1. Manuals
  2. Brands
  3. Phase Research Manuals
  4. Timer
  5. 2000 Series Drive-Thru Timer System 2+2/386
  6. User manual

Phase Research 2000 Series Drive-Thru Timer System 2+2/386 User Manual

Adaptec fast track 2+2/386 2000 series drive-thru timer system, user guide
Hide thumbs
Table of Contents

Advertisement

Quick Links

®
Fast Track 2+2/386
2000 Series
Drive-Thru Timer System
User Guide
R 02/02
PHASE RESEARCH
3500 W. Moore Avenue, Suite M
Santa Ana, CA 92704
(714) 850-1320 or Fax: (714) 850-1502
www.phaseresearch.com
email - fasttrack@phaseresearch.com

Advertisement

Table of Contents
loading

Summary of Contents for Phase Research 2000 Series Drive-Thru Timer System 2+2/386

  • Page 1 ® Fast Track 2+2/386 2000 Series Drive-Thru Timer System User Guide R 02/02 PHASE RESEARCH 3500 W. Moore Avenue, Suite M Santa Ana, CA 92704 (714) 850-1320 or Fax: (714) 850-1502 www.phaseresearch.com email - fasttrack@phaseresearch.com...

  • Page 3: Set Parameters Worksheets

    PHASE RESEARCH USER GUIDE SET PARAMETERS WORKSHEETS SET PARAMETERS WORK SHEET SAMPLE STORE HOURS day of week: OPEN - CLOSE - 1:00AM 6:00AM - 1:00AM 6:00AM - 1:00AM 6:00AM - 1:00AM 6:00AM - 1:00AM 6:00AM - 1:00AM 6:00AM - 1:00AM 6:00AM DAYPARTS START...
  • Page 4 PHASE RESEARCH USER GUIDE SET PARAMETERS WORK SHEET SAMPLE Target= A MENU BEEP ON ARRIVAL= Time <= <= <= 1:00 <= 1:30 > 1:30 F Repeat @ Target= A GREET BEEP ON ARRIVAL= Time <= <= <= <= > F Repeat @ Target= A WINDOW BEEP ON ARRIVAL=...
  • Page 5 PHASE RESEARCH USER GUIDE SET PARAMETERS WORKSHEET Store Header Store: Number: Manager: Phone: Modem: City: STORE HOURS day of week: OPEN - CLOSE DAYPARTS START - STOP SHIFTS START - STOP SET PARAMETERS WORKSHEETS PRINTER OPTIONS Hour Daypart Shift Daily CLOSE + Report @ time=...
  • Page 6 PHASE RESEARCH USER GUIDE Target= BEEP ON ARRIVAL= Time <= <= <= <= > F Repeat @ Target= BEEP ON ARRIVAL= Time <= <= <= <= > F Repeat @ Target= BEEP ON ARRIVAL= Time <= <= <= <= > F Repeat @ Target= BEEP ON ARRIVAL=...
  • Page 7 PHASE RESEARCH USER GUIDE start stop start stop Store Store opening time opening time Store Store closing time closing time start stop start stop NOTES: SET PARAMETERS WORKSHEETS DAYPARTS AND SHIFTS RECORD Dayparts start stop start stop Store Store opening time opening time Store Store...

  • Page 9: Table Of Contents

    PHASE RESEARCH USER GUIDE INTRODUCTION ... 1-1 General ... 1-1 Elements of a Fast Track 2+2/386 2000 Series Timer Features ... 1-3 Using The Fast Track 2+2/386 2000 Series Timer Using this Manual OPERATION ... 2-1 General ... 2-1 Principles of Operation 2-2.1 Multiple Vehicles...
  • Page 10 PHASE RESEARCH USER GUIDE 10 RESET LOOP ... 10-1 10-1 Reset Loop ... 10-1 11 PRINT HEADER SCREEN 11-1 Print Store Header 12 MANUAL REPORTS 12-1 Manual Reports 12-1.1 Daily, Weekly, and Monthly Reports ... 12-2 12-1.1.1 12-1.1.2 12-1.1.3 12-1.2 Hourly and Custom Reports ... 12-12 12-1.3 Daypart and Shift Reports...
  • Page 11 PHASE RESEARCH USER GUIDE TROUBLESHOOTING ... A3-1 SET PARAMETERS WORKSHEETS ... A4-1 INDEX ... A5-1 TABLE OF CONTENTS...

  • Page 13: Introduction

    PHASE RESEARCH USER GUIDE SECTION 1 - INTRODUCTION General The Fast Track 2+2/386 2000 Series Timer (herein also referred to as the Timer) helps you operate a drive-thru store more efficiently and profitably by tracking the progress of customer vehicles through the ordering and delivery process. Management and staff can use this information in crucial ways: To analyze service time To improve productivity...
  • Page 14 PHASE RESEARCH USER GUIDE A fully functional system requires a customer-furnished Intercom, Menu Board Loop with Vehicle Detector and the Fast Track 2+2/386 2000 Series Timer. At a minimum, the Timer contains a Main Console and a Remote Display. The Main Console interfaces with the customer-furnished Intercom and Vehicle Detector, Window Loops, and from one to six Remote Displays.

  • Page 15: Features

    PHASE RESEARCH USER GUIDE Features The Fast Track 2+2/386 2000 Series Timer helps you improve and maintain efficiency and prof- itability with the following features: Automatic operation that handles most of your routine requirements (For the most part, your job is to replace printer paper and let the Timer do its job!) Indicator lights that let you see at a glance exactly where the cars are in your drive-thru lanes Automatic operation that helps identify drive-thru problems and then lets you manually...

  • Page 16: Using The Fast Track 2+2/386 2000 Series Timer

    PHASE RESEARCH USER GUIDE Using The Fast Track 2+2/386 2000 Series Timer You can select, group, and analyze any of the data the Timer collects, with the Timer providing both detail and summary reports showing how vehicles move through your drive-thru. Reports print automatically on a regular schedule.

  • Page 17: Index

    PHASE RESEARCH USER GUIDE Using this Manual This manual will familiarize you with all of the Timer’s functions and instruct you how to cus- tomize its behavior to meet your special or changing requirements. Simply look in the Table of Contents or Index for the section describing the feature.

  • Page 18: Operation

    PHASE RESEARCH USER GUIDE SECTION 2 - OPERATION General The Fast Track 2+2/386 2000 Series Timer operates automatically with a minimum of operator attention, updating the data on its Activity screen and Remote Displays, and printing regularly scheduled automatic reports. Principles of Operation A fully functional timer requires a customer furnished Intercom, Menu Board Loop with a Vehicle Detector, and the Timer.
  • Page 19 PHASE RESEARCH USER GUIDE The Main Console’s interface with the customer-furnished Intercom and Vehicle Detector allows the Timer to detect a vehicle that has been greeted via Intercom upon arrival at the Menu Board. Window Loops allow the Timer to detect the car’s arrival at and departure from the cash- ier and service window and/or other detection points.
  • Page 20 PHASE RESEARCH USER GUIDE EVENT 1 EVENT 2 Employee keys microphone EVENT 3 EVENT 4 EVENT 5 EVENT 6 EVENT 7 Elapsed Time GREET MENU *NOTE: Full Line Time includes the wait time between 3 - 4 and 5 - 6 SECTION 2 - OPERATION Arrival of vehicle at Menu Board...

  • Page 21: 2-2.1 Multiple Vehicles

    PHASE RESEARCH USER GUIDE 2-2.1 Multiple Vehicles The Timer is capable of keeping track of up to 16 vehicles moving simultaneously through each drive-thru lane. The Timer can track the progress of each vehicle independently, accu- rately noting when each car moves onto or off a vehicle detection zone. Electrical Power The Timer’s electrical power, supplied by an external transformer, is always left on.

  • Page 22: Remote Displays

    PHASE RESEARCH USER GUIDE Remote Displays The Remote Displays are 5-by-9 inch modules with three illuminated digits visible on both sides. The Displays show minutes and seconds to document the time each car spends during key steps in the ordering and sales process. (When no cars are in the drive-thru, the Displays show the average vehicle times during the shift or other appropriate time period.) BEEP VOLUME One to Five Remote Displays May be Programmed to:...

  • Page 23: Led Status Lights

    PHASE RESEARCH USER GUIDE LED Status Lights The eight LED Status Lights on the Main Console show how customers are moving through your drive-thru system. Labeled L1 through L8, these lights are activated when their corre- sponding stations are active or occupied. The pattern of the L1...L8 indicator lights on the Console lets you see at a glance where the cars are in your drive-thru lanes.

  • Page 24: Keypad

    PHASE RESEARCH USER GUIDE Keypad The Keypad is your entry to the Timer’s many features and options, allowing you to access the Timer’s numerous screens and customize its reports and features. The keys and their basic functions are described below: EACH KEY PERFORMS SPECIAL FUNCTIONS DEPENDING ON THE SCREEN DISPLAYED.
  • Page 25 PHASE RESEARCH USER GUIDE Pressing <KEYBOARD MODE> makes the keys with pink triangles act as a telephone-style Keypad, allowing you to enter characters and digits. Press the appropriate key from 0 through 9 one or more times to select the character you want to enter. Repeatedly pressing the keys cycles through four alphanumeric characters, including the number in the pink triangle.

  • Page 26: Thermal Printer

    PHASE RESEARCH USER GUIDE Thermal Printer The Thermal Printer prints reports and logs significant events that occur during the Timer’s operation, both automatically as scheduled and manually as desired. The printer uses special thermal paper tape, designed to print only on the side facing out on the roll.
  • Page 27 PHASE RESEARCH USER GUIDE THIS PAGE IS INTENTIONALLY LEFT BLANK SECTION 2 - OPERATION 2-10...

  • Page 28: Screens

    PHASE RESEARCH USER GUIDE General This section describes the Fast Track 2+2/386 2000 Series Timer’s screens: how you can dis- play them and use the Keypad to customize the Timer, as well as analyze the data it collects and stores. Once you learn how to use a few of the screens, it will be easy for you to use all the others.
  • Page 29 PHASE RESEARCH USER GUIDE Each screen is described in much greater detail in the following sections, with step-by-step instructions on how to access and use each screen. As you follow the instructions to display these screens, keep in mind that: H The starting point is the Activity screen (See “Activity”...

  • Page 30: Activity

    PHASE RESEARCH USER GUIDE SECTION 4 - ACTIVITY SCREEN Activity The Activity screen is your “Home Base” for system operation. 1 1 : 0 0 D Y P T S H F T M E N U G R E E T W I N 1 W I N 2 L I N E...
  • Page 31 PHASE RESEARCH USER GUIDE An event list with current car times and average car times The time period for averages and totals Number of cars now in the selected drive-thru lane (CARS IN LANE) Total number of cars passing through the selected lane during the time period Total number of Pullouts from the selected lane during the time period Use the Keypad to access other data screens and the Menu.

  • Page 32: View Configuration Screen

    PHASE RESEARCH USER GUIDE SECTION 5 - VIEW CONFIGURATION SCREEN View Configuration Screens From ACTIVITY Screen (see “ACTIVITY SCREEN” on page 4-1): Press to open Menu screen. Press to move cursor to [DRIVE-THRU CONFIG]. Press to view the Main and Alternate Configurations. 1 1 : 0 0 * M A I N * * C O N F I G * * M A I N * D R I V E O F F...
  • Page 33 PHASE RESEARCH USER GUIDE NOTE: The Alternate Configuration feature is used only when your drive-thru operation changes during the day. For example, if your store includes two windows, one of which is used only when busy, there is no reason to time that window when it is not in use.

  • Page 34: View Periods Screen

    PHASE RESEARCH USER GUIDE SECTION 6 - VIEW PERIODS SCREEN View Periods This is a view-only screen that shows the current daypart and shift settings. The actual program- ming is set on another screen (see “PARAMETERS PROGRAMMING” on page 13-1). From ACTIVITY Screen (see “ACTIVITY SCREEN”...

  • Page 35: View Target Times Screen

    PHASE RESEARCH USER GUIDE SECTION 7 - VIEW TARGET TIMES SCREEN View Target Times This screen shows the grading criteria and grades achieved for different target events. From ACTIVITY Screen (see “ACTIVITY SCREEN” on page 4-1): Press . You are now in the View Target Times screen. 1 1 : 0 0 T A R G E T = B = 1 : 0 0...

  • Page 36: Menu Screen

    PHASE RESEARCH USER GUIDE SECTION 8 - MENU SCREEN Menu The Menu screen displays information about your Fast Track 2+2/386 system, including menu options and instructions for accessing features. TIMER SERIES NUMBER MODEL CONFIGURATION IMPORTANT: YOUR SCREENS MAY VARY SOMEWHAT DEPENDING ON YOUR PARTICULAR CONFIGURATION.

  • Page 37: Remove Car

    PHASE RESEARCH USER GUIDE The available menu option lines as listed below are described in more detail in the sections noted: [REMOVE CAR FROM LANE] Section 9 [RESET LOOP] [PRINT HEADER] [MANUAL REPORTS] [SET PARAMETERS] [DIAGNOSTICS] [RESET MEMORY] SECTION 8 - MENU SCREEN Section 10 Section 11 Section 12...

  • Page 38: Remove Car

    PHASE RESEARCH USER GUIDE SECTION 9 - REMOVE CAR Remove Car THIS FEATURE REQUIRES AN ACCESS CODE FOR ENTRY The Remove Car screen lets you manually synchronize the Fast Track 2+2/386 2000 Series Timer. You will rarely need this option, however, as the Timer normally synchronizes itself. From MENU Screen (see “MENU SCREEN”...
  • Page 39 PHASE RESEARCH USER GUIDE THIS PAGE IS INTENTIONALLY LEFT BLANK SECTION 9 - REMOVE CAR...

  • Page 40: Reset Loop

    PHASE RESEARCH USER GUIDE SECTION 10 - RESET LOOP 10-1 Reset Loop THIS FEATURE REQUIRES AN ACCESS CODE FOR ENTRY This screen lets you manually reset an internal Fast Track 2+2/386 2000 Series Timer Loop Detector that failed to reset when the last car left. This action should rarely be required. NOTE: Reset Loop feature should only be used when an L light is on and there is no car on a particular detection point.
  • Page 41 PHASE RESEARCH USER GUIDE Press to move to the station you want to adjust. Press to reset the selected loop and turn off its loop light on the Main Console. (Only Loop Detectors internal to the Timer can be reset.) SECTION 10 - RESET LOOP 10-2...

  • Page 42: Print Header Screen

    PHASE RESEARCH USER GUIDE SECTION 11 - PRINT HEADER SCREEN 11-1 Print Store Header The [PRINT HEADER] function enables your Fast Track 2+2/386 2000 Series Timer to print the Store Header information. (The Menu will remain displayed during printing.) From MENU Screen (see “MENU SCREEN” on page 8-1): Press to move cursor down to [PRINT HEADER].

  • Page 43: Manual Reports

    PHASE RESEARCH USER GUIDE SECTION 12 - MANUAL REPORTS 12-1 Manual Reports The Manual Reports screen is your entry to the manual reporting system. It allows you to request a report based on a selected portion of the historical data gathered by the Fast Track 2+2/386 2000 Series Timer.

  • Page 44: 12-1.1 Daily, Weekly, And Monthly Reports

    PHASE RESEARCH USER GUIDE NOTE: A Manual Report can provide the answer to almost any kind of question you might ask about your data. Use a Manual Report to see how your store is meeting performance standards, to compare shifts or time periods, and for many other useful purposes.

  • Page 45: Daily Reports

    PHASE RESEARCH USER GUIDE 12-1.1.1 Daily Reports From MANUAL REPORTS Screen (see “MANUAL REPORTS” on page 12-1): Press to move cursor to [DAILY]. Press . You are now in the Daily Reports screen. Press to move cursor to the desired day(s). Press to select or days).
  • Page 46 PHASE RESEARCH USER GUIDE The Report Format Selection screen lets you pick the starting and ending dates of a time range for which Daily Reports will be produced. 1 1 : 0 0 F R O M F E B / 2 1 / 0 1 < > F E B / 2 3 / 0 1 <...
  • Page 47 PHASE RESEARCH USER GUIDE Press to produce the selected screen or printer report. The Timer will display SEARCHING and/or PROCESSING for up to several seconds before the report is displayed or printed. 10. Press when viewing a screen report to display the corresponding grading report.

  • Page 48: 12-1.1.2 Weekly Reports

    PHASE RESEARCH USER GUIDE 12-1.1.2 Weekly Reports From MANUAL REPORTS Screen (see “MANUAL REPORTS” on page 12-1): Press to move cursor to [WEEKLY]. Press . You are now in the Weekly Reports screen. Press to move cursor to the desired week(s). Press to select or more weeks).
  • Page 49 PHASE RESEARCH USER GUIDE The Report Format Selection screen lets you pick the starting and ending dates of a time range for which Weekly Reports will be produced. 1 1 : 0 0 F R O M F E B / 2 1 / 0 1 < > F E B / 2 3 / 0 1 <...
  • Page 50 PHASE RESEARCH USER GUIDE Press to produce the selected screen or printer report. The Timer will display SEARCHING and/or PROCESSING for up to several seconds before the report is displayed or printed. 10. Press when viewing a screen report to display the corresponding grading report.
  • Page 51 PHASE RESEARCH USER GUIDE 12-1.1.3 Monthly Reports From MANUAL REPORTS Screen (see “MANUAL REPORTS” on page 12-1): Press to move cursor to [MONTHLY]. Press . You are now in the Monthly Reports screen. Press to move cursor to the desired month(s). Press to select or more months).

  • Page 52: Monthly Reports

    PHASE RESEARCH USER GUIDE The Report Format Selection screen lets you pick the starting and ending dates of a time range for which Monthly Reports will be produced. 1 1 : 0 0 F R O M F E B / 2 1 / 0 1 < > F E B / 2 3 / 0 1 <...
  • Page 53 PHASE RESEARCH USER GUIDE Press to produce the selected screen or printer report. The Timer will display SEARCHING and/or PROCESSING for up to several seconds before the report is displayed or printed. 10. Press when viewing a screen report to display the corresponding grading report.

  • Page 54: 12-1.2 Hourly And Custom Reports

    PHASE RESEARCH USER GUIDE 12-1.2 Hourly and Custom Reports From MANUAL REPORTS Screen (see “MANUAL REPORTS” on page 12-1): 1. Press 2. Press Reports screen. (The Hourly Reports screen is identical except for the heading that reads, “HOURLY REPORTS” rather than “CUSTOM REPORTS.”) 1 1 : 0 0 F R O M F E B / 2 1 / 0 1 <...
  • Page 55 PHASE RESEARCH USER GUIDE 6. Press 7. Press the report to either the display or the printer. Selecting the [VIEW] or [PRINT] option below the REPORT BY AVERAGE field will produce a single report that averages all the selected data. The REPORT BY PERIOD [VIEW] or [PRINT] selection will produce individual report sections for each period.

  • Page 56: 12-1.3 Daypart And Shift Reports

    PHASE RESEARCH USER GUIDE 12-1.3 Daypart and Shift Reports The Daypart and Shift Report screens let you set reporting for one or more dayparts or shifts. 12-1.3.1 Daypart Reports From MANUAL REPORTS Screen (see “MANUAL REPORTS” on page 12-1): 1. Press 2.
  • Page 57 PHASE RESEARCH USER GUIDE The Report Format Selection screen lets you pick the starting and ending dates of a time range for which Daypart Reports will be produced. 1 1 : 0 0 S E L E C T E D : 1 2 3 4 5 6 7 F R O M F E B / 2 1 / 0 1 <...
  • Page 58 PHASE RESEARCH USER GUIDE 9. Press display SEARCHING and/or PROCESSING for up to several seconds before the report is displayed or printed. 10. Press ing report. This screen shows counts and percentages of cars that meet the cri- teria for each letter grade. (If you then need a printed copy of the grading report, press 11.

  • Page 59: 12-1.3.2 Shift Reports

    PHASE RESEARCH USER GUIDE 12-1.3.2 Shift Reports From MANUAL REPORTS Screen (see “MANUAL REPORTS” on page 12-1): 1. Press 2. Press 3. Press 4. Press or more shifts). An X appears to the right of each row selected for reporting. 5.
  • Page 60 PHASE RESEARCH USER GUIDE The Report Format Selection screen lets you pick the starting and ending dates of a time range for which Shift Reports will be produced. 1 1 : 0 0 S E L E C T E D : F R O M F E B / 2 1 / 0 1 <...
  • Page 61 PHASE RESEARCH USER GUIDE 9. Press display SEARCHING and/or PROCESSING for up to several seconds before the report is displayed or printed. 10. Press ing report. This screen shows counts and percentages of cars that meet the cri- teria for each letter grade. (If you then need a printed copy of the grading report, press 11.

  • Page 62: 12-1.4 Year To Date Reports

    PHASE RESEARCH USER GUIDE 12-1.4 Year to Date Reports The Year to Date Reports screen shows the number of cars that pass through your drive-thru lanes and stations and the average time at each, since January 1 of the current year. From MANUAL REPORTS Screen (see “MANUAL REPORTS”...
  • Page 63 PHASE RESEARCH USER GUIDE 5. Press the report to either the display or the printer. Selecting the [VIEW] option will produce a single report that averages all the selected data. Selecting the [PRINT] selection will produce the same single report, as well as individual grading reports for each event.

  • Page 64: 12-1.5 Car By Car Reports

    PHASE RESEARCH USER GUIDE 12-1.5 Car by Car Reports The Car by Car Reports allow you to define reports that provide information about each car passing through your drive-thru. 12-1.5.1 Car by Car Reports by Station From MANUAL REPORTS Screen (see “MANUAL REPORTS” on page 12-1): 1.
  • Page 65 PHASE RESEARCH USER GUIDE 5. Press to toggle selection ON or OFF. Your selections are now highlighted. NOTE: Pullouts and other (FT) events will not be reported unless you change the settings from OFF (default setting) to ON. SECTION 12 - MANUAL REPORT SCREENS 12-23...

  • Page 66: 12-1.5.2 Car By Car Reports By Time And Date

    PHASE RESEARCH USER GUIDE 12-1.5.2 Car by Car Reports by Time and Date From MANUAL REPORTS Screen (see “MANUAL REPORTS” on page 12-1): 1. Press 2. Press 1 1 : 0 0 P U L L O U T S <...
  • Page 67 PHASE RESEARCH USER GUIDE 6. Press period and date range for your Car by Car report. The events and grades you previously selected are displayed below the current time/date and type of report (CAR by CAR). 1 1 : 0 0 F E B / 2 1 / 0 1 <...
  • Page 68 PHASE RESEARCH USER GUIDE The following is a sample Car by Car Report with rows for each event, using the actual event names in your configuration. Each row shows time of day, station name, letter grade, and actual time duration of event. SECTION 12 - MANUAL REPORT SCREENS SAT SEP 23, 2000 SUN SEP 24, 2000...

  • Page 69: 13-1 Parameters Programming

    PHASE RESEARCH USER GUIDE SECTION 13 - PARAMETERS PROGRAMMING 13-1 Parameters Programming THIS FEATURE REQUIRES AN ACCESS CODE FOR ENTRY. The Set Parameters screen lets you customize your Timer to match changing store requirements (operating hours, shift times, or automatic reporting requirements). See “SET PARAMETERS WORKSHEETS”...
  • Page 70 PHASE RESEARCH USER GUIDE TIMER SERIES NUMBER MODEL CONFIGURATION Press to move cursor to [SET PARAMETERS]. Press . You are now prompted to enter your Access Code. Press the numbered pink keys (0 - 9) to enter your six-digit Access Code. See “Assign Access Codes”...

  • Page 71: 13-1.1 Assign Access Codes

    PHASE RESEARCH USER GUIDE 13-1.1 Assign Access Codes The Access Codes screen lets you secure your system from unauthorized use. 1 1 : 0 0 < A R R O W S > < E N T E R > <...
  • Page 72 PHASE RESEARCH USER GUIDE NOTE: You may assign up to four Access Codes, identified as A, B, C, and D on the Set Access Codes screen. An unused Access Code is displayed as “UNUSED.” A used Access Code is displayed as “SET.” (When no access code has been set, the default access code is 000000.
  • Page 73 PHASE RESEARCH USER GUIDE IMPORTANT: IF THE SELECTED ACCESS CODE IS UNUSED, THE PASSWORD ENTRY SCREEN (SEE PREVIOUS PAGE) WILL APPEAR. IF THE ACCESS CODE HAS ALREADY BEEN SET, THE FOLLOWING TECH CODES SCREEN WILL APPEAR. 1 1 : 0 0 T H I S F O R P H A S E...

  • Page 74: 13-1.2 Time/Store Hours

    PHASE RESEARCH USER GUIDE 13-1.2 Time/Store Hours The Time/Store Hours screen lets you set the current date and time and the day considered to be the first day of the week for your store. It also lets you set the daily store opening and clos- ing times for each day of the week.
  • Page 75 PHASE RESEARCH USER GUIDE NOTE: To set up a store for a 24-hour day, set the OPEN and CLOSE times the same. When CLOSE time is set to the same time as OPEN time, CLOSE time field will display 24 HOUR. NOTE: You may set a particular day as CLOSED by pressing OPEN time until it reads, “CLOSED”.

  • Page 76: 13-1.3 Store Heading

    PHASE RESEARCH USER GUIDE 13-1.3 Store Heading The Store Heading screen lets you enter text for the Header, which you can print using the [PRINT HEADER] function on the Menu screen. (The Header can be automatically printed with some reports to identify them by their store.) The Header information is also displayed on the Header of reports generated by the Fast Track personal computer software suite, if being used.
  • Page 77 PHASE RESEARCH USER GUIDE 5. Press the number key(s) repeatedly until the desired character is displayed. For example, pressing the number “2” key (PRINT DISPLAY): One time will display an “A” Two times will display a “B” Three times will display a “C” Four times will display a “2”...

  • Page 78: 13-1.4 Set Dayparts

    PHASE RESEARCH USER GUIDE 13-1.4 Set Dayparts The Set Dayparts screen lets you break each day into a number of smaller units called day- parts, which are used to group data for viewing and reporting. From STORE PARAMETERS Screen (see “PARAMETERS PROGRAMMING” on page 13-1): 1.
  • Page 79 PHASE RESEARCH USER GUIDE 7. Press adjusts automatically to prevent time gaps or overlaps. NOTE: The ending time of each daypart coincides with the starting time of the next daypart for the same day, though you may use different dayparts for each day of the week.

  • Page 80: 13-1.5 Set Shifts

    PHASE RESEARCH USER GUIDE 13-1.5 Set Shifts The Set Shifts screen lets you divide each day into smaller units called shifts, which are used to group data for viewing and reporting. From STORE PARAMETERS Screen (see “PARAMETERS PROGRAMMING” on page 13-1): 1.
  • Page 81 PHASE RESEARCH USER GUIDE 7. Press adjusts automatically to prevent time gaps or overlaps. NOTE: The ending time of each shift coincides with the starting time of the next shift for the same day, though you may use different shifts for each day of the week. Shift 1 always starts at the opening time for the day, and the last programmed shift always ends at the closing time for the day.

  • Page 82: 13-1.6 Set Targets

    PHASE RESEARCH USER GUIDE 13-1.6 Set Targets The Set Targets screen lets you create a system of target times, audible indicators (beeps), and letter grades for any or all programmed event(s). From STORE PARAMETERS Screen (see “PARAMETERS PROGRAMMING” on page 13-1): 1.
  • Page 83 PHASE RESEARCH USER GUIDE 9. Press 10. Press 11. Press ARRIVAL. 12. Press 13. Press change the target time. (If you do not want targeting for a particular grade, set the grade’s target time to 0.) NOTE: The target time for B must be equal to or greater than that for A; the target time for C must be equal to or greater than that for B, and the same applies through the entire sequence of letter grades.
  • Page 84 PHASE RESEARCH USER GUIDE 18. Press 19. Press 20. Press The Remote Display will sound two successive short beeps at intervals of 2, 5, 10, 15, or 30 seconds depending on your choice. (Select OFF to disable the repeat beep.) 21.

  • Page 85: 13-1.7 Set Printer Options

    PHASE RESEARCH USER GUIDE 13-1.7 Set Printer Options The Set Printer Options screen lets you select automatic report printing that matches your requirements, providing 16 different report settings to give you a great deal of flexibility. From STORE PARAMETERS Screen (see “PARAMETERS PROGRAMMING” on page 13-1): 1.
  • Page 86 PHASE RESEARCH USER GUIDE 4. Press each selection. 5. Press 6. Press 7. Press or a specified time increment after store closing (close+). 8. Press in the previous step. 9. Press NOTE: You can turn the following features or OFF. 10.
  • Page 87 PHASE RESEARCH USER GUIDE 17. Press through the drive-thru) or OFF. 18. Press 19. Press OFF. 20. Press 21. Press NOTE: Events that will be printed on the automatic reports must be defined by corresponding drive-thru configurations or target settings. IMPORTANT: Samples of the Printer report tapes generated by the automatic reporting feature of the Timer are shown in “PRINTER REPORT TAPES”...

  • Page 88: Set Remote Display Options

    PHASE RESEARCH USER GUIDE 13-1.8 Set Remote Display Options THIS FEATURE REQUIRES AN ACCESS CODE FOR ENTRY The Set Remote Display Options screen lets you select the information that appears on the Remote Displays. From STORE PARAMETERS Screen (see “PARAMETERS PROGRAMMING” on page 13-1): 1.
  • Page 89 PHASE RESEARCH USER GUIDE NOTE: If you do not know the number associated with a particular Remote Display, remove and reconnect the five-pin connector atop the Display. Do not remove the connector by pulling on the gray cable; remove it only by pulling on its black base.
  • Page 90 PHASE RESEARCH USER GUIDE 5.b. Press 5.c. Press will change color. 5.d. Press 5.e. Press 6. Press 7. Press SHIFTS; DAILY; WEEKLY; MONTHLY; ALT). The averaging period applies to all Remote Displays. If you select a blank value, no averages will be flashed between events.

  • Page 91: 13-1.9 Set Remote Addressing

    PHASE RESEARCH USER GUIDE 13-1.9 Set Remote Addressing IF IT IS NECESSARY TO CHANGE A REMOTE DISPLAY’S ADDRESS, 1. Unplug the five-pin connector from the top of the Remote Display and remove the display from its mounting. Remove the two (2) smaller Phillips head screws from the top of the Display first, and then remove the two (2) Phillips head screws from the bottom of the Display.

  • Page 92: 13-1.10Night Manager

    PHASE RESEARCH USER GUIDE 13-1.10 Night Manager THIS FEATURE REQUIRES AN ACCESS CODE FOR ENTRY The Night Manager screen allows you to view and print particular events over a specified time period to track such events, as well as identify problems and their causes (which is particularly useful for absentee management).
  • Page 93 PHASE RESEARCH USER GUIDE 4. Press the report to either the display or the printer. NOTE: Selecting VIEW allows you to “drill down” through two more screens of greater detail (one for FT EVENTS and one for PULL OUTS). Selecting PRINT will cause all three Night Manager screens (the first Night Manager screen, FT EVENTS screen, and PULLOUTS screen) to print.

  • Page 94: 13-1.10.1 Show Event Detail

    PHASE RESEARCH USER GUIDE 13-1.10.1 Show Event Detail The Show Event Detail screen displays more detail for the event (FT EVENTS) selected on the first Night Manager screen. 1. From STORE PARAMETERS Screen (see “PARAMETERS PROGRAM- MING” on page 13-1): 2.
  • Page 95 PHASE RESEARCH USER GUIDE 7. Press 8. Press The display shows the conditions that contributed to the FT Events count. SECTION 13 - PARAMETERS PROGRAMMING to move the cursor to [FT EVENTS]. to “drill down” to view a more detailed screen for FT EVENTS. 13-27...

  • Page 96: 13-1.10.2 Show Event Counts

    PHASE RESEARCH USER GUIDE 13-1.10.2 Show Event Counts The Show Event Counts screen displays more detail for the event (PULLOUTS) selected on the previous screen. 1. From STORE PARAMETERS Screen (see “PARAMETERS PROGRAM- MING” on page 13-1): 2. Press 3. Press 1 1 : 0 0 D A T E : F E B / 2 3 / 0 1 E V E N T...
  • Page 97 PHASE RESEARCH USER GUIDE 7. Press 8. Press The display shows the conditions that contributed to the Pullouts count. SECTION 13 - PARAMETERS PROGRAMMING to move the cursor to [PULL OUTS]. to “drill down” to view a more detailed screen for PULLOUTS. 13-29...

  • Page 98: Diagnostics Screens

    PHASE RESEARCH USER GUIDE SECTION 14 - DIAGNOSTICS SCREENS 14-1 Diagnostics THIS FEATURE REQUIRES AN ACCESS CODE FOR ENTRY The Diagnostic screen is a monitoring feature that lets you view the number of operating excep- tions FT (Fast Track) Events and Pullouts –...
  • Page 99 PHASE RESEARCH USER GUIDE NOTE: Selecting either [VIEW] or [PRINT] will allow you to view three Diagnostic screens (all showing details about the FT EVENTS and PULLOUTS, as shown on screens below): Choosing [PRINT] will produce these three Diagnostic screens on a single report tape.

  • Page 100: Reset Memory

    PHASE RESEARCH USER GUIDE SECTION 15 - RESET MEMORY 15-1 Reset Memory THIS FEATURE REQUIRES A TECH CODE FOR ENTRY The Reset Memory screen allows you to erase all historical event data in the memory. CAUTION: THIS SCREEN WARNS THAT IF YOU PRESS THE WILL ERASE ALL HISTORICAL EVENT DATA PERMANENTLY.
  • Page 101 PHASE RESEARCH USER GUIDE Press the numbered pink keys (0 - 9) to enter your six-digit Tech Code. You are now in the Reset Memory screen. 1 1 : 0 0 T H I S < M A I N Press .
  • Page 103 PHASE RESEARCH USER GUIDE PRINTER REPORT TAPES The sample Printer report tape below details the meaning of each entry on a report generated by the automatic reporting feature of the Timer. The following four pages fea- ture Printer tape examples of the 16 different reporting options: Time and Date of Report Creation Report Beginning Date...
  • Page 104 PHASE RESEARCH USER GUIDE 4:00 PM MON FEB 23 1999 START- STOP 3:00 PM <> 4:00 PM A SIDE #CARS MENU GREET PICK UP 1:11 TOTAL 2:40 PULLOUTS EVENT: MENU TARGET #CARS EVENT: GREET TARGET #CARS EVENT: PICK UP TARGET #CARS EVENT: TOTAL...
  • Page 105 PHASE RESEARCH USER GUIDE 1:30 AM MON FEB 23 1999 START- DAYPARTX -STOP 11:00 AM <> 1:30 PM A SIDE #CARS **** DAILY DAYPART ******* MENU 1:30 AM GREET PICK UP 1:19 FROM- DAYPARTX -TO TOTAL 2:48 FEB/ 23/99<>FEB/ 23/99 PULLOUTS A SIDE MENU...
  • Page 106 PHASE RESEARCH USER GUIDE 4:00 PM MON FEB 23 1999 START- -STOP 10:00AM <> 4:00PM A SIDE #CARS MENU GREET PICK UP 1:11 TOTAL 2:40 PULLOUTS EVENT: MENU TARGET #CARS EVENT: GREET TARGET #CARS EVENT: PICK UP TARGET #CARS EVENT: TOTAL TARGET #CARS...
  • Page 107 PHASE RESEARCH USER GUIDE 12:00 AM FEB 23 1999 START- DAILY -STOP 6:00 AM <> 12:00 AM A SIDE #CARS **** DAILY DAILY ******** MENU 1:30 AM GREET PICK UP 1:19 FROM- TOTAL 2:48 FEB/ 23/99<>FEB/ 23/99 PULLOUTS A SIDE MENU EVENT: MENU...

  • Page 109: Definitions Of Terms

    PHASE RESEARCH USER GUIDE DEFINITIONS OF TERMS DRIVE-THRU TIMER-A computer technology management tool to measure and monitor drive-thru speed of service in a fast food restaurant EVENT- Occurrences in the drive-thru and/or the Timer itself ACCESS CODE-User can program four individual Access Codes (A,B,C,D) to establish restricted entry to Timer features ALT CONFIG OFF-The time at which Alt Config toggles OFF and the original main drive-thru configuration is restored...
  • Page 110 PHASE RESEARCH USER GUIDE GREET TIME-The time taken to respond to a car that has arrived at the Menu Board/order point MAX CARS-The Timer’s automatic subtraction of a car when the actual number of cars exceeds the number that has been programmed (using the drive-thru configuration feature) MULTI-STATION EVENT-An event that starts and stops an event timer from two or more detection points;...

  • Page 111: Troubleshooting

    PHASE RESEARCH USER GUIDE TROUBLE Paper jam. RINTER Printer locks up. Paper advances but does not print. Prints too light. Prints only half of characters. Does not supply all reports. Printer options set Beeps continuously. EMOTE TROUBLESHOOTING TROUBLESHOOTING PROBABLE CAUSE Paper jam.
  • Page 112 PHASE RESEARCH USER GUIDE TROUBLE Displays colon (:) only. EMOTE Blank display. TROUBLESHOOTING PROBABLE CAUSE Brown-out or power surge. Unplug cable from top of Remote and then plug back in. Wait for Remote to stop counting down and press Main Menu twice. Remote needs to be reset.
  • Page 113 PHASE RESEARCH USER GUIDE TROUBLE Timer inaccurately shows store as closed. ONSOLE Timer continues timing though no cars are in drive- thru. Timer does not have power. Power cord unplugged. Timer screen is blank. Keyboard does not respond. An L light is locked on. Headset not working.
  • Page 115 PHASE RESEARCH USER GUIDE SET PARAMETERS WORKSHEETS SET PARAMETERS WORK SHEET SAMPLE Store Header Store: Number: Manager: Phone: Modem: City: STORE HOURS day of week: OPEN - CLOSE - 1:00AM 6:00AM - 1:00AM 6:00AM - 1:00AM 6:00AM - 1:00AM 6:00AM - 1:00AM 6:00AM - 1:00AM...
  • Page 116 PHASE RESEARCH USER GUIDE SET PARAMETERS WORK SHEET SAMPLE Target= A MENU BEEP ON ARRIVAL= Time <= <= <= 1:00 <= 1:30 > 1:30 F Repeat @ Target= A GREET BEEP ON ARRIVAL= Time <= <= <= <= > F Repeat @ Target= A WINDOW BEEP ON ARRIVAL=...
  • Page 117 PHASE RESEARCH USER GUIDE SET PARAMETERS WORKSHEET Store Header Store: Number: Manager: Phone: Modem: City: STORE HOURS day of week: OPEN - CLOSE DAYPARTS START - STOP SHIFTS START - STOP SET PARAMETERS WORKSHEETS PRINTER OPTIONS Hour Daypart Shift Daily Report @ CLOSE + time=...
  • Page 118 PHASE RESEARCH USER GUIDE Target= BEEP ON ARRIVAL= Time <= <= <= <= > F Repeat @ Target= BEEP ON ARRIVAL= Time <= <= <= <= > F Repeat @ Target= BEEP ON ARRIVAL= Time <= <= <= <= > F Repeat @ Target= BEEP ON ARRIVAL=...
  • Page 119 PHASE RESEARCH USER GUIDE start stop start stop Store Store opening time opening time Store Store closing time closing time start stop start stop NOTES: SET PARAMETERS WORKSHEETS DAYPARTS AND SHIFTS RECORD Dayparts start stop start stop Store Store opening time opening time Store Store...
  • Page 121 PHASE RESEARCH USER GUIDE YMBOLS +/- Keys Description of ... 2-7 A/B/A+B Key Description of ... 2-7 Access Codes Screens Assign Access Codes See Assign Access Codes Screen Set Access Codes See Set Access Codes Screen Activity Screen Brief Description of ... 3-1 Illustration ...
  • Page 122 PHASE RESEARCH USER GUIDE Change Header Settings Change Store Hours Clear Key Description of ... 2-7 Current Daypart and Shift Settings, Viewing Customization Changing Store Requirements ... 13-1 Custom Reports ... 12-12 Daily Reports Screen Illustration ... 12-3 Daily, Weekly, and Monthly Reports Daily Reports See Daily Reports Screen Monthly Reports...
  • Page 123 PHASE RESEARCH USER GUIDE Electrical Power Outage ... 2-4 Enter Select Key Description of ... 2-7 Event 00 ... A2-2 Events See FT Events Fast Track Timer Elements Of ... 1-1 Features ... 1-3 General Use ... 1-4 Illustration ... 1-2 Introduction To ...
  • Page 124 PHASE RESEARCH USER GUIDE Intercom ... 1-2, 2-1 Keyboard Mode Key Description of ... 2-7 Keypad Description of ... 2-7 Illustration (Keys) ... 2-7 Keys Basic Functions ... 2-7 Illustration ... 2-7 LED Status Lights Example of ... 2-6 Purpose of ... 2-6 Loop Manually Resetting Internal Loop Detector ...
  • Page 125 PHASE RESEARCH USER GUIDE Manual Reports Screen Brief Description of ... 3-1 Illustration ... 12-1 Manually Reset a Loop Detector Manually Synchronize Fast Track Memory ... 1-4, 15-1 Menu Key, Description of ... 2-7 Screen, Brief Description of ... 3-1 Screen, Function ...
  • Page 126 PHASE RESEARCH USER GUIDE Parameters See Parameters Programming Access Codes See Set Access Codes Screen Dayparts See Set Dayparts Screen Heading See Heading Screen Night Manager See Night Manager Screen Printer Options See Set Printer Options Screen Remote Display Options Shifts See Set Shifts Screen Targets...
  • Page 127 PHASE RESEARCH USER GUIDE Report Format Selection Screen (Daily, Weekly, and Monthly Reports) Illustration ...12-4, 12-7, 12-10 Report Format Selection Screen (Daypart or Shift Reports) Illustration ... 12-15 Reports Car by Car ... 12-22 Daily ... 12-3 Dayparts ... 12-14 Hourly, Custom ...
  • Page 128 PHASE RESEARCH USER GUIDE Set Targets Screen Illustration ... 13-14 Set Text to Appear in Header Setting Sections of the Day (Dayparts) and/or Shifts Setting Targets for Grading Shift Reports Screen Illustration ... 12-17 Show Event Counts Screen Illustration ... 13-28 Show Event Detail Screen Illustration ...
  • Page 129 PHASE RESEARCH USER GUIDE Vehicle Detector ... 1-2, 2-1 Vehicle Presence Signal ... 2-2 View Configuration Screen Illustration ... 5-1 View Current Daypart and Shift Settings View Current Time ... 13-6 View Grading Criteria and Grades Acheived View Periods Key, Description of ... 2-7 Screen, Brief Description of ...
  • Page 131 PHASE RESEARCH 3500 W. Moore Avenue, Suite M Santa Ana, CA 92704 (714) 850-1320 or Fax: (714) 850-1502 www.phaseresearch.com email - fasttrack@phaseresearch.com...

This manual is also suitable for:

Fast track 2+2/386

Table of Contents