • Page 19: Names And Functions Of Parts

    Names and Functions of Parts Front View (With the Document Eject Tray Closed) A OPEN Lever C Document Feed Tray Pull this toward you to open the front unit. Place the document. B Power button D Document Guides Press this to turn on the scanner. When pressed, the power Align the document guides with both edges of the document to indicator is lit.
  • Page 20 Front View (With the Document Eject Tray Open) A Feed Extension Support E Front Unit Open this when placing long paper in the scanner. Open this when cleaning the inside of the scanner or replacing rollers. B Feed Support F Document Eject Tray Pull this out to support loaded documents.
  • Page 21 Back View Touch Panel The content that appears on the touch panel varies depending on the state of the scanner. Refer to “Operating the Settings Menus” (See p. 37) for details and the operations in the various screens. A typical example of a screen is shown below. Home Screen A LAN Connector Connect a network cable that supports RJ-45 (10Base-T/100Base-...
  • Page 22 C Shared Folder Button Use a job on the scanner to scan documents. (See p. 56) D CaptureOnTouch Button Use a job in CaptureOnTouch to scan documents. (See p. 55) E Settings Button Displays the settings menus screen. (See p. 37) Job List Screen A Back Button Return to the previous screen.

  • Page 23: Basic Operation

    Basic Operation Documents The scanner can scan documents ranging in size from business cards to LTR/A4. The document sizes that this scanner can scan are shown below. Align the centers Plain Paper Size Width: 50.8 mm to 216 mm (2" to 8.5") Align the leading edges Length: 54 mm to 356 mm (2.1"...
  • Page 24 • Scanning the following types of documents can cause a paper jam Passport or malfunction. To scan such a document, make a photocopy of the Size: 88 mm x 125 mm (3.464" x 4.921") (ISO standard) document and then scan the photocopy. Insert the passport into the separately sold carrier sheet (passport type) in an opened state.

  • Page 25: How To Place Documents

    How to Place Documents IMPORTANT Scanning multiple documents Pull the document eject tray forward according to the various Standard paper feeding should be used when scanning multiple lengths. documents of a standard size at one time. Standard paper feeding enables multiple documents to be fed while separating each page. Pull out the feed support.
  • Page 26 Set the feed selection lever to Normal mode. Place the document. After placing the document, align the document guides with both edges of the document. IMPORTANT Adjust the document guides to fit the width of the • When placing documents into the feed tray, take care not to cut document to be scanned.

  • Page 27: When Scanning A Document One Page At A Time

    • If double-feeding occurs, turn on [Disable double-feed When scanning a document one page detection] on the scanner’s touch panel. (See p. 41) Or, clear the [Detect by Ultrasonic] check box in the [Error at a time (Bypass mode) Detection] tab on the scanner driver settings screen. (See When scanning a thick document one page at a time or scanning a p.

  • Page 28: Placing Folded Documents

    Placing Folded Documents Place the card horizontally, with the reverse side facing you, and the top of the card facing down. Folio Scan enables you to scan documents that are larger than LTR/ A4 and therefore do not fit in the feeder. To use the function, fold the document in half lengthwise and place it into the feeder.
  • Page 29 Set the feed selection lever to Bypass mode. Place the document with the folded edge facing right and the top edge facing downward. IMPORTANT Fold the document in half. Adjust the document guides to fit the width of the document. Crease the document firmly down its center to fold the document Otherwise, the image may scan as skewed or shifted.

  • Page 30: Scanning With Carrier Sheets

    Scanning with Carrier Sheets Click the [OK] button to close the settings screen. To prevent damage to a document while scanning it, insert it into an Set the Feed Selection Lever to Bypass Mode. optional carrier sheet before loading it in the scanner. Open the scanner driver’s Detail Settings screen.

  • Page 31: Loading Passports

    • As a rough guide, replace the carrier sheet after 1,000 scanning Load the document with the sealed end of the carrier operations with a single 80g/m (22 lb bond) sheet inserted. sheet as the leading edge. Carrier sheet is a consumable item. Replace it with a new one when necessary, if there is visible damage or smudging.
  • Page 32 Click the [OK] button to close the settings screen. Open the page of the passport that you want to scan. Insert the passport into the carrier sheet so that the thicker side is positioned as close as possible to the Set the Feed Selection Lever to Bypass Mode.

  • Page 33: Setting The Long Document Mode

    • When scanning long documents, make sure to set the feed IMPORTANT selection lever to Bypass mode, and scan the documents one at a • Depending on the condition of the carrier sheet or passport, the time. image may not be scanned completely or the scanner's image •...

  • Page 34: Detecting A Document Double Feed

    IMPORTANT When scanning documents with [Long Document Mode (3000 mm)] selected on the [Long Document Mode] tab, the image may not be scanned completely if 400 dpi or 600 dpi is selected, or if [Color] is selected for [Color mode] and [Duplex] is selected for [Scanning Side].
  • Page 35 What to do when a double feed is Select either the [Detect by Length] or the [Detect by detected Ultrasonic] check box (or both). When not using the double feed detection ignore function If a document double feed is detected during scanning, document feeding stops when the double fed documents are ejected.
  • Page 36 Buttons of [Rapid Recovery System] Description Screen Saves the preview image as a scanned [SAVE & CONTINUE] image and scans the rest of the document. Discards the preview image and stops [STOP] scanning. Discards the preview image and [DISCARD & continues scanning.

  • Page 37: Operating The Settings Menus

    Operating the Settings Menus About the Settings Menus The setting menus are functions that allows users to change some of First Second Third Fourth Fifth the scanner's functions. hierarchy hierarchy hierarchy hierarchy hierarchy Total Procedure to operate the settings Scanning Count menu Roller...
  • Page 38 First Second Third Fourth Fifth hierarchy hierarchy hierarchy hierarchy hierarchy Detect Scan Double Setting Feed Tap the various items to confirm and change settings. Hint When the buttons appear on a screen, you can tap them to scroll that screen.

  • Page 39: Functions In The Settings Menus

    Functions in the Settings Menus The settings menus have the following functions. Maintenance Device Settings Select the following menu to do maintenance on the scanner. Total Scanning Count Select the following menu items to configure scanner operation. Shows the total number of scanned images recorded by the scanner. Brightness Tap the [-] and [+] buttons or the slider bar to adjust the brightness.

  • Page 40: Connect Settings

    • Security Key Network Settings "Scanner Name" shows what is set in the Web menu. (See p. 78) Connect Settings Select the following menu to set the network information. IP Address Setting The IP address can be set manually or automatically. Set the following menu to do settings related to how the scanner and Automatic: Enables DHCP and acquires an IP address automatically.

  • Page 41: Scan Setting

    Wi-Fi Setting Scan Setting Select the following menu to do Wi-Fi settings. Select the following menu items to configure scan-related settings. Hint Detect Double Feed Doing the Wi-Fi settings allows the connection mode to switch to Wi- Fi mode automatically. Enable/disable Double Feed Detection.

  • Page 42: Scanning

    Scanning With this device, you can scan documents by operating the touch Assigning a shortcut to a Job No. and scanning from the panel or an application on a smart device, as well as applications on scanner touch panel a computer. If you assign a registered shortcut to a Job No., you can recall the job and scan the document from the scanner touch panel.
  • Page 43 For computers Registering a job in the scanner and scanning from the scanner touch panel If you copy the registered job to the scanner, the job can be recalled from the scanner touch panel. Once the job is registered, you can scan documents without using a computer or a smart device.

  • Page 44: Basic Operations: Various Scanning Operations Using A Computer (Captureontouch)

    Basic Operations: Various Scanning Operations Using a Computer (CaptureOnTouch) Restarting CaptureOnTouch Starting and Exiting CaptureOnTouch To use CaptureOnTouch after it has been made not resident in the system, use one of the following procedures to restart it. By default, CaptureOnTouch becomes resident in the CaptureOnTouch will start and become resident in the system again.

  • Page 45: Selecting A Scanner

    Selecting a scanner Screen Descriptions The following is an explanation of how to select a scanner using There are two areas in the CaptureOnTouch main screen, [Scanning CaptureOnTouch. Shortcut] and [Standard Scanning]. Use the [>] [<] at the top right of the main window to move between Click the (CaptureOnTouch Icon) on the taskbar.

  • Page 46: Standard Scanning

    Standard Scanning Click the output panel for the scan image application from [2 Select output]. Operations; The selected [Output] panel will be displayed in orange. Selecting the Select document panel -> Selecting the Select output panel -> Start scanning Place the document in the scanner. Click the select document panel for the document to be scanned from [1 Select document].
  • Page 47 Hint Click the [SCAN] button. If scanning continuously, set the next document, and click the [Scan more pages] button to start the document scan. The document is scanned. While scanning is in progress, the number of pages scanned is displayed in addition to the scanner settings. When the scan is finished, the [Scanned image preview screen] opens.

  • Page 48: Scanning Shortcut

    Scanning Shortcut To check the scanned image, click the [Finish] button. Operations; Save [Scanning Shortcut] -> Scan the document -> Output the scanned images By adding scanning shortcuts that combine frequently-used document selections and outputs, you can scan just by clicking the Scanning Shortcut panel.
  • Page 49 Registering and editing scanning The Edit Scanning Shortcut Panel dialog box appears shortcuts when you click the Edit button. Multiple scanning shortcuts can be allocated to CaptureOnTouch. Either click the [New shortcut] button in [Scanning shortcut], or select the document scan and output in [Standard Scanning], and click the [Save to Shortcut] button.
  • Page 50 Click the [Batch separation] tab to set the batch Click the [Output] tab to set the outputs. separation.
  • Page 51 Click the [Index] tab to set the index file. Click the [Option] tab to set the options. [Edit after scanning] Check it on to enable modifying the scanned images in Scan Editing screen. When unchecked, the Edit window is not displayed in Scan Editing screen.
  • Page 52 [Job assignment] Click the [General] tab to make other settings. You can assign a scanning shortcut as a job. When a scanning shortcut is assigned as a job, an icon for the assigned job No. will be displayed in the scanning shortcuts panel. [Order of output] You can add or delete the output, and also change the order of output.
  • Page 53 Selecting and scanning shortcuts Hint If scanning continuously, set the next document, and click the [Scan Place the document in the scanner. more pages] button to start the document scan. “Basic Operation” (See p. 23) If [Enable additional scan] is disabled in the scanning shortcut settings, the [Scan more pages] button will not be displayed.
  • Page 54 Hint To check the scanned image, click the [Finish] button. If you click [Open storage folder], the folder in which the saved scanned images were saved opens. Depending on the output settings, the [Open storage folder] link may not be displayed. Hint If [Edit after scanning] is disabled in the scanning shortcut settings, the edit window will not be displayed.

  • Page 55: Scanning From The Scanner Touch Panel

    When connected via a network Scanning from the Scanner Touch Panel (CaptureOnTouch) on the touch panel home screen. If you set frequently-used scans to the scanning shortcuts and assign them as jobs, you can select and run shortcut scans by operating the The PC List screen is displayed.

  • Page 56: Advanced Operations: Scanning A Document And Saving It In A Shared Folder Without Using A Computer (Captureontouch Job Tool)

    Advanced Operations: Scanning a Document and Saving it in a Shared Folder without Using a Computer (CaptureOnTouch Job Tool) Android devices Preparation Before Scanning Install CaptureOnTouch Job Tool on a smart device or a computer, Tap [Settings]. and then connect the scanner and computer/smart device to the The [Settings] screen appears.
  • Page 57 IMPORTANT Start the CaptureOnTouch Job Tool. The maximum number of jobs that can be copied is 99. The [Scan from app job] screen appears. Hint (Shared Folder) on the scanner touch panel home When using a smart device, you can change the screen screen.
  • Page 58 To delete jobs registered in To delete jobs registered in CaptureOnTouch Job Tool (when using a CaptureOnTouch Job Tool (when using a smart device) computer) Deleting selected jobs Press and hold the icon of a job you want to delete. appears to indicate it is ready to be deleted.
  • Page 59 To Delete Jobs Copied to the Scanner Enter the administrator password. Jobs copied to the scanner can be deleted. Enter the same password as for the Web menu. For details, “Displaying the Scanner’s Web Menu” on p. Delete the job(s) from the CaptureOnTouch Job Tool. For details, see “To delete jobs registered in CaptureOnTouch Tap/click [OK].

  • Page 60: Setting The Scanner Driver

    Setting the Scanner Driver When you load the driver for the first time, the selected scanner and a Configure basic scanning conditions such as the mode, page size, dialog for selecting the default paper size are displayed. resolution, and scanning side. Click [Setting] button of [Page Size], to set the scan area and the Hint custom paper size registration and long mode.
  • Page 61 [Brightness] tab [Image control] tab Adjust the brightness and contrast of scanned images. Set the image control method for the scanned image. In addition, you can also click [Gamma] and set the gamma correction [Feeding] tab value for scanned images. [Image processing] tab Specify scanner operations related to document feeding.
  • Page 62 [Error Detection] tab User’s Guide Set the items to be detected as errors during the scan. Informs you about the settings changed automatically by the driver. In addition, displays the image for which settings were currently made, [Others] tab in the illustrations. Configure special scan method and image processing settings.

  • Page 63: Setting Basic Scanning Conditions

    Page Size Setting Basic Scanning Conditions Select the page size that matches the document to be scanned. This section provides an overview of the basic setting items that are the minimum requirements when configuring the scanner settings. Confirming Basic Conditions for Scanning When you scan a document, make sure you confirm the [Color mode], [Page Size], [Dots per inch], and [Scanning Side] basic conditions in...
  • Page 64 Scanning Documents of Unregistered Page Sizes You can register an unregistered paper of non-standard size with a name, as a custom paper size. Click the [Setting] button of [Page Size] in the [Basic] tab, to display the [Page Size Settings] dialog box. Register the paper of non-standard size in the [Custom Page Size] tab.
  • Page 65 If [Skip Blank Page] is selected, the [Setting] button is enabled, and you can adjust the level for judging whether pages are blank. When you want to enhance contours in images Adjust the edge emphasis setting on the [Image control] tab. Hint Moire reduction is enabled when the resolution is 300 dpi or less, and [High Quality Moire Reduction] is displayed when the resolution is...
  • Page 66 When you want to reduce the color unevenness When you want to make lines and text in scanned images thicker or thinner Check the check box of [Color unevenness reduction] on the [Image control] tab to reduce the color unevenness. Drag the [Character Emphasis] slider in the [Image processing] tab to make lines and text in the scanned images thicker or thinner.
  • Page 67 When you want to enhance text that is difficult to read When you want to detect multiple pages fed at the same because of factors such as the background of the time scanned document Select the [Double Feed Detection] check box on the [Error Detection] tab.
  • Page 68 When you want to rotate the images of a document placed When you want to use batch separation for scanning horizontally to correct the orientation When you want to divide and scan a document, you can separate a batch at the timing with which each next document is placed and Specify the rotation angle in [Document Orientation] on the [Others] scanned.
  • Page 69 When you want to use multistream settings for scanning Hint Multi-stream allows you to output multiple different scanned images The following shows the setting conditions that can be set in the with a single scan operation, and output scanned images with different multistream settings.
  • Page 70 When you want to remove dots and notches that appear When you want to save a scanner driver setting in documents When you finish configuring a setting, click the [Save] button of [User Preference] to save the setting. You can remove dots and notches protruding from object outlines that appear in documents from scanned images.
  • Page 71 Function Restrictions Depending on Color Mode Setting Some of the setting items in each of the driver tabs are disabled as follows depending on the setting for [Color Mode] on the [Basic] tab. [Brightness] tab [Others] Tab Setting value Contrast Setting value Prescan Detect Automatically...
  • Page 72 [Image control] tab Background Prevent Bleed Through / Setting value Edge emphasis Erase Dot Erase Notch smoothing Remove Background Detect Automatically Active Threshold Black and White Error Diffusion Advanced Text Enhancement Advanced Text Enhancement II Grayscale Color (O: Available for setting, X: Not available for setting) Not available for setting if all of the following conditions in the [Auto Image Type Detection Settings] dialog box are met.

  • Page 73: More Advanced Scanning Methods (Batch Separation)

    More Advanced Scanning Methods (Batch Separation) Batch Separation (Insert blank page) Batch Separation Using Patch Code Sheets Recognizes blank pages as batch separators and performs batch separation (automatic file separation) when documents containing DR-S150 supports batch separation (automatic file separation) blank pages are scanned.
  • Page 74 In Windows 8.1, it is registered at the following location. Print patchcode with a printer. Click [Start] – [Canon DR-S100 Series] and then select [Patchcode] from the menu. Patchcodes can be printed in A4 and letter (LTR) sizes. Open the application and print a patchcode that is the same size as the document to be scanned.
  • Page 75 Place the documents in the scanner after inserting the patchcode sheet in front of the page that separates the files. Insert the patchcode sheets at the beginning of documents to change file separation. In an application, specify a patchcode as a type of batch separation.

  • Page 76: Web Menu

    • In examples in the following instructions use Internet Explorer 11 and Windows 10. Displays vary depending on the Web browser. Displaying the Scanner’s Web Menu Open the Canon imageFORMULA Driver Setting Tool’s Settings screen. (See p. 92) Select a display language for the Web page in the Click the [Network monitor] tab.

  • Page 77: Web Menu Pages

    Click [Login]. The [Device information] screen appears. Web Menu Pages When you click the items on the left menu, the following pages are displayed. Scanner Name Setting: Displays the scanner name. Network Setting: Configures the network settings. Device Configuration: Configures the mDNS and SNMP settings. Password Setting: Configures the administrator password used to log into the Web menu.

  • Page 78: Web Menu Settings

    Web Menu Settings This section describes the setting items on each of the Web menu pages. Scanner Name Setting If you click [Scanner Name Setting] on the left menu, the page below is displayed. Item Description Default Value Enable ([ON]) / disable ([OFF]) the DHCP protocol.

  • Page 79: Device Configuration

    Item Description Default Value Set the subnet mask of the scanner. If DHCP is enabled, it provides the subnet mask. The value must be four decimal numbers separated by dots and Subnet Mask None expressed in the [xxx.xxx.xxx.xxx] format. When set to [0.0.0.0], a subnet mask appropriate for the IP address is automatically used.
  • Page 80 Item Description Default Value Item Description Default Value Sets the SNMP authentication trap Enable/disable multicast DNS. function to enabled/disabled. By This setting allows scanning setting this to [ON], if an SNMP applications to search for and Security - request is received from a automatically connect to the Auth trap community that is not registered in...
  • Page 81 Item Description Item Description Default Value Register a new community. Click to open a Set a community name within 32 dialog box for editing the various settings for a characters. community. You can use single-byte letters, Up to three communities can be registered. Community numbers, hyphens, and underbars.
  • Page 82 User Setting In the SNMP settings screen, enable the SNMP v3 support function and click [User Setting] to open the page shown in the following diagram. Item Description Default Value Set a user name within 32 characters. You can use single-byte letters, Item Description numbers, hyphens, and underbars.

  • Page 83: Password Setting

    Item Description Default Value Item Description Default Value Set an encrypted password using 8 Set the administrator password (up to 16 characters. You can use to 32 characters) for the scanner. single-byte letters, numbers, This password is used for None Encryption Password hyphens, and underbars.
  • Page 84 Item Description Update the scanner’s firmware. Click [Version Version up up], and specify the firmware file in the screen that appears. You can load and change the server certificate used to access the Web menu with “https://”. Click the [Import] button, and the [Import Import certificate certificate] dialog appears.

  • Page 85: Maintenance

    Maintenance Daily Maintenance Clean the scanner on a regular basis, as described below, to maintain Cleaning the Inside of the Scanner peak scanning quality. Dust or paper particles inside the scanner may cause lines or CAUTION smudges to appear on scanned images. Use compressed air to •...
  • Page 86 • Scratches on the sensor glass may cause marks on the images, as well as feeding errors. If there are scratches on the sensor glass, contact your local authorized Canon dealer or service representative. • Take care to ensure the anti-static brush in the front unit does not become deformed.
  • Page 87 Remove the retard roller and feed roller. (See p. 89, p. 90) Close the front unit by gently pushing it up on both sides until it clicks into place. Make sure that the front unit is IMPORTANT completely closed by pushing until you hear a click. Remove the retard roller and feed roller from the scanner to clean them, and be sure to reattach them to the scanner when cleaning is finished.

  • Page 88: Replacing Consumable Parts

    Hint Replacing Consumable Parts Even before it becomes time to replace the rollers, scanned images The two rollers (feed roller and retard roller) installed in the scanner may become stretched in the vertical direction due to wear of the are consumable parts. The feed roller and retard roller wear with rollers.
  • Page 89 Replacing the Feed Roller Hint The location of each of the consumable parts is shown below. Open the roller cover. Feed Roller Remove the feed roller. Retard roller (inside the front unit) When closing the front unit, make sure that it is completely closed by gently pressing the left and right until you hear a click.
  • Page 90 Close the roller cover. Install the new retard roller by inserting the right side first. Replacing the Retard Roller Open the roller cover. Push the left side of the retard roller to secure it to the scanner. Pull the left lever that secures the retard roller to the scanner, and remove the roller.
  • Page 91 The value in [Roller Feed Count] is reset. Tap [Maintenance] and then [Roller Feed Count], in that Tap the (Back) button to return to the original screen. order. Hint A counter reset is done from the Canon imageFORMULA Driver Setting Tool. (See p. 92)

  • Page 92: Removing The Document Feed Tray

    “Web Menu” (See p. 76) IMPORTANT A USB connection is required to make this setting with the Canon imageFORMULA Driver Setting Tool. When connected via wired LAN or Wi-Fi, making this setting with the Canon imageFORMULA Driver Setting Tool is ineffective.
  • Page 93 Start-up of the Canon imageFORMULA Driver Setting Tool Click the Start button, then click [Canon DR-S100 Series] - [Canon imageFORMULA Driver Setting Tool] in that order. Canon imageFORMULA Driver Setting Tool will start. Hint In Windows 8.1, it is registered at the following location.

  • Page 94: Troubleshooting

    If you have a problem that is not solved by the following, contact your (1) Confirm that the IP address is configured properly. local authorized Canon dealer. (2) If a DHCP server does not exist on the network, you need to use a static IP address. Do the settings Problem 1 The scanner will not turn on.
  • Page 95 When connecting via Wi-Fi: Problem 6 Automatic connection to the network is not (1) Confirm that the access point is operating correctly. possible. (2) Turn both this scanner and the access point off and Solutions If your network environment supports DHCP, consult back on, and attempt the Wi-Fi connection again.
  • Page 96 If the problem cannot CaptureOnTouch. be solved by cleaning, the internal glass may be File type Processing for multiple pages scratched. Contact your local authorized Canon dealer. Scanned images are always saved one BMP, JPEG Problem 11 Pages are missing. page per file.
  • Page 97 Problem 15 Memory becomes insufficient and scanning stops. Problem 17 Passport cannot be scanned as intended Solutions If you configure scanning conditions that use a large Solutions Depending on the condition of the carrier sheet or amount of the computer’s memory, scanning may stop passport, the image may not be scanned completely or because of insufficient memory.

  • Page 98: Software Troubleshooting

    Software Troubleshooting This section describes troubleshooting problems and solutions for operating the supplied software (CaptureOnTouch). If scanning is too slow (1) Close other running programs, if any. (2) Scanning can be slowed down by memory shortage caused by memory-resident applications such as anti-virus programs. Close such memory-resident programs if necessary to free up memory space.

  • Page 99: Useful Tips

    Useful Tips Here are some useful tips for scanning documents. Setting Description Where are scanned images saved? Can the save destination be Any specified text string to be included in the file changed? File name name. Images are saved to the following locations, according to program settings.
  • Page 100 How do I print scanned data? • For both Standard Scanning and Scanning Shortcut, select [Print] in the [Select output] panel. • To use this function, you need to install a plug-in. • The plug-in can be installed by selecting its checkbox when installing CaptureOnTouch.

  • Page 101: Clearing A Paper Jam

    Clearing a Paper Jam When paper jams are detected during scanning, the following error Remove any documents that have been left in the feed codes are displayed in the touch panel and scanning is interrupted. Tray. When a paper jam or double feed occurs during scanning, use the following procedures to clear them.
  • Page 102 Pull the OPEN lever and pull open the front unit toward Remove the jammed document. you. IMPORTANT Make sure to pull the document out carefully, without applying too Hint much force. If the jammed paper tears while you are pulling it out, The following message appears on the touch panel when the make sure to remove any remaining pieces from inside the front unit is open.
  • Page 103 Close the front unit by gently pushing it up on both sides until it clicks into place. Make sure that the front unit is completely closed by pushing until you hear a click. After removing the jammed paper, check to see if the last page was scanned correctly, and then continue scanning.

  • Page 104: Error Message

    Error Message If one of the following messages appears on the touch panel, then an error has occurred on the scanner. Handle the error according to the countermeasure procedure. Error messages Symptom Countermeasure Scanner cover is open. Front unit is open. Close the front unit.

  • Page 105: Uninstalling The Software

    Uninstalling the Software Some scanner malfunctions can be resolved by reinstalling the software. Before reinstalling the software, make sure to completely uninstall any previous installation first. Uninstalling the ISIS/TWAIN Driver From the program list, select the application to be removed and click [Uninstall]. The following procedure uses the ISIS/TWAIN driver as an example.

  • Page 106: Appendix

    Appendix Specifications Main Unit Light source Scanning Side Simplex/duplex Type Desktop sheetfed scanner Scanning modes Black and White, Error Diffusion, Grayscale, Scanning Document Size Advanced Text Enhancement, Advanced Text Plain Paper Enhancement II, Active Threshold, Color Size: Width: 50.8mm to 216 mm (2" to 8.5") Scanning resolution (Primary Scan Lines x Secondary Scan Lines) Length: 54 mm to 356 mm (2.1"...

  • Page 107: Replacement Parts

    When CaptureOnTouch is set not to be resident in memory, on p. CaptureOnTouch cannot be restarted by pressing the start button on • Contact your local authorized Canon dealer or service Flatbed Scanner Unit after you end CaptureOnTouch. representative for detailed information about the replacement parts.

  • Page 108: Dimensions

    Dimensions 242 mm (9.5") 291 mm (11.5") 378 mm (14.9") 600 mm (23.7")

  • Page 109: Index

    Index Batch separation ..............68 Paper jam ................. 101 Bypass mode ................27 Passports ................31 Power supply ................10 CaptureOnTouch Restarting ................44 Retard roller ................. 88 Scanning Shortcut ............... 48 Roller ..................86 Standard Scanning .............. 46 Cleaning ................85 Starting ................
  • Page 112 CANON ELECTRONICS INC. 3-5-10 SHIBAKOEN, MINATO-KU, TOKYO 105-0011, JAPAN CANON U.S.A. INC. ONE CANON PARK, MELVILLE, NY 11747, U.S.A. CANON CANADA INC. 8000 Mississauga Road Brampton, Ontario L6Y 5Z7, CANADA CANON EUROPA N.V. BOVENKERKERWEG 59, 1185 XB AMSTELVEEN, THE NETHERLANDS CANON AUSTRALIA PTY.

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