Canon imageFORMULA DR-S350NW User Manual
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Canon imageFORMULA DR-S350NW User Manual

Canon imageFORMULA DR-S350NW User Manual

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Summary of Contents for Canon imageFORMULA DR-S350NW

  • Page 1 User Manual • Please read this manual before operating this scanner. • After you finish reading this manual, store it in a safe place for future reference.

  • Page 2: Table Of Contents

    Table of Contents Introduction ................. 5 Scanning with CaptureOnTouch......... 43 Symbols Used in This Manual............6 Starting and Exiting CaptureOnTouch........43 Select Scanner ..............44 Before Using the Scanner......7 Screen Descriptions .............. 45 System Requirements of Software....... 7 Standard Scanning..............46 Important Safety Instructions ........
  • Page 3 Searching for the Scanner via the Network Removing the Document Feed Tray ........145 (Enabling mDNS) ..............101 About the Canon imageFORMULA Driver Setting Tool ..146 Performing Management Using SNMP (Web Menu Only).. 102 Troubleshooting ........147 Setting Wi-Fi (Settings Menu Only)........106 Viewing the SSID (Settings Menu Only) ......
  • Page 4 Clearing a Paper Jam ..........175 Error Messages ............177 Uninstalling the Software.......... 180 Appendix ..........182 Specifications............. 182 Replacement parts .............. 183 Option.................. 183 About the Flatbed Scanner Unit .......... 184 Dimensions ................. 184 Regulations ..............185 Index................188...

  • Page 5: Introduction

    Introduction Thank you for purchasing the Canon imageFORMULA Document Scanner. If you are using Windows, the User Manual (electronic manual) will be Please read this manual and the following manuals carefully and registered to the following location when the software is installed.

  • Page 6: Symbols Used In This Manual

    Symbols Used in This Manual The following section explains the symbols and indications used in the manual for this scanner. Before you start reading the manual, take a moment to glance through it and familiarize yourself with their meanings. WARNING Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly.

  • Page 7: Before Using The Scanner

    CPU: Intel Core i3 2.13GHz or faster For details, consult your local authorized Canon dealer. Intel Core i5 2.3GHz or faster • Scanning speeds are lower if your computer’s standard USB...

  • Page 8: Important Safety Instructions

    If you have any questions regarding the power supply, contact your Avoid warm or humid locations, such as in the vicinity of a water local authorized Canon dealer or service representative for further faucet, water heater, or humidifier. Avoid locations where ammonia information.

  • Page 9: Moving The Scanner

    OFF the power, and disconnect the power plug from the power outlet. Then, contact your local authorized Canon dealer or service representative to have the unit serviced. Do not drop the scanner, or subject it to impact or strong shock.

  • Page 10: Disposal

    Then, contact your local Settings to the Factory Default State (Performing a Factory Reset)” authorized Canon dealer or service representative to have the unit (See p. 86) to erase the data inside the scanner.

  • Page 11: Precautions When Using The 5 Ghz Frequency Band

    • Do not use the wireless communication functions near automatically The labels show the standard and the frequency bands used W52 (36 controlled devices such as fire alarms. The radio waves may affect to 48 channels), W53 (52 to 64 channels), and W56 (100 to 140 such devices and could cause a malfunction resulting in accident.

  • Page 12: Limitations On Use Of The Product

    Wireless LAN cards and wireless access points have security About the radio waves mechanisms to deal with these problems, so the possibility of such problems occurring is reduced by configuring the security settings of This device operates in the 2.4 GHz frequency band (2.400 to 2.4835 the wireless LAN for the product before using the product.
  • Page 13 Regional availability and limitations Several versions of this product are provided for compliance with the various international wireless laws. The regions of availability for each version are as follows. Please note that each version may be used only in its applicable country/region. For regions not included in the following list, contact customer service.
  • Page 14 Product Version Name Applicable Country/Region Wireless LAN Standard Corresponding Channel Maximum Wireless Output Code 2.4 GHz: 1 to 11 ch DR-S350NW 220-240V 5 GHz: 36, 40, 44, 48, 52, 56, 6897C004 Australia, New Zealand 2.4 GHz: 60, 64, 100, 104, 108, 112, 11b/g: 10 dBm 116, 132, 136, 140 ch 11n: 9 dBm...

  • Page 15: Features Of The Scanner

    Features of the Scanner The main features of the scanner are described below. Scanner Features Secure Operation Management You can restrict non-administrator users from changing settings. CaptureOnTouch Lite Web Function Ready to Use Right Out of You can set whether to restrict users for each function. the Box Support of a Variety of Documents General document scanners require the installation of scanner...

  • Page 16: Detection Functions

    Detection Functions • Active Threshold mode: Can batch process various types of documents, such as documents with faint characters or stains, at Auto Resolution Detection once. When enabled in the CaptureOnTouch or scanner driver settings, * These modes may not work, depending on the type of document. this function detects the content of documents and determines the scanning resolution automatically.
  • Page 17 Barcode Detection Manual”. Can detect barcodes within the document. Also, by using Canon DR Scanner Management Tool (Management Tool) CaptureOnTouch, you can detect barcodes/2D codes included in the document and split the file. This is server software that can be used for centralized Patchcode Detection management of scanners.

  • Page 18: Names And Functions Of Parts

    Names and Functions of Parts Front View (With the Document Eject Tray Closed) A OPEN Lever The power button lights or flashes as follows depending on the scanner status. Pull this toward you to open the front unit. B Document Feed Tray Power Button Description Indication...
  • Page 19 Front View (With the Document Eject Tray Open) A Feed Extension Support F Document Eject Tray Open this when placing long paper in the scanner. Pull this out to scan documents. Scanned documents are output here. B Feed Support When scanning multiple documents of varying sizes at one time, Pull this out to support loaded documents.

  • Page 20: Back View

    Back View A Power Connector Connect the supplied AC adapter to this connector. B USB Connector Connect the supplied USB cable to this connector. C Connector for Options This can be used if you purchase options (such as an NFC reader). Sealed with a sticker when the scanner is purchased.

  • Page 21: Touch Panel

    B Connection status view Touch Panel Displays the status of the connection of the scanner and computer. Tap to display the [Switch connections] screen. (See p. 100) Data that appears on the touch panel differs depending on the state of The displayed icon switches as shown below, according to the the scanner.
  • Page 22 F Jobs on Scanner B Feed Method Display Area Displays the jobs registered in the scanner. Displays the document feed method. For details about how to register jobs in the scanner, refer to Switch the feed method with the feed switching lever of the “Registering a Job in the Scanner (for Administrators)”...
  • Page 23 Message Screen PIN Code Input Screen Displays the status of the scanner. When the PIN function is enabled, entry of a PIN is required when the When an error occurs, the description of the error and the error code scanner is turned on. For details about whether the PIN function is are displayed.
  • Page 24 Screen Displayed When COT Admin Mode Is Enabled If COT Admin mode is enabled, the following screens may be displayed depending on the authentication settings of COT Admin. NFC Certification Screen A Admin User Login Screen Button Shows the Admin User Login screen. Enter the administrator password.

  • Page 25: Basic Operations Of The Scanner

    Basic Operations of the Scanner Power Supply Turning the Power ON The power of the scanner is controlled by the power button on the front of the scanner. Make sure that the scanner and computer are connected  properly. Press the power button. When the scanner is properly connected to the computer, the (CaptureOnTouch) icon appears on the taskbar as follows.

  • Page 26: Turning The Power Off

    Turning the Power OFF When you press and hold the power button two seconds or longer, the scanner turns off. IMPORTANT • Except for emergencies, do not disconnect the power cord to turn the power off. • When turning on the scanner after it turns off, wait at least 10 seconds before turning it back on.

  • Page 27: Documents

    Documents The scanner can scan documents ranging in size from business cards to A4. The document sizes that this scanner can scan are shown Align the centers of the documents below. Plain paper Size Align the leading edges of the documents Width: 50.8 mm to 216 mm (2"...
  • Page 28 • Scanning the following types of documents can cause a paper jam because a load is applied to them. In addition, cards that get or malfunction. To scan such a document, make a photocopy of the jammed may be damaged when you remove them. document and then scan the photocopy.

  • Page 29: How To Load Documents

    How to Load Documents IMPORTANT Scanning multiple documents Pull the document eject tray forward according to the various Normal feed should be used when scanning multiple documents of a lengths. standard size at one time. Normal feed is for feeding multiple sheets of documents separately one at a time.
  • Page 30 Set the feed selection lever to normal feed. Load the documents. Align the document guides with both edges of the Open the document guides wider than the width of the document. document you are going to scan.

  • Page 31: When Scanning A Document One Page At A Time

    IMPORTANT Set the feed selection lever to non-separation feed. • Handle the document carefully when placing it. Take care not to cut your hand on the edges of the paper. • Before you place a document, check to make sure it does not contain paper clips, staples, or other small metal objects.

  • Page 32: Loading Cards

    In the case of cards with an uneven Loading Cards surface (that have been embossed) The loading method differs depending on whether the surface of the When scanning cards that have been embossed, set the feed cards is uneven or not. selection lever to non-separation feed and then place one card at a time in the scanner horizontally.

  • Page 33: Loading Folded Documents

    CAUTION Loading Folded Documents Place the cards one at a time. Folio scanning is a method for scanning documents larger than A4 size, which cannot be loaded in the feeder. To do folio scanning, fold In the case of cards without an uneven the document in half and place it in the feeder.

  • Page 34: Scanning With Carrier Sheets

    Scanning with Carrier Sheets Place the document with the folded edge facing right and the top edge facing downward. To prevent damage to a document while scanning it, insert it into an optional carrier sheet before loading it in the scanner. Set the feed selection lever to non-separation feed.

  • Page 35: Loading Passports

    • As a rough guide, replace a carrier sheet after 1,000 scans of a Load the document with the sealed end of the carrier 1 page 80 g/m (22 lb bond) document inserted. Carrier sheets sheet as the leading edge. are consumable items.
  • Page 36 IMPORTANT Open the passport to the page that you want to scan. • Depending on the condition of the carrier sheet or passport, the Insert the passport into the carrier sheet so that the image may not be scanned completely or the scanner’s image thicker side of the passport as close as possible to the correction may not function properly.

  • Page 37: Scan

    Scan You can scan in various ways with this scanner. Here are recommended scanning methods suitable for the device and environment you are using. What device will you Are you using the Who makes the scan Will you manage be using for scanner individually? settings? what is displayed on...
  • Page 38 Use it simply Use it with management Scanning with Scanning with Scanning by Selecting Scan with a job Use the COT Admin CaptureOnTouch Lite CaptureOnTouch a CaptureOnTouch Job registered in the server function from the Scanner scanner p. 40 p. 43 p.

  • Page 39: Scanning With A Smart Device

    Scanning from the Web Menu is called the CaptureOnTouch Lite Web If you are using a computer, you can also display the Web Menu function. from the Canon imageFORMULA Driver Setting Tool. (See For information about the scanner settings that can be made from the p.

  • Page 40: Scanning With Captureontouch Lite Web

    Scanning with CaptureOnTouch Lite Set [Scan mode]. The following explains the procedure for scanning and saving a document with CaptureOnTouch Lite Web. Refer to the Help for the Web Menu for detailed settings. Place the document in the scanner. Open Web Menu. (See p.
  • Page 41 Scanning side Quality Quality can be set in 4 levels, from 1 to 4. Skip blank page If there are blank pages in the document, skip Setting it to “1 (High Compression)” results in the highest compression those pages when scanning. rate, reducing the file size of the scanned image, but degrading the image quality.
  • Page 42 Set a password for a folder After checking the scanned image, click [Save]. Set the password setting for ZIP files to ON/OFF. Password Set the password for ZIP files. Click [Scan]. Scanning starts. When the scan is finished, the [Check scanned images] screen opens.

  • Page 43: Scanning With Captureontouch

    Scanning with CaptureOnTouch CaptureOnTouch is a scanning application that enables you to scan a Starting and Exiting CaptureOnTouch document with a simple operation merely by selecting the screen panel. Multiple scanning methods, which can be selected according to By default, CaptureOnTouch becomes resident in the system when the purpose and application, are available.

  • Page 44: Restarting Captureontouch

    Select Scanner The following is an explanation of how to select a scanner using CaptureOnTouch. The residency of CaptureOnTouch on the system is finished and the icon on the taskbar disappears. Click the (CaptureOnTouch icon) on the taskbar. To close the CaptureOnTouch main window, click on the top of the window.

  • Page 45: Screen Descriptions

    Screen Descriptions There are two areas on the CaptureOnTouch main screen, Standard Click (CaptureOnTouch Icon) on the menu bar and Scanning and Scanning Shortcut. then click [Select Scanner] from the menu which appears. Use the [ ] at the top right of the main window to move between areas.

  • Page 46: Standard Scanning

    Standard Scanning From [2 Select output], click the output panel according to the intended use of the scanned image. Operations: The selected output is displayed in orange. Select a scan mode panel -> Select an output panel -> Start scanning Place the document in the scanner.
  • Page 47 Hint Click the [SCAN] button. If scanning continuously, set the next document, and click the [Scan more pages] button. Document scanning starts. The document is scanned. When the scan is finished, the scanned image editing screen opens. Hint To use this combination of scan mode and output destination again next time, click the [Save to Shortcut] button.

  • Page 48: Scanning Shortcut

    Scanning Shortcut After checking the scanned image, click the [Finish] button. Operations: Register scanning shortcut -> Scan the document -> Output scanned images By adding scanning shortcuts that combine frequently-used document selections and outputs, you can scan just by clicking the Scanning Shortcut panel.
  • Page 49 Hint Click the [Select document] tab to set the scan mode You can also create a new shortcut panel by clicking on the settings. [New shortcut] button, and in the menu that appears, selecting the type of Scanning Shortcut. The Edit Scanning Shortcut Panel dialog box appears when you click the Edit button.
  • Page 50 Click the [Batch separation] tab to set the batch Click the [Output] tab to set the outputs. separation.
  • Page 51 Click the [Index] tab to set the index file. Click the [Option] tab to set the options. [Edit after scanning] Select this to enable modifying the scanned images after scanning in the Scan Editing screen. When not selected, the Edit window is not displayed in the Scan Editing screen.
  • Page 52 [Name] You can enter the scanning shortcut panel name. Selecting a shortcut and scanning Place the document in the scanner. Click the scanning shortcut panel. [Order of output] You can add or delete output destinations, and also change their order. Click the [General] tab to make other settings.
  • Page 53 Hint If [Edit after scanning] is disabled in the scanning shortcut settings or if [Output a file when scanning] is enabled, the edit window will not be displayed. Click the button to edit the output settings. Click the [Cancel] button to discard the scanned image and return to the main window.

  • Page 54: Scanning By Selecting A Captureontouch Job From The Scanner

    Scanning by Selecting a CaptureOnTouch Job from the Scanner By registering a frequently-used scanning method as a scanning Creating a Job with CaptureOnTouch shortcut in CaptureOnTouch and assigning a job number, you can scan by selecting the job number from the touch panel of the scanner. Refer to “Registering and editing scanning shortcuts”...

  • Page 55: Selecting A Job From The Scanner

    Selecting a Job from the Scanner Tap the job you want to execute. On the [Select Job] screen on the touch panel of the scanner, tap [Jobs on USB] when connected by USB or tap [Jobs on <Computer Name>] when connected by a network.

  • Page 56: Scanning With A Job Registered In The Scanner (For Users)

    Scanning with a Job Registered in the Scanner (for Users) Jobs that have been pre-registered in the scanner can be called up Click a job according to the intended use of the scanned from the computer or touch panel and scanned. For details about how to register jobs in the scanner, refer to “Registering a Job in the image.
  • Page 57 Check scanned images. After checking the scanned image, click [Save]. Hint If scanning continuously, set the next document, and click [Continue Scanning]. Document scanning starts. The file is sent according to the job settings.

  • Page 58: Scanning With A Job Selected From The Touch Panel (For Users)

    Scanning with a Job Selected from After checking the scanned image, tap When scanning with a job on which [Check images after scanning] the Touch Panel (for Users) is enabled, the [Check scanned images] screen opens. “Other Setting Items” (See p. 137) On the [Select Job] screen on the touch panel of the scanner, tap [Jobs on Scanner].
  • Page 59 Toggles between showing and hiding icons for moving up, down, left, and right. Delete the displayed image. Hint When you press (edit) while a job is selected, the [Job Settings] screen opens. You can temporarily change the job settings, [Color Mode], [Dots per inch], [Page Size], and [Scanning Side].

  • Page 60: Scanning With A Mopria-Compatible Device

    Scanning with a Mopria-Compatible Device You can scan with a standard application of a Mopria-compatible device. For details, refer to the instruction manual of the device used. IMPORTANT Depending on the application, the functions may be restricted.

  • Page 61: Scanning With Advanced Settings

    Scanning with Advanced Settings If you want to scan with software other than the CaptureOnTouch Detecting a document double feed advanced settings dialog box or the bundled software, refer to the Help for the scanner driver. This scanner includes a function to detect document double feeds. By using this function, the scanner will automatically stop when it detects that multiple documents have been fed at the same time.
  • Page 62 When Using Continue Scanning If a document double feed is detected during scanning, document feeding stops when the double fed documents are ejected. The following message appears on the touch panel, and you can specify whether to continue scanning. Also, the [Rapid recovery system] screen appears to enable you to specify whether to continue scanning.

  • Page 63: Making Settings

    Making settings You can make the detailed settings for the scanner from the Web Menu displayed by the web browser and the Settings Menu on the touch panel. If you want to do a search from menu items, see “Web Menu List” (p. 67)/“Settings Menu List” (p. 68) If you want to do a search from purposes, see “List of Settings by Purpose”...

  • Page 64: Web Menu Operating Procedure

    Web Menu Operating Procedure For information about displaying the Web Menu, refer to “Displaying Displays the communication method the Web Menu” (See p. 39). with the Web Menu. Clicking this when connected via http changes the connection to https. Screen Descriptions (When connected If you want more secure via https)

  • Page 65: Displaying Administrator Settings

    Displaying Administrator Settings Click [OK]. The [Administrator settings] screen appears. Click [Administrator settings]. Enter the administrator password. The administrator password at the time of factory shipment is written on the label affixed to the scanner. IMPORTANT To ensure security, we recommend changing the administrator password without leaving it as shipped from the factory.

  • Page 66: Settings Menu Operating Procedure

    Settings Menu Operating Procedure On the home panel on the touch panel of the scanner, tap (settings). The settings menu appears. Tap the settings menu you want to change. IMPORTANT Depending on the settings made by the administrator, you may need the administrator password to change settings.

  • Page 67: Web Menu List

    Web Menu List Administrator settings Others Device Communication Device information p. 94 Configuration settings Network Information p. 111 p. 71 COT Admin Server p. 120 Version Information p. 95 Language /Timezone p. 72 Mail server p. 107 p. 73 SFTP server p.

  • Page 68: Settings Menu List

    Settings Menu List Scan Settings Device Configuration Network Settings Job Display Method Device Information p. 94 Detect Double Feed p. 92 Switch connections p. 100 Sets the method to display the Language p. 71 jobs registered in the scanner. Passport p.

  • Page 69: List Of Settings By Purpose

    List of Settings by Purpose Scanner Settings To display information about the scanner p. 94 Network Settings To set the language that is displayed p. 71 To set an area p. 72 To set an IP address p. 96 To set the brightness of the touch panel p.
  • Page 70 Web Menu Settings To change the data to be displayed on the touch panel of p. 118 the scanner To set CaptureOnTouch Lite Web p. 119 COT Admin Server Function Settings See p. 120 Registering a Job in the Scanner See p.

  • Page 71: Scanner Settings

    Scanner Settings Make the settings for the scanner. Hint • Web Menu operating procedure: “Web Menu Operating Procedure” (See p. 64) • Settings Menu operating procedure: “Settings Menu Operating Procedure” (See p. 66) Setting the Language for Display Set the language that is displayed on the touch panel of the scanner. Setting value English (English) / Japanese ( 日本語...

  • Page 72: Setting An Area

    Setting an Area Set an area according to the area where you are using the scanner. Setting a time zone Set a time zone according to the area where you are using the scanner. IMPORTANT If the time zone is not set correctly, communication may not work properly. Setting value UTC -12:00 to UTC +14:00 00 min / 15 min / 30 min / 45 min...

  • Page 73: Setting Daylight Saving Time

    Setting Daylight Saving Time Set daylight saving time according to the area where you are using the scanner. Administrator settings > Device Configuration > Language/Timezone Settings Menu > Device Configuration > Date & Time > Daylight Saving Time Settings > Daylight Saving Time Settings Menu >...

  • Page 74: Setting The Brightness

    Setting the Brightness Set the brightness of the touch panel of the scanner. Administrator settings > Device Configuration > Brightness Settings Menu > Device Configuration > Brightness Move the slide bar to the left or right to change the brightness of the touch panel.

  • Page 75: Set The Job Display Method

    Set the job display method Sets the method to display the jobs registered in the scanner. Administrator settings > Device Configuration > Display method for Settings Menu > Job Settings > Display method for “jobs on scanner” “jobs on scanner” Click [Save] to save the settings.

  • Page 76: Checking/Resetting The Roller Feed Count

    Checking/Resetting the Roller Feed Count Check the number of sheets fed by the scanner (total number of pages of the document fed by the scanner). When replacing the roller with a new one, reset the counter. Administrator settings > Device Configuration > Roller Feed Count Settings Menu >...

  • Page 77: Setting The Time To Replace The Roller

    (recommended number of pages for roller replacement) to the factory default value. Hint You can also change Max roller feed count, using the Canon imageFORMULA Driver Setting Tool. (See p. 146) Settings Menu > Device Configuration > Maintenance > Roller Replacement >...

  • Page 78: Checking/Resetting The Scan Count

    Checking/Resetting the Scan Count Check/reset the scan count. Administrator settings > Device Configuration > Current Scan Count Settings Menu > Device Configuration > Maintenance > Roller Count Click [Reset] to reset the count. > Current Scan Count...

  • Page 79: Setting The Date And Time

    Setting the Date and Time Set the date/time for the scanner. Setting the date/time Administrator settings > Device Configuration > Date / Time Settings Menu > Device Configuration > Date & Time > Date & Time Setting > Date Settings Menu > Device Configuration > Date & Time > Date & Time Setting >...
  • Page 80 Setting the date/time display format Setting value YYYYMMDD / MMDDYYYY / DDMMYYYY Administrator settings > Device Configuration > Date / Time Settings Menu > Device Configuration > Date & Time > Date Display Format Click [Save] to save the settings.
  • Page 81 Setting an NTP server If the scanner is connected to the Internet, you can set it to synchronize with an NTP server. Administrator settings > Device Configuration > Date / Time Settings Menu > Device Configuration > Date & Time > NTP Settings >...

  • Page 82: Making The Setting For Automatically Turning Off The Power

    Making the Setting for Automatically Turning Off the Power Sets the Auto Power Off Function. When enabled, it will automatically turn off the power to the scanner if the scanner is not operated for four hours. Administrator settings > Device Configuration > Power Management Settings Menu >...

  • Page 83: Setting The Name For The Scanner

    Setting the Name for the Scanner Set it with up to 15 single-byte characters. You can use uppercase and lowercase English letters, numbers, and hyphens (-). Administrator settings > Device Configuration > Scanner Name Settings Menu > Device Configuration > Security > Scanner Name Setting Click [Save] to save the settings.

  • Page 84: Setting The Buzzer

    Setting the Buzzer Set the timing of when the buzzer sound of the scanner is activated. Setting value Error The buzzer sound is activated only when an error occurs. Operation sound + error The buzzer sound is activated when an error occurs and when a button on the touch panel is pressed.

  • Page 85: Initializing All Settings

    Initializing All Settings Initialize all settings for the scanner. Administrator settings > System management Settings Menu > Device Configuration > Initialize Click [Initialize]. Confirm the confirmation message and click [OK]. All settings will be initialized.

  • Page 86: Resetting Settings To The Factory Default State (Performing A Factory Reset)

    Resetting Settings to the Factory Default State (Performing a Factory Reset) Performing a factory reset not only initializes the scanner settings but also resets the firmware version to the factory default state. Turn off the power to the scanner (See p. 26).

  • Page 87: Backing Up Settings (Web Menu Only)

    Backing Up Settings (Web Menu Only) Loading Backed Up Settings (Web Menu Only) Back up settings for the scanner to the computer. You can re-load backed up settings. “Loading Backed Up Settings (Web Menu Only)” Load settings backed up to the computer. Settings will be overwritten (See p.

  • Page 88: Restricting Functions

    Restricting Functions Make some of the functions of the scanner unusable. Administrator settings > System management > Functional Turning it OFF causes the function to become unusable. restriction If you change the settings, the scanner will restart. IMPORTANT • If [Wi-Fi], [Wired LAN], and [USB] are all turned OFF, then a warning screen is displayed and the settings are rejected.

  • Page 89: Managing Icons (Web Menu Only)

    Deleting an icon Managing Icons (Web Menu Only) Hint Add and delete icons representing jobs to and from the Web Menu. You cannot delete the pre-registered shared folder icon, FTP server Administrator settings > System management > Manage icons icon, mail icon, or printer icon. Click The [Delete icon] screen appears.

  • Page 90: Upgrading The Scanner (Web Menu Only)

    Upgrading the Scanner (Web Menu Restricting the Things That Can Be Only) Changed by General Users (Web Menu Only) Update the firmware for the scanner, using a firmware file. You can specify whether an administrator password is required to Administrator settings > System management > Version up change the settings for the items on the Settings Menu.

  • Page 91: Acquiring A Scanner Log (Web Menu Only)

    Acquiring a Scanner Log (Web Menu Setting the home panel display (Web Only) Menu Only) Acquire a scanner log. Set what is displayed on the first screen that appears when accessing the Web Menu. Administrator settings > System management > Log output setting Setting value Memorize in Settings can be configured for various...

  • Page 92: Temporarily Disabling Double Feed Detection (Settings Menu Only)

    Administrator settings > System management > Home panel Temporarily Disabling Double Feed Detection (Settings Menu Only) Temporarily disable the double feed detection function. When scanning with a job for which the double feed detection function is enabled, make this setting if you want to temporarily disable the function.

  • Page 93: Temporarily Setting Passport Mode (Settings Menu Only)

    Temporarily Setting Passport Mode (Settings Menu Only) Temporarily enable passport mode. When scanning with a job for which passport mode is disabled, make this setting if you want to temporarily enable the function. This is convenient when you need to scan a document different from the usual one that is thick like a passport, using the same job.

  • Page 94: Displaying Information About The Scanner

    Displaying Information about the Scanner Display various pieces of information about the scanner. For information about the network, refer to “Displaying Network Information” (See p. 111). Displaying information about the scanner Others > Device information Settings Menu > Device Configuration > Device Information Items to be displayed •...
  • Page 95 Displaying the version of the firmware, etc. Others > Version Information Settings Menu > Version Information Click [Third party license] to check license information about third party products.

  • Page 96: Network Settings

    Network Settings Make settings for the network. Hint • Web Menu operating procedure: “Web Menu Operating Procedure” (See p. 64) • Settings Menu operating procedure: “Settings Menu Operating Procedure” (See p. 66) Setting an IP Address Set the IP address of the scanner automatically or manually. Setting an IP address automatically When [Obtain IP address automatically.] is ON, you can choose whether to obtain the DNS server address automatically or set it manually.
  • Page 97 Administrator settings > Network Settings > IPv4 Address Settings Menu > Network Settings > IP Address Settings Select [Auto Setting]. Obtain IP address automatically. Specify whether to enable or disable DHCP. Obtain DNS server addresses automatically. Specify whether to enable or disable obtaining the DNS server address automatically.
  • Page 98 Setting an IP address manually When [Obtain IP address automatically.] is OFF, set the IP address Administrator settings > Network Settings > IPv4 Address and DNS server address manually. IP Address Set the IP address of the scanner. The value must be four decimal numbers separated by dots and expressed in the [xxx.xxx.xxx.xxx] format.
  • Page 99 Setting a DNS server address manually Settings Menu > Network Settings > DNS Server Settings When [Obtain IP address automatically.] is OFF or [Obtain DNS server addresses automatically.] is OFF, then set each item. DNS (primary) Set the address of the primary DNS server. The value must be four decimal numbers separated by dots and expressed in the [xxx.xxx.xxx.xxx] format.

  • Page 100: Setting The Connection Method

    Setting the connection method Set the network connection method. This can be set when both [Wi-Fi] and [Wired LAN] are enabled in the [Functional restriction] screen. “Restricting Functions” (See p. 88) Administrator settings > Network Settings > Switch connections Settings Menu > Network Settings > Switch connections If [Connect via Wi-Fi] is selected but Wi-Fi is not configured, the [Select Connection Method] screen will appear.

  • Page 101: Searching For The Scanner Via The Network (Enabling Mdns)

    Searching for the Scanner via the Network (Enabling mDNS) Enable/disable multicast DNS. This setting allows scanning applications to search for and automatically connect to the scanner. Usually, enable it. When the setting is disabled, you must manually specify the scanner using its assigned IP address to scan from the scanning application. Administrator settings >...

  • Page 102: Performing Management Using Snmp (Web Menu Only)

    Community Setting Performing Management Using SNMP Displays the [Manage SNMP Communities] screen. (Web Menu Only) “Editing/adding SNMP communities” (See p. 103) “Deleting an SNMP community” (See p. 104) Make this setting if you want to monitor the scanner via a network, using SNMP.
  • Page 103 Editing/adding SNMP communities Set each item. Click [Community Setting] on the [SNMP] screen. The [Manage SNMP Communities] screen appears. To edit a registered community, click the list. If you want to create a new community, click Up to three communities can be registered. Community name Set a community name within 32 characters.
  • Page 104 Accepted hosts list Check the community you want to delete. To select all To specify a host to be accessed, input its IP address or computer communities, click [Select All]. name. You can specify a maximum of 5. You can input up to 64 characters in each line.
  • Page 105 Encryption password Set each item. Set an encrypted password using 8 to 16 characters. You can use single-byte letters, numbers, hyphens, and underbars. An error appears when you click [Save] if you input any illegal characters. Trap Select Enable/Disable for trap setting. Trap destinations To specify a host to be targeted for trap setting, input its IP address or computer name.

  • Page 106: Setting Wi-Fi (Settings Menu Only)

    Setting Wi-Fi (Settings Menu Only) Check the user you want to delete. To select all users, click [Select All]. Set Wi-Fi. Settings Menu > Network Settings > Wi-Fi Setting > Select Click [OK]. Connection Method The selected user is deleted. Select a network The available networks appear in a list.

  • Page 107: Viewing The Ssid (Settings Menu Only)

    Viewing the SSID (Settings Menu Make It Possible to Send Images by Only) Email (Setting a Mail Server) (Web Menu Only) Viewing the SSID to which you are connected while connected via Wi- To send scanned images as emails, you must set the SMTP server. Set a connection to the SMTP server.

  • Page 108: Increasing The Security Of An Sftp Connection (Setting A Secret Key) (Web Menu Only)

    Port Number Click [...] and select a secret key file. Set the port number used for communication with the SMTP server. SMTP authentication Click [Execute]. Specify whether authentication is required to communicate with the The secret key file is uploaded and the file name is displayed. SMTP server.
  • Page 109 Adding root certificates If you select [From destination server] Click The [Add root certificate] screen appears. Server Type For FTP transmission, select [FTP]. For mail transmission, select [SMTP]. To add from the device on which the Web Menu is Server Address displayed, click [From this device].
  • Page 110 Deleting root certificates Click The [Delete root certificate] screen appears. Check the root certificate you want to delete. To select all root certificates, click [Select All]. Click [OK]. The selected root certificate is deleted.

  • Page 111: Displaying Network Information

    Displaying Network Information Display information about the network of the scanner. Others > Network Information Settings Menu > Network Settings > Network Information Items to be displayed • DHCP for IPv4 • IPv4 Address • Subnet Mask • IPv4 Default Gateway •...

  • Page 112: Connection Test (Settings Menu Only)

    Connection Test (Settings Menu Only) You can confirm that you can connect correctly to the mail server/shared folder/ FTP server/printer set in the Web menu. Settings Menu > Network Settings > Connection Test Enter the host name or IP address.

  • Page 113: Security Settings

    Security Settings Make settings for security. Hint • Web Menu operating procedure: “Web Menu Operating Procedure” (See p. 64) • Settings Menu operating procedure: “Settings Menu Operating Procedure” (See p. 66) Using a PIN Code when Logging In Make this setting when you want to use a PIN code when logging in to the scanner. The PIN code consists of four digits, ranging from 0 to 9.
  • Page 114 Automatically logging out after sending scanned images Set the function for automatically logging out after sending scanned images. You must enter a PIN code to log in. Administrator settings > Device Configuration > PIN Settings Menu > Device Configuration > Security > PIN Setting > Logout After Sending Click [Save] to save the settings.
  • Page 115 Setting the Time for Automatic Logout Set the time for automatic logout when no operations are performed on the scanner for a certain period of time. You must enter a PIN code to log in. Setting value 1 min / 2 min / 3 min / 4 min / 5 min / 10 min / 30 min / 60 min / 90 min / 120 min Administrator settings >...

  • Page 116: Installing An Ssl Server Certificate (Web Menu Only)

    Installing an SSL Server Certificate Click [...] and specify a certificate file (pfx file) in the file selection dialog box. (Web Menu Only) When you access the Web Menu with “https://”, a warning “The Enter a password. connection is not private” may be displayed on the web browser. Click [Execute].

  • Page 117: Setting An Administrator Password

    Setting an Administrator Password Set the administrator password for the scanner. The password set here is used in the following situations. • When you want to display the [Administrator settings] screen of the Web Menu. • When asked for an administrator password while attempting to change the settings on the Settings Menu. Set the password with up to 32 single-byte characters, including uppercase and lowercase English letters, numbers, and symbols.

  • Page 118: Web Menu Settings

    Web Menu Settings Make settings for the Web Menu. Importing the setting file Hint Click [Import]. Web Menu operating procedure: “Web Menu Operating Procedure” The Import screen appears. (See p. 64) Changing the Data to Be Displayed on the Touch Panel of the Scanner (Web Menu Only) By using the setting file for the SDK for UI customization, you can change the data to be displayed on the touch panel of the scanner.

  • Page 119: Setting Captureontouch Lite Web (Web Menu Only)

    Setting a password Setting CaptureOnTouch Lite Web (Web Menu Only) You can set the CaptureOnTouch Lite Web function, which enables scanning from the Web Menu. For details of the CaptureOnTouch Lite Web function, refer to “Scanning with CaptureOnTouch Lite Web” (See p.

  • Page 120: Setting The Cot Admin Server Function

    Setting the COT Admin Server Function Make settings for the connection to the COT Admin server for use with COT Admin. For details about COT Admin, refer to the “COT Admin Server User Manual”. User name Setting the COT Admin Server Set the user name used for communication with the COT Admin server.
  • Page 121 Settings Menu > Network Settings > COTAdmin Settings > Server Settings Menu > Network Settings > COTAdmin Settings > Settings Connection Test Enable COT Admin Enable/disable the COT Admin server function. Server Address Set the IP address of the COT Admin server. Port Number Set the port number used for communication with the COT Admin server.

  • Page 122: Automatically Logging Out After Sending Scanned Images

    Automatically logging out after sending scanned images Set the function for automatically logging out of the COT Admin server after sending scanned images. Administrator settings > Communication settings > COT Admin Settings Menu > Network Settings > COTAdmin Settings > Server Server Settings >...

  • Page 123: Setting The Time For Automatic Logout

    Setting the Time for Automatic Logout Set the time for automatically logging out of the COT Admin server when no operations are performed on the scanner for a certain period of time. Setting value 1 min / 2 min / 3 min / 4 min / 5 min / 10 min / 30 min / 60 min / 90 min / 120 min Administrator settings >...

  • Page 124: Registering A Job In The Scanner (For Administrators)

    Registering a Job in the Scanner (for Administrators) You can create a job and register it in the scanner. Users can scan merely by selecting pre-registered jobs. Switch jobs between icon view and list view. Creating/Editing/Registering Jobs in Switches to the mode to execute scanning. the Web Menu Switches to the mode to edit jobs.

  • Page 125: Setting Items For Scan Mode

    Setting Items for Scan Mode Click . To edit an existing job, click the job you want to edit. The [Edit “jobs on scanner”] screen appears. Color mode Select the color mode for scanning the document from the following: Color Scan the document in color.

  • Page 126: Setting Items For Output Mode

    Passport mode Mail Sends the scanned image by attaching it to an Scan the document with settings appropriate for a passport. email. Turning this ON turns [Double feed detection] OFF. Print Sends the scanned image to a printer that supports the FTP protocol. Setting Items for Output Mode Sending to the shared folder Host name...
  • Page 127 Sending to the FTP server Server Address Enter the host name or IP address of the FTP server. Folder Path Enter the path to the folder of the destination FTP server. Example: /upload/share Port Number Specify the port number to use with the destination FTP server. Mode Passive Mode in which a connection request is made...

  • Page 128: Sending By Email

    Sending by email Common setting items IMPORTANT To send email, you must connect to the mail server. Refer to “Make It Possible to Send Images by Email (Setting a Mail Server) (Web Menu Only)” (See p. 107) to do the settings. Send to address Enter the email address of the destination.
  • Page 129 File format Sending to the printer Specify the file format of the scanned image to send. Quality Quality can be set in 4 levels, from 1 to 4. Setting it to “1 (High Compression)” results in the highest compression rate, reducing the file size of the scanned image, but degrading the image quality.

  • Page 130: Other Setting Items

    Overwrite file with same name Other Setting Items Set the action to take if the destination has a file with the same name. Overwrites the existing file. Adds a serial number at the end of the file name and saves the file as a file with another name.

  • Page 131: Creating/Editing/Registering Jobs On The Touch Panel

    Creating/Editing/Registering Jobs on Tap [Edit “jobs on scanner”]. The [Edit “jobs on scanner”] screen appears. the Touch Panel On the home panel on the touch panel of the scanner, tap (settings). The [Settings Menu] screen appears. Adds a new job. Edits a job.

  • Page 132: Setting Items For Scan Mode

    Setting Items for Scan Mode Set the various menus. For detailed settings, refer to the following: Scan mode: “Setting Items for Scan Mode” (See p. 132) Output mode: “Setting Items for Output Mode” (See p. 133) General: “Other Setting Items” (See p. 137) Tap [OK].

  • Page 133: Setting Items For Output Mode

    Passport Folder Path Scan the document with settings appropriate for a passport. Enter the path of the shared folder. Turning this ON turns [Detect Double Feed] OFF. Example: guest\share_folder User Name Setting Items for Output Mode Enter the user name for accessing the shared folder. Example: admin Password Enter the password for accessing the shared folder.
  • Page 134 Sending to the FTP server Mode Passive Mode in which a connection request is made from scanner to FTP server. Active Mode in which a connection request is made from FTP server to scanner. Authentication Method Select whether to use a password or private key as the authentication method.
  • Page 135 Sending by email Date Select the format of the date to add at the end of the file name. If the date is not required, select “None”. Counter Turn it ON if you want to add a 4-digit serial number at the end of the file name.
  • Page 136 Sending to the printer Hint This is enabled when [File format] is [PDF] or [TIFF]. Add OCR information Turn this ON to recognize text in scanned images so that the text data is included in the saved images. Hint Enabled when [File format] is [PDF]. Language for OCR Host Set the language to be recognized with [Add OCR information].

  • Page 137: Other Setting Items

    Other Setting Items Job Number Select the number of the job to be registered in the scanner. Select an unused number. Job Title Enter the name of the job. This name is displayed on the computer. Icon Click it to display the [Select icons] screen, so that you can select an icon.

  • Page 138: Using Ieee 802.1X Features (For Administrators)

    If the scanner is not correctly recognized, refer to “The scanner is not recognized.” (See p. 147). Starting IEEE802.1X Setting Tool Click the [Start] button, then click [Canon DR-S300 Series] – [IEEE802.1X Setting Tool] in that order. The IEEE802.1X Setting Tool starts.

  • Page 139: Maintenance

    Maintenance Daily Maintenance Clean the scanner on a regular basis, as described below, to maintain Cleaning the Inside of the Scanner peak scanning quality. Dust or paper particles inside the scanner may cause lines or CAUTION smudges to appear on scanned images. Use compressed air to •...
  • Page 140 Precision mechanisms, such as the light source, may malfunction. IMPORTANT • Scratches on the scanning glasses may cause marks on the images, as well as feeding errors. If there are scratches on the scanning glasses, contact your local authorized Canon dealer or service representative. Roller...
  • Page 141 Remove the retard roller and feed roller. (See p. 143, Reattach the rollers that were removed. (See p. 143, p. 144) p. 144) IMPORTANT Gently push on both sides of the upper part of the front Remove the retard roller and feed roller from the scanner to clean unit.

  • Page 142: Replacing Consumable Parts

    If a message appears on the touch panel Replacing Consumable Parts Tap [OK] to move to the home panel. The two rollers (feed roller and retard roller) installed in the scanner The message that appeared on the touch panel can be cleared by are consumable parts.

  • Page 143: Opening And Closing The Front Unit

    Opening and Closing the Front Unit When closing the front unit, make sure that it is completely closed by gently pressing the left and right Pull the OPEN lever and pull open the front unit toward until you hear a click. you.

  • Page 144: Replacing The Retard Roller

    Replacing the Retard Roller Remove the feed roller. Reset the roller count after replacement of the roller. “Checking/ Resetting the Roller Feed Count” (See p. 76) Open the roller cover. Install the new feed roller. Pull the left lever that secures the retard roller to the scanner, and remove the roller.

  • Page 145: Removing The Document Feed Tray

    Check that part A is up and first mount the right side of Close the roller cover. the new retard roller to the scanner from under part A. Removing the Document Feed Tray When you will store or otherwise not use the scanner for a long period of time, remove the document feed tray.

  • Page 146: About The Canon Imageformula Driver Setting Tool

    “Making settings” (See p. 63) IMPORTANT A USB connection is required to make these settings with the Canon imageFORMULA Driver Setting Tool. When connected via wired LAN or Wi-Fi, making these settings with the Canon imageFORMULA Driver Setting Tool is ineffective.

  • Page 147: Troubleshooting

    “Frequently Asked Questions” (See p. 171) also, which contains frequently asked questions and answers. If you have a problem that cannot be solved, contact your local authorized Canon dealer or service representative. Problems with the Scanner The scanner will not turn on.
  • Page 148 If the connected segment is different, then special settings are needed. The computer and the scanner are connected Use Canon imageFORMULA Driver Setting Tool to set the IP address manually. For specific to different segments. operating procedures, see the Canon imageFORMULA Driver Setting Tool Help.
  • Page 149 (7) Select [Custom], and then click [Next]. (8) Select [This program path]. Specify the following path and click [Next]. The mDNS port is not open in the firewall. C:\ProgramFiles(x86)\Canon Electronics\SharedFiles\DriverNetworkMonitor.exe (9) Set each item as follows, and then click [Next]. Protocol type: UDP...
  • Page 150 If the connected segment is different, then special settings are needed. The computer and the scanner are connected Use Canon imageFORMULA Driver Setting Tool to set the IP address manually. For specific to different segments. operating procedures, see the Canon imageFORMULA Driver Setting Tool Help.
  • Page 151 (7) Select [Custom], and then click [Next]. (8) Select [This program path]. Specify the following path and click [Next]. The mDNS port is not open in the firewall. C:\ProgramFiles(x86)\Canon Electronics\SharedFiles\DriverNetworkMonitor.exe (9) Set each item as follows, and then click [Next]. Protocol type: UDP...
  • Page 152 Automatic connection to the network is not possible. <Wired LAN connection> If your network environment supports DHCP, consult your network administrator. If DHCP is The IP address is not set properly. not support, configure the IP address manually. <Wi-Fi Connections> If your network environment supports DHCP, consult your network administrator.

  • Page 153: Problems With Scanning

    For thin documents, push them in until the leading edge hits the stopper. <USB connection> Windows lock errors occur frequently. Windows may have failed in controlling USB communication. In Canon imageFORMULA Driver Setting Tool, select [Do not use USB connection control of operating system]. <Wired LAN connection>...
  • Page 154 <Wi-Fi Connections> The correct scanner is not operated or Confirm that the correct scanner is selected with the software used and that the correct selected. scanner is operated. The firewall function of the operating system or security software installed on your computer HTTP communication is blocked.
  • Page 155 <Scanning with other applications> Turn on [Automatically straightens skewed images] on the [Basic] tab on the scanner driver The function to automatically straighten settings screen. skewed images is not enabled. Turn on [Deskew] on the scanner driver settings screen. Documents jam. The rollers are not mounted properly.
  • Page 156 A plastic card, envelope, or booklet is detected erroneously as a double feed. <Scanning with CaptureOnTouch> • Check [Detect by Ultrasonic] on the [Error Detection] tab in the advanced settings dialog box. • Check [Rapid recovery system] on the [Others] tab in the advanced settings dialog box. Ultrasonic double feed detection is enabled.
  • Page 157 Problems with the software/scanner driver Pages are missing (insufficient). A document double feed occurs. Refer to “A document double feed occurs.” (See p. 155). <Scanning with CaptureOnTouch> If [Scanning Side] is set to [Skip Blank Page] in the advanced settings dialog box, a document with few black portions may be unintentionally deleted (skipped).
  • Page 158 All of the placed documents have been scanned, but the scanned image does not appear on the application. <Scanning with CaptureOnTouch> If [Scanning Side] is set to [Skip Blank Page] in the advanced settings dialog box, a document with few black portions may be unintentionally deleted (skipped). Decrease the value for the The skip blank page function is enabled.
  • Page 159 During scanning, insufficient memory makes scanning impossible <Scanning with CaptureOnTouch> If you configure scanning conditions that use a large amount of the computer’s memory, scanning may stop because of insufficient memory. Although this depends on the computer’s memory size, the possibility of insufficient memory increases if any of the following scanning conditions overlap.
  • Page 160 Contact the support of the Mopria-compatible application. <Scanning with other applications> If [Prevent changing default settings] is enabled in the Canon imageFORMULA Driver Setting Tool, scanning is always performed at the default values. Confirm the settings of the Driver Setting Tool.
  • Page 161 <USB connection> The computer’s USB port is not compliant Scanning is slow, if the computer’s USB port is not compliant with high-speed standards such with high-speed standards. as USB2.0 and USB3.2 Gen1x1. The USB cable is not compliant with USB3.2 If using a common USB cable that is not USB3.2 Gen1x1 compliant, replace the cable with the Gen1x1.
  • Page 162 <Scanning with CaptureOnTouch> Refer to “Trouble Q&A” in the Help for CaptureOnTouch. <Scanning with CaptureOnTouch Lite Web/Scanning by selecting a job in the scanner> Check the status of network traffic. When a heavy load is placed on the network, processing A heavy load is placed on the network.
  • Page 163 Multiple pages of scanned images cannot be saved to a single file. <Scanning with CaptureOnTouch> Refer to “Trouble Q&A” in the Help for CaptureOnTouch. Attempting to save multiple pages of scanned Depending on the file format, multiple scanned image pages cannot be saved as a single file images in a file format that does not allow with CaptureOnTouch.
  • Page 164 Problems with scanning quality The size detection and deskew functions fail. <Scanning with CaptureOnTouch> Documents with jagged edges from perforations, edges cut diagonally, or curved edges can cause failures in size detection and deskew functions. The edges of the document are not straight. Set the [Page Size] in [Select document] to a standard size such as A4 or Letter.
  • Page 165 The scanning glasses and the rollers are dirty. appear. If the problem cannot be solved by cleaning, the internal glass may be scratched. Contact your local authorized Canon dealer or service representative. The scanned characters and images are blurred. <Scanning with CaptureOnTouch>...
  • Page 166 Changing the [Dots per inch] setting can sometimes improve moire patterns. Change [Dots per Moire patterns are occurring. inch] to another value. (See p. 40, p. 125) <Scanning with a Mopria-compatible device> The scanning resolution is low. Increase the resolution. <Scanning with other applications>...
  • Page 167 <Scanning with other applications> Enable [Prevent Bleed Through / Remove Background] on the scanner driver settings screen. Alternatively, change the settings for [Brightness] or [Contrast]. When [Active Threshold], [Advanced Text Enhancement] (Windows only), or [Advanced Text Enhancement II] is selected for [Color mode] on the scanner driver settings screen, faint bleed-through might be emphasized.
  • Page 168 Refer to the Help for the application. Barcodes or QR codes are not recognized properly. The printing of the barcodes or QR codes is Enable [Set the barcode detecting image to 300 dpi or higher] with the Canon faint. imageFORMULA Driver Setting Tool.

  • Page 169: Problems With The Web Menu

    Problems with the Web Menu The Web Menu cannot be accessed. Confirm that the IP address is set properly. If [Obtain IP address automatically.] is enabled, The IP address of the scanner is not set. check whether a DHCP server exists on the same network. (See p.
  • Page 170 When a connection is made with https communication, “The name of the security certificate does not match” is displayed. • This occurs when: The IP address of the scanner in the common name when a self-signed certificate is created or updated or when a CSR is created is different from the IP address entered into the web browser when the Web Menu is started.

  • Page 171: Frequently Asked Questions

    Frequently Asked Questions This section provides frequently asked questions and answers. Problem 5. What rules apply to scanned image file names? Solutions 5. For both Standard Scanning and Scanning Shortcut, the file names of scanned images are set based on Questions about CaptureOnTouch the settings in the [Select output] panel.

  • Page 172: Questions About The Scanner Driver

    Problem 6. How do I print scanned data? Questions about the scanner driver Solutions 6. For both Standard Scanning and Scanning Shortcut, Here are questions and answers about the scanner driver. For details, select [Print] in the [Select output] panel. refer to the Help for the scanner driver.
  • Page 173 Problem 4. How do I scan cards? Problem 8. How do I scan a document that includes both photos and characters? Solutions 4. Set a card in landscape orientation in the scanner. If the card is embossed, set the separation selection Solutions 8.

  • Page 174: Questions About The Scanner

    Questions about the scanner Problem 1. I want to initialize the settings. Solutions 1. For the Web Menu, click [Administrator settings] – [System management] – [Initialize]. For the scanner Settings Menu, initialize the settings with [Device Configuration] – [Initialize]. Initialization does not reset the firmware version to the factory default state.

  • Page 175: Clearing A Paper Jam

    Clearing a Paper Jam When paper jams are detected during scanning, the following error Pull the OPEN lever and pull open the front unit toward codes are displayed in the touch panel and scanning is interrupted. you. Use the following procedure. CAUTION Be careful when removing jammed paper.
  • Page 176 IMPORTANT Make sure to pull the document out carefully, without applying too much force. If the jammed paper tears while you are pulling it out, make sure to remove any remaining pieces from inside the scanner. Gently push on both sides of the upper part of the front unit.

  • Page 177: Error Messages

    Error Messages If one of the following messages appears on the touch panel, then an error has occurred on the scanner. Handle the error according to the countermeasure procedure. Error messages Symptom Countermeasure The Scanner cover is open. [C0XX-XXX] Front unit is open. Close the front unit.
  • Page 178 Error messages Symptom Countermeasure To use COT Admin, a network connection is required. Confirm that the scanner is properly COTAdmin cannot be used because it is not COT Admin was enabled when the scanner connected to the network. connected to the network. [1000] was not connected to the network.
  • Page 179 Error messages Symptom Countermeasure Check if the SSID and security key are set Failed to connect to the network. Network connection failed during Wi-Fi setup. correctly. If the same error appears again and again, change the connection method. During WPS (Wi-Fi Protected Setup) setup, Connection timed out.

  • Page 180: Uninstalling The Software

    Uninstalling the Software Some scanner malfunctions can be resolved by reinstalling the Click [Uninstall a program]. software. Before reinstalling the software, use the procedure below to completely uninstall any previous installation first. This section uses the ISIS/TWAIN driver as an example. Read this in place of the respective procedures.
  • Page 181 Click the [Yes] button to execute uninstallation. No uninstaller is provided for macOS drivers. To uninstall, use Finder to delete the following files. /Library/Image Capture/TWAIN Data Sources/DRS350NW...

  • Page 182: Appendix

    Appendix Specifications Main Unit Passport Size 88 mm x 125 mm (3.464" x 4.921") (ISO standard) Model Desktop sheetfed scanner When scanning the passport, open the passport Scanning Document Size and insert it in the separately sold carrier sheet Plain paper before feeding.

  • Page 183: Replacement Parts

    Exchange roller kit (product code: 5595C001) Kit to replace the rollers (feed roller, retard roller). • For the replacement procedure, refer to “Replacing Consumable Parts” (See p. 142). • Contact your local authorized Canon dealer or service representative for detailed information about the replacement parts.

  • Page 184: About The Flatbed Scanner Unit

    About the Flatbed Scanner Unit Dimensions The optional flatbed scanner unit can be used in combination with the scanner. System requirements The computer must comply with the necessary system requirements of Flatbed Scanner Unit. 242 mm (9.5") The scanner driver of Flatbed Scanner Unit needs to be installed to use the unit.

  • Page 185: Regulations

    The standards and logos are uniform operated keeping the radiator at least 20cm or more away from among participating nations. person’s body. This model doesn’t provide setting options for power management. Canon U.S.A. Inc. One Canon Park, Melville, NY 11747, U.S.A. Tel. No. (800)652-2666...
  • Page 186 The following name may be provided for the safety regulations in each This is not an exhaustive list. sales region of the Document Scanner. Canon is not responsible for how this scanner is used by an individual. DR-S350NW: Model 6130280 Please note that certain intellectual property is protected by copyright...
  • Page 187 Trademarks Copyright • Canon and the Canon logo are registered trademarks, of Canon Inc. Copyright 2024 by CANON ELECTRONICS INC. All rights reserved. in the United States and may also be trademarks or registered No part of this publication may be reproduced or transmitted in any trademarks in other countries.

  • Page 188: Index

    Index Canon imageFORMULA Driver Setting Tool ......146 Long Document Mode ..............61 CaptureOnTouch Scanning Shortcut ............... 48 Maintenance ................139 Standard Scanning .............. 46 Mopria ..................60 Exiting CaptureOnTouch ............. 43 Restarting CaptureOnTouch ..........44 Starting CaptureOnTouch ............ 43 Non-separation feed ..............
  • Page 189 For more information regarding return and recycling of WEEE your household waste, according to the WEEE Directive (2012/19/EU) products, please visit www.canon-europe.com/sustainability/ and national legislation. This product should be handed over to a approach/. designated collection point, e.g., on an authorized one-for-one basis when you buy a new similar product or to an authorized collection site for recycling waste electrical and electronic equipment (EEE).
  • Page 190 Bedingungen abgegeben werden. Rifiuti di Apparecchiature Elettriche ed Elettroniche, consultare la Als Endbenutzer und Besitzer von Elektro- oder Elektronikgeräten Direttiva RAEE, rivolgersi alle autorità competenti, oppure visitare il sind Sie verpflichtet: sito www.canon-europe.com/sustainability/approach/. • diese einer vom unsortierten Siedlungsabfall getrennten Erfassung zuzuführen,...
  • Page 191 RAEE (2012/19/ apparatuur naar www.canon-europe.com/sustainability/approach/. UE) y con la legislación nacional. Este producto debe entregarse en uno de los puntos de recogida designados, como por ejemplo, entregándolo en el lugar de venta al comprar un producto similar o...
  • Page 192 Du finner mer informasjon om retur og resirkulering av WEEE- hantera elektrisk och elektronisk utrustning (EE-utrustning) eller hos produkter på www.canon-europe.com/sustainability/approach/. handlare som är auktoriserade att byta in varor då nya, motsvarande köps (en mot en). Olämplig hantering av avfall av den här typen kan ha en negativ inverkan på...
  • Page 193 Αυτό το προϊόν πρέπει να παραδίδεται σε καθορισμένο σημείο wywozem odpadów domowych. Więcej informacji o zwracaniu i συλλογής, π.χ. σε μια εξουσιοδοτημένη βάση ανταλλαγής όταν recyklingu zużytego sprzętu elektrycznego i elektronicznego znajduje αγοράζετε ένα νέο παρόμοιο προϊόν ή σε μια εξουσιοδοτημένη θέση się w witrynie www.canon-europe.com/sustainability/approach/.
  • Page 194 (OEEZ) a podľa platnej връщането и рециклирането на продукти от излязло от употреба legislatívy Slovenskej republiky sa tento produkt nesmie likvidovať ЕЕО посетете www.canon-europe.com/sustainability/approach/. spolu s komunálnym odpadom. Produkt je potrebné odovzdať do určenej zberne, napr. prostredníctvom výmeny za kúpu nového podobného produktu, alebo na autorizované...
  • Page 195 (AEE). La manipulació inadequada d’aquest tipus de residus podria OEEO, obiščite www.canon-europe.com/sustainability/approach/. tenir un impacte negatiu en l’entorn i en la salut humana, a causa de les substàncies potencialment perilloses que normalment estan associades als AEE.
  • Page 196 Per a més informació sobre la devolució i el reciclatge de productes atkritumu savākšanas atbildīgo dienestu, pilnvarotu EEIA struktūru vai RAEE, visiteu www.canon-europe.com/sustainability/approach/. sadzīves atkritumu apsaimniekošanas iestādi. Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei, apmeklējiet tīmekļa vietni...
  • Page 197 Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje, molimo Vas da kontaktirate lokalne gradske vlasti, komunalne službe, odobreni plan reciklaže ili Gradsku čistoću. Za više informacija o vraćanju i recikliranju WEEE proizvoda, posetite stranicu www.canon-europe.com/sustainability/approach/.
  • Page 198 Visas ES atitikties deklaracijos tekstas prieinamas šiuo interneto adresu: internetiaadressil: https://www.canon-europe.com/ce-documentation https://www.canon-europe.com/ce-documentation Spanish Por la presente, Canon Electronics Inc. declara que este equipo es conforme con Dutch Hierbij verklaar ik, Canon Electronics Inc., dat deze apparatuur conform is met la Directiva 2014/53/UE.
  • Page 199 Internett-adresse: https://www.canon-europe.com/ce-documentation Finnish Canon Electronics Inc. vakuuttaatäten, että tämä laite on direktiivin 2014/53/EU Icelandic Hér með lýsir Canon Electronics Inc því yfir að þessi búnaður er í samræmi við mukainen. tilskipun 2014/53/ESB. EU-vaatimustenmukaisuusvakuutuksen täysimittainen teksti on saatavilla Allur texti ESB-samræmisyfirlýsingar er í boði á eftirfarandi veffangi: seuraavassa internetosoitteessa: https://www.canon-europe.com/ce-documentation...
  • Page 200 Safety-related markings on the machine Marquages de sécurité sur la machine Marcature di sicurezza sulla macchina Sicherheitshinweise auf der Maschine Marcas de la máquina relacionadas con la seguridad Veiligheidsmarkeringen op de machine Makine üzerindeki güvenlik i aretleri [English] Switch (On) Power on [Français] Commutateur (Marche)
  • Page 201 [English] Switch (Push-On/Push-Off) Power on/off (no standby current) [Français] Commutateur (Appuyer pour Sous/hors tension (pas de courant de veille) mettre en marche/Appuyer pour arrêter) [Italiano] Interruttore a pulsante Alimentazione on/off (nessuna corrente di standby) bistabile (On/Off) [Deutsch] Schalter (Ein- und Ausschalten Ein- und Ausschalten (ohne Ruhestromaufnahme) durch Drücken) [Español]...
  • Page 202 [English] DC symbol Indicates direct current [Français] Symbole CC Indique qu’il s’agit de courant continu [Italiano] Simbolo corrente continua (C.C.) Indica la corrente continua Kennzeichnet Gleichstrom [Deutsch] Gleichstrom-Symbol [Español] Símbolo CC Indica corriente continua Geeft gelijkstroom aan [Nederlands] DC-pictogram [Türkçe] DC sembolü...
  • Page 203 607, TEHERAN-RO, GANGNAM-GU, SEOUL, KOREA CANON INDIA PVT. LTD 7TH FLOOR, TOWER B DLF CYBER TERRACES DLF PHASE III GURGAON - 122002 HARYANA, INDIA CANON EURASİA GÖRÜNTÜLEME VE OFİS SİSTEMLERİ ANONİM ŞİRKETİ KOZYATAĞI,DEĞİRMEN SOK.NİDA KULE İŞ MERKEZİ NO.18 KADIKÖY PUB. 6T3-0173-E1.00...

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