Authentication Problems - IBM i Series Handbook

About this task
If you are unable to use the mode function on a remote control panel or virtual control panel, check that
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the user that authenticated the connection (Service Tools Sign-on) has the Partition remote panel key
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| privilege for the partition that the user is connected to.
To ensure you have the proper privileges for the connection to the partition, follow these steps:
1. Access Dedicated Service Tools (DST).
2. Select Work with DST environment.
3. Select Service tools user profiles.
4. Select Change privileges (option 7).
Results
That user must be granted the privilege, Partition remote panel key by partition, in order to use the
mode function. If the system supports the keystick, the keystick must be inserted before the mode
function is active.
Related information
Access service tools

Authentication problems

Here are two common authentication related problems and suggestions to correct the them.
By default, the system automatically creates and maintains an access password. If you manually change
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the access password in Properties, you take control of this password and have to provide it each time
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| you make a connection. This increases the chances of meeting the following authentication problems.
v Failure to authenticate.
Error message: The current access password entered is not valid. Please enter the valid access
password.
| This message typically means that the access password you entered in the LAN Service Tools Sign-on
window is not the same as the password you entered when you manually assigned the access
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password in Properties. Make sure that the caps lock is not active and re-enter the access password
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| using the password you assigned, taking into account any case sensitivity you might have used.
v Failure to connect the VCP.
Error message: The PC service tools device ID password and the System i service tools device
ID password do not match. Either the service tools device ID (name) is already in use or the
passwords must be RESET on this PC and the System i.
This indicates that the service tools device ID password is incorrect.
The service device ID password stored on the PC no longer matches the value stored on the system. In
rare cases, this password gets out of synchronization and you need to reset the value back to the
original default values on both the PC and the system.
Related concepts
"Operations Console simplification" on page 67
Operations Console can automatically create service tools device IDs, manage access passwords, and
discover systems.
Related reference
"Resynchronizing the PC and service tools device ID password" on page 70
By default, the system creates and maintains the service tools device ID and its password. You should
not have to manually resynchronize the password. However, if the system option Autocreate service
tools device IDs is set to 0, then you must manually manage the IDs and their passwords.
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System i: Connecting to System i Operations Console