Error Codes And Text Messages - IBM NetVista N2200 Reference Manual

Error codes and text messages

Error codes and text messages can appear on the bottom of your screen during the
startup sequence of the NetVista thin client. NSBxxxx error codes and text
messages indicate only hardware problems.
To verify that a NetVista thin client hardware problem exists, ensure that you
complete the instructions in "Verifying hardware problems" on page 11.
If the NetVista thin client is not functioning properly, and an error code or text
message appears on your screen, consult Table 6. Contact your technical support,
reseller, or IBM, if these steps do not resolve the problem.
Table 7 on page 18 defines the error messages that can appear when you power on
the NetVista thin client. This table provides information that you must only follow
Table 5. LED indications (continued)
Symptom
The power supply LED fails to
function after power on.
The monitor LED fails to function
after power on.
The monitor LED shows a solid
amber color, or a flashing amber
color.
Table 6. Error codes and text messages
Symptom
An error code or text message
appears on the screen.
A boot interruption screen appears. Press F10 to reboot the NetVista thin client.
What you should do
1. Verify that you connected the power supply to the
NetVista thin client.
2. Verify that you plugged the power supply into a
working electrical outlet.
3. If the power supply LED does not indicate a solid
green color, any of the following devices may be
defective:
v Power supply
v Power cable
Substitute a properly working device for a
defective device. Repeat the previous steps.
Contact your reseller, or IBM, to request a
replacement part (see "Replacing additional parts"
on page 27).
Monitor LED
If the problem still persists after you verified the
monitor cable connections, or after you substituted a
properly working monitor, refer to the documentation
for your monitor for more information.
If the problem still persists after you verified the
monitor cable connections, or after you substituted a
properly working monitor, refer to the documentation
for your monitor for more information.
What you should do
1. Record any error messages, audio beep sequences,
or LED indications, and a description of the
problem.
2. Perform any actions indicated within the error
message.
3. Contact your technical support.
Resolving hardware problems
17