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If the above process fails to solve your connection problem, you need to contact your service
provider for further assistance.
Related tasks
"Installing HyperTerminal" on page 92
To install HyperTerminal, follow these steps.
Troubleshooting authentication problems
When setting up your initial connection, you might encounter authentication problems.
Authentication errors
While you are connecting a local console to a system, you may encounter local console connection
problems. These are solutions to errors that occur when Operations Console cannot complete a
connection between a system and a local console (PC). The errors consist of software configuration
problems or unrecognizable service tool user IDs.
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The following tip is only valid if the system option Autocreate service tools device IDs has a value of 0
and you no longer want the system to automatically maintain service tools device IDs.
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Tip: Verify that you are entering a valid service tools user ID and password when using the
configuration wizard.
You might also receive an error message regarding a secure connection.
Related concepts
"Operations Console simplification" on page 67
Operations Console can automatically create service tools device IDs, manage access passwords, and
discover systems.
Related reference
"Error message: The connection to the system is not a secure connection" on page 90
You may receive this error message: The connection to the system is not a secure connection.
Troubleshooting emulator problems
When setting up your initial connection you may encounter emulator problems.
If the emulator window did not start and the connection status is not Connected, refer to the Local
console connection problems topic.
Related reference
"Local console connection problems" on page 89
When setting up your local console, you might encounter problems connecting. Failure to connect is
defined as problems resulting in the status not going to Connected and the emulator did not start.
PC5250 window does not display user data
This can be caused by a non-buffered UART for the serial connection in the PC.
See the Performance degradation on local console topic. This problem only affects a direct attach local
console.
Related reference
"Performance degradation on local console" on page 91
The most likely reason for performance degradation is that the communication port is not running a
buffered UART (Universal Asynchronous Receive/Transmit serial port chip).
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System i: Connecting to System i Operations Console
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Table of Contents
Troubleshooting
