Canon imageFORMULA DR-G1100 Series Service Manual
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THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE imageFORMULA DR-
1130/1100 Series. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY
VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE
ANY PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING
February 2013
o
Service Guide Released
April 2013
o
Warranty Revised
imageFORMULA DR-G1130/DR-G1100 Series Service Guide
Rev. 1
imageFORMULA DR-G1130/DR-G1100 Series Service Guide
IMPORTANT
OTHER PRINTED MATTER.
OF CONFIDENTIAL INFORMATION.
REVISIONS.
Service Guide History
April 2013
Page i
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Table of Contents
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Summary of Contents for Canon imageFORMULA DR-G1100 Series
- Page 1 imageFORMULA DR-G1130/DR-G1100 Series Service Guide IMPORTANT THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE imageFORMULA DR- 1130/1100 Series. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION.
- Page 2 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
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Page 3: Table Of Contents
V. Suggested End-User Service Offerings --------------------------------------------------------------- 12 A. Warranty Support ----------------------------------------------------------------------------------------------------- 12 imageFORMULA DR-Scanner Limited Warranty ------------------------------------------------------------ 12 B. Canon Information Technology Systems Technical Support to the End-User ------------------- 12 C. On-Site Service -------------------------------------------------------------------------------------------------------- 12 VI. Post Warranty Support ------------------------------------------------------------------------------------- 13 A. - Page 4 DR-G1130/DR-G1100 Series Service Guide D. Internet Support ------------------------------------------------------------------------------------------------------- 19 Canon USA e-Support Center Website ------------------------------------------------------------------------ 19 Canon USA ISG Central Website -------------------------------------------------------------------------------- 20 VIII. Limited Warranty Support ----------------------------------------------------------------------------- 21 A. Warranty Parts For Repair ----------------------------------------------------------------------------------------- 21 B. e-Tag ---------------------------------------------------------------------------------------------------------------------- 23 C.
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Page 5: Product Overview, Design Features, Optional Accessories, Configuration, And Box Contents
(dots per inch) of output resolution, these scanners capture details in both color and monochrome. The imageFORMULA DR-G1130/DR-G1100 Series inherits much of their advanced technology found on Canon’s imageFORMULA DR-9050C and the imageFORMULA DR-7550C including reliable feeding, flexible image processing options, and fast scanning speeds. -
Page 6: Design Features
(LTR-Landscape) Simplex ppm Duplex ipm Simplex ppm Duplex ipm As an Energy Star Partner, Canon U.S.A., Inc. (“Canon USA”) has determined that the imageFORMULA DR-G1130/DR-G1100 Series meets ENERGY STAR guidelines for energy. B. Design Features Design features are as follows: •... -
Page 7: Optional Accessories
DR-G1130/DR-G1100 Series Service Guide C. Optional Accessories 1. imageFORMULA Flatbed Scanner Unit 101/201 The Canon imageFORMULA Flatbed Scanner Unit 101 and Flatbed Scanner Unit 201 are optional universal flatbed scanners that can connect to the Canon imageFORMULA DR-G1130/DR-G1100 Series scanner. -
Page 8: Box Contents
Barcode Module 1922B001AA Patchcode Decoder 8262B003AA eCarePAK Option Refer to Canon eCarePAK Page 16 E. Box Contents Note: Box contents shown are for reference purposes only and are subject to change without notice. imageFORMULA DR-G1130/DR-G1100 Box Contents (Table 4) •... -
Page 9: Service Authorization
Technical Support Center (TSC). Self-Service Support (software downloads, knowledgebase, support forums, technical publications) will continue to be available through the Canon U.S.A. e-Support website (http://www.support.cusa.canon.com) for all technicians (refer to the Technical Support section for entitlement details). -
Page 10: Course Format
DR-G1130/DR-G1100 Series Service Guide F. Course Format The imageFORMULA DR-G1130/DR-G1100 Series eLearning Course is located eLearning center Canon e-Support website: http://www.support.cusa.canon.com. Approximately 60 minutes are required to complete this course and its final exam. G. Course Highlights • Accessible web-based training •... -
Page 11: Servicing Notes
imageFORMULA DR-G1130/DR-G1100 Series Service Guide IV. Servicing Notes A. Estimated Installation Time (End-User) Estimated installation time shown is based on an out-of-box main unit installation and can be completed by a Service Technician. Installation time shown is the estimated time required for installation starting from an unpacked condition. It is calculated based on man-hours and is provided for reference purposes only. -
Page 12: System Requirements
imageFORMULA DR-G1130/DR-G1100 Series Service Guide C. System Requirements The minimum requirements for installation of an imageFORMULA DR-G1130/DR- G1100 Series Scanner are as follows: • PC with the following minimum specifications: CPU: Core i3 2.13GHz or higher Memory: 4GB or more Hard Disk: 3 GB or more available space CD-ROM drive Hi-Speed USB 2.0 interface... -
Page 13: Periodic Maintenance
imageFORMULA DR-G1130/DR-G1100 Series Service Guide E. Periodic Maintenance Some parts of the machine must be checked and/or replaced on a periodic basis by the service technician and/or the end-user to ensure a specific level of machine performance. These parts are likely to affect the performance once they fail even in the absence of external change or damage. -
Page 14: Special Tools
imageFORMULA DR-G1130/DR-G1100 Series Service Guide F. Special Tools In addition to the standard tools used to service these devices, the following special tools should also be carried in each group of five (5) service technicians when servicing an imageFORMULA DR-G1130/DR-G1100 Series machine. Special Tools List (Table 8) Description Part Number... -
Page 15: Recommended Replacement Parts
imageFORMULA DR-G1130/DR-G1100 Series Service Guide H. Recommended Replacement Parts The Recommended Replacement Parts in the following table are suggested to be kept in stock by the Dealer, for replacement purposes, in the event of a hardware failure. Note: All recommended replacement parts shown in the below table are for reference purposes only and are subject to change without notice. -
Page 16: Suggested End-User Service Offerings
A. Warranty Support 1. imageFORMULA DR-Scanner Limited Warranty The imageFORMULA DR-Scanner Limited Warranty period is effective for 90-days after delivery by Canon or its Authorized Servicer to the end-user. Refer to the Warranty terms and conditions in the Appendix of this Service Guide for complete details for warranty coverage. -
Page 17: Post Warranty Support
A. Dealers or Authorized Servicer Offerings The Authorized Servicer program enables Canon distribution product resellers to become authorized to service the Canon products they resell. Refer to the Authorized Servicer Program Guide (found in the Download Center of the Support Center... -
Page 18: Authorized Service Provider Customer Registration System
imageFORMULA DR-G1130/DR-G1100 Series Service Guide B. Authorized Service Provider Customer Registration System The Authorized Service Provider Customer Registration (ASCR) system is the venue used to link the Customer’s product serial number to the Authorized Servicer. If a customer contacts CITS, and on-site service is required, the Authorized Servicer who is registered to that customer’s product will be dispatched. - Page 19 imageFORMULA DR-G1130/DR-G1100 Series Service Guide a) Dispatch by CITS This is available to ASCR registered Customers where the Warranty Marketing Program option has not been selected. Help desk support will be managed by CITS with dispatch to the Service Provider of record. To obtain reimbursement for service delivered during the end-user warranty, you must be dispatched by CITS.
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Page 20: E-Tag
25). To acquire access to the On-Line Warranty Credit feature, please contact your ISG Central Dealer Administrator or your Canon Regional office for assistance. To check your on-line warranty credits, log onto the ISG Central website at http://www.isgcentral.cusa.canon.com. Go to the Canon Network Access (CNA) website Warranty Credit Inquiry Screen to view e-Tag warranty credit information. -
Page 21: Product Technical Support Offerings
VII. Product Technical Support Offerings A. Authorized Service Providers Service is provided through a Canon authorized service provider or through a third party service company managed by CITS (Canon Information Technology Services). Canon authorized service providers are expected to service the equipment they sell. -
Page 22: Call Escalation Procedure
DR-G1130/DR-G1100 Series Service Guide 2. Call Escalation Procedure Canon USA provides a time sensitive call escalation process for all imageFORMULA DR-G1130/G1100 Series Dealers and Authorized Servicers. The Technical Support Center is the single point of entry for this process. Once a call is placed to the Technical Support Center and information is logged into the call management system, a case number will be assigned to the call. -
Page 23: Internet Support
• Track and Modify logged Cases • Review all open Cases In order to access e-Support, you must first register for a Support ID. To register for a Support ID, go on-line to the Canon USA Systems and Technical Support Division’s... -
Page 24: Canon Usa Isg Central Website
DR-G1130/DR-G1100 Series Service Guide 2. Canon USA ISG Central Website Complete versions of the Service Guides are available on the Canon USA ISG Central website (http://isgcentral.cusa.canon.com/). Access is limited to the Authorized Servicing Dealers Management staff; please contact your Regional Dealer Administrator to request access to the System and Technical Support Section of ISG Central. -
Page 25: Limited Warranty Support
Each circuit board is live tested and updated to the latest version prior to returning it to your dealership. Parts specified on the Canon USA Repairable Parts List must be shipped prepaid directly to one of the following Authorized Parts Repair Facilities. - Page 26 Warranty Parts that are not on the Repairable Parts List All original defective, which are not specified on the Repairable Parts List, must be submitted to Canon Virginia, Inc. with a completed e-Tag limited warranty claim form and a handwritten or computer generated copy of the machine service history.
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Page 27: E-Tag
Warranty Control Section for warranty compensation. The e-Tag limited warranty claim form can be found in the warranty section of the e-Support Center website at http://www.support.cusa.canon.com. Figure 8 (e-Support: e-Tag) imageFORMULA DR-G1130/DR-G1100 Series Service Guide... - Page 28 • Reason For Removal • Work Performed (Highlight Current Service Call) Canon Authorized Dealers After authorization, part and labor credits are posted on the CNA website on the following business . Canon Authorized Servicers After authorization, parts and labor reimbursements are deposited into your direct account within 30 days;...
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Page 29: On-Line Limited Warranty Credit Inquiry
DR-G1130/DR-G1100 Series Service Guide C. On-Line Limited Warranty Credit Inquiry The On-Line Limited Warranty Credit Inquiry allows your dealership to check, download, and print details of e-Tag credits on the Canon Network Access (CNA) website. e-Tag Inquiry To view on-line e-Tag limited warranty claim credits, log onto the ISG Central website at http://www.isgcentral.cusa.canon.com... - Page 30 imageFORMULA DR-G1130/DR-G1100 Series Service Guide On the CNA website select Warranty Credit Inquiry then select e-Tag Warranty Claims Reimbursement to perform an e-Tag Warranty claims search as shown in the following screen shots. Figure 11 (CNA: Warranty Credit Inquiry) Figure 12 (CNA: e-Tag Warranty Claims Search) To check the status of e-Tag Limited Warranty Claims already submitted: Go to the e-Tag Warranty Claim Console as shown on the screen shot in Figure 9 (e-Support: e-Tag Warranty Claim Console).
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Page 31: Appendix
Trays closed: 480 x 535 x 315 mm (18.9 x 21.1 x 12.4 in.) Weight Approx. 22.8 kg (50.3 lb.) Bundled Software (Table 12) Bundled Software • ISIS/TWAIN driver • Canon CapturePerfect 3.1 Bundled Software • Job Tool • Kofax VRS imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013 Page 27 Rev. -
Page 32: Warranty
CANON imageFORMULA DR SCANNER 90-Day LIMITED WARRANTY The limited warranty set forth below is given by Canon U.S.A., Inc. and Canon Canada, Inc. ("Canon") with respect to your Canon imageFORMULA DR Scanner Product packaged with this limited warranty (the "Product"). Canon warrants the Product and Canon-brand accessories designed for use with the Product to be free from defects in workmanship and material under normal use and service for a period of 90 days after delivery to the original purchaser (“Purchaser”) by... -
Page 33: Carepak Terms And Conditions
“Product”). You must have registered with CarePAK while your covered product is within the term of the CUSA Limited Warranty for the Product. Canon reserves the right to verify the information you provide to CUSA in connection with your registration for the CarePAK. - Page 34 CarePAK if you have made no service claims. To cancel, send a written notice of cancellation, which includes your name, address, daytime phone number, your CarePAK Label, with a copy of your original CarePAK Certificate of Registration to Canon at: Canon CarePAK Extended Service Plan, 4 Jenner, Suite 150, Irvine, California, 92618-3809.
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Page 35: List Of Tables
imageFORMULA DR-G1130/DR-G1100 Series Service Guide D. List of Tables imageFORMULA DR-G1130 Approximate Scanning Speeds (Table 1) ........1 imageFORMULA DR-G1100 Approximate Scanning Speeds (Table 2) ........2 imageFORMULA DR-G1130/DR-G1100 Series Configuration (Table 3) ........3 imageFORMULA DR-G1130/DR-G1100 Box Contents (Table 4) ..........4 Estimated Installation Time (Table 5) ..................