Canon imageFORMULA DR-S150 User Manual page 96

Problem 10 If white lines or streaks appear in scanned images.
Solutions Clean both sides of the scanner glass, and the rollers.
If a sticky substance such as glue or correction fluid is
found, carefully wipe with just enough pressure to clean
the area where the lines appear. If the problem cannot
be solved by cleaning, the internal glass may be
scratched. Contact your local authorized Canon dealer.
Problem 11 Pages are missing.
Solutions When the scanner driver's [Scanning Side] setting is
[Skip Blank Page], documents with very little black may
be unintentionally skipped. Decrease the Set the
likelihood of skipping blank page value
want to delete the images of the blank pages in two-
sided documents" on p.
to another mode, such as simplex or duplex.
If pages are skipped due to the document double
feeding, see "Problem 12 Documents jam (or double-
feed)."
Problem 12 Documents jam (or double-feed).
Solutions (1) If the roller has been installed correctly, clean it if
necessary.
(2) Proper scanning may not be possible when
document pages stick together due to static
electricity. Fan the documents before you load
them.
(3) Set the feed selection lever to Bypass mode, and
manually feed the scanner one page at a time.
("When you
64) or set the [Scanning Side]
Problem 13 Multiple pages of scanned images cannot be saved
to a single file.
Solutions Depending on the file format, multiple scanned image
pages cannot be saved as a single file with
CaptureOnTouch.
File type
BMP, JPEG
PPTX
TIFF, PDF
Problem 14 All of the placed documents have been scanned,
but the scanned image does not appear on the
application.
Solutions When [Panel-Feeding] or [Automatic Feeding] is
selected as the feeding method in the [Feeding] tab of
the scanner driver's settings screen, a scanning
operation will not continue after all of the documents
are fed, as the scanner awaits additional documents to
be fed. Tapping [Stop] on the touch panel ends the
scanning operation and sends the scanned image to
the application.
96
Processing for multiple pages
Scanned images are always saved one
page per file.
Multi-page images are always saved to a
single file.
You can save multiple pages to a single
file by clicking and selecting [Save all
pages as one file] in the displayed dialog
box.