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7.TROUBLESHOOTING AND SPECIFICATIONS
Transmission/reception trouble
Below is a list of trouble you might encounter during the transmission/reception.
Transmission troubles
Trouble
TRANSMIT is not displayed even if the
[START] button is pressed.
Originals are fed diagonally.
2 originals are fed together.
The original is not being printed on the
paper of the remote Fax even though it
has been sent.
Black lines are shown in the image that
was sent.
Originals are not sent even if operations
are carried out normally.
Originals cannot be sent overseas.
Reception troubles
Trouble
Originals cannot be received even if
"RECEIVE" is displayed and the [START]
button is pressed.
Paper is not output.
The received original is printed dark and
is illegible or black stripes are printed on
the original.
Paper is output but not printed.
Paper often jams.
If the suggested action does not solve the trouble or you encounter trouble not listed above, contact your service
technician or service representative.
Did you replace the handset before you pressed the [START] button? When you are
making a call on the handset to send a Fax, do not replace the handset until you press
the [START] button.
Is the modular cord disconnected?
Is the power plug unplugged from the power outlet?
Can you receive telephone calls?
Is there any problem at the remote Fax? Check this with the party trying to receive the
original.
Are the document feeder slides adjusted to the width of the original that you are
sending?
Does the original that you are sending match the conditions of the original that is
available for sending?
Have you placed more than the maximum number of originals that can be placed at
one time?
Does the original that you are sending match the conditions of the original that is
available for sending?
Have you pushed the originals into the feeder too hard?
Was the original placed correctly facing up?
Is the scanning area of the Reversing Automatic Document Feeder clean?
Clean it with a soft cloth.
Is the remote Fax compatible with your system?
This system supports G3 communications but not G2 or G4 communications.
Specify Quality TX and resend.
P.27 "Setting the transmission conditions"
Did you replace the handset before you pressed the [START] button? When you
answer a call on the handset to receive a Fax, do not replace the handset until you
press the [START] button.
Is the modular cord disconnected?
Is there a problem at the remote Fax? Check this with the party trying to send the
original.
Is the equipment out of paper?
Make a local copy and confirm proper printing.
Is the original being sent a dirty copy? Check this with the party trying to send the
original.
Is the trouble due to a problem or operation error at the remote Fax? Check this with
the party trying to send the original.
Is there enough toner?
Is the original placed correctly on the remote Fax? Check this with the party trying to
send the original.
Is the paper drawer size setting correct?
Is the paper drawer properly inserted?
Is the specified paper type being use?
7 TROUBLESHOOTING AND SPECIFICATIONS
Check Point
Check Point
Troubleshooting
113
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