Troubleshooting; Common Problems And Solutions - Canon imageFORMULA DR-S150 User Manual

Troubleshooting

Common Problems and Solutions

This section provides recommended solutions to common problems.
If you have a problem that is not solved by the following, contact your
local authorized Canon dealer.
Problem 1 The scanner will not turn on.
Solutions Confirm that the AC adapter is plugged firmly into a
power outlet.
Problem 2 Cannot Scan
Solutions If you have more than one of the same model scanner,
one of them may be being used unintentionally
because it is selected in the software or operations may
have been done directly to the scanner. Check again,
which scanners are selected.
Problem 3 The scanner is not recognized.
Solutions When connecting via USB:
(1) Confirm that the scanner is properly connected to
the computer with a USB cable.
(2) Confirm that the scanner is turned on. See the
previous problem (1) if the scanner does not turn
on.
(3) The computer's USB interface may not support the
scanner. The scanner cannot be guaranteed to
work with all USB interfaces.
(4) Confirm that the supplied USB cable is used to
connect the scanner to the computer. The scanner
cannot be guaranteed to work with all available
USB cables.
(5) If the scanner is connected to the computer via a
USB hub, try removing the hub and connecting
directly to the computer.
(6) USB connections are not recognized when
connected via wired LAN or when connected via
Wi-Fi. Operate the touch panel to switch the
connection method. (See p. 40)
When connecting via wired LAN/Wi-Fi (common):
(1) Confirm that the IP address is configured properly.
(2) If a DHCP server does not exist on the network, you
need to use a static IP address. Do the settings
from the touch panel
network settings on the Web menu
(3) You cannot connect if the connected segment is
different. Please set it to the same segment as your
computer. For details, please contact your network
administrator.
(4) Connection may not be possible due to security
software settings. For details, please contact your
network administrator.
(5) You cannot connect if the same device exists on
multiple networks and you specify a device with a
different IP address. Please double check the IP
address of the device to be used.
When connecting via wired LAN:
(1) Check the LAN cable connection.
(2) The specified IP address may already be in use by
another device. Contact your network's system
administrator to change the IP address.
(3) The specified device name may already be in use
by another device. Contact your network's system
administrator to change the device name. Be
careful not to duplicate the device name when
more than one scanner is installed.
(4) Check the status of network traffic. When a heavy
load is placed on the network, processing takes
time and timeouts may occur. Wait for awhile and
then reconnect. If the situation does not improve
please contact your network administrator.
(5) Wired LAN connections are not recognized when
connected via USB or when connected via Wi-Fi.
Operate the touch panel to switch the connection
method.
94
(See p. 40) or from the
(See p.
(See p. 40)
78).