Troubleshooting Operations Console Connection - IBM i Series Handbook

Note: During the transition from one mode to the other, the console is disconnected and reconnected.
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To change the mode of the emulator, follow these steps:
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1. In the emulator window, click Communications.
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2. Select Configure, and then click Session Parameters.
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| 3. Select the desired screen size and click OK.
| 4. Click OK to end the connection.
5. Click OK to close the emulator session.
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| If the option Allow console recovery and console can be taken over by another console is not enabled,
the console returns to the sign-on window and is in the correct mode. You can exit these instructions.
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| If the option Allow console recovery and console can be taken over by another console is enabled, the
console returns to the sign-on window, but the Console Information Status window does not open and
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the option to take over control is most likely set to no. This is due to a change in the emulator's attributes
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| and the new console type does not match that of the current console when it connected. At this point,
you need to take one of the following actions:
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v Use system service tools (SST) from another workstation to run the macro OPSCONSOLE RESTART.
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v Use the console service functions (65+21) to run functions 65, 21, 21, which restarts the console.
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The console closes again, but it should reconnect in two or three minutes.
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Related tasks
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| "Using the OPSCONSOLE macro" on page 84
| The OPSCONSOLE macro is the system-side debugging and analysis tool for collecting data for or
managing console-related work.
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Related reference
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| "Using the console service functions (65+21)" on page 82
Console service functions (65+21) are the emergency console recovery functions.
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Troubleshooting Operations Console connection

Problems can occur during an Operations Console session. The following topics are some solutions to
common problems that are encountered during your initial setup and management of your
configurations.
The Operations Console client (PC) keeps a set of logs that can be wrapped to be used by IBM
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development in assisting with customer issues. These logs are not meant to be used by the end user.
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| Details of what to capture and its format change often to keep current with the types of issues being
reported. If you report a problem to your service provider, you might be asked to send specific logs from
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the PC, as well as data captured by the system.
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Settings dialog window
Operations Console has a built-in, hot-key-activated, settings dialog window that has special options used
to help troubleshoot problems. The Settings window is activated by pressing and holding the Alt and
Shift keys and then pressing the s key before releasing all three keys (ALT+Shift+s). The options to split
the log files can be very helpful to your service provider, especially if you have many connection
configurations. Splitting the logs so each configuration has its own log makes it easier to find problems.
When only one connection has a problem, activity in other connections aren't seen in the log.
It is highly suggested that the user not make any other changes or turn on any other functions without
advice from your service provider. Improper use of the options on this window may cause unpredictable
behavior on any or all configured connections.
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System i: Connecting to System i Operations Console