System Requests Do Not Work; Unable To Sign On Because Of A Lost Or Expired Password Or Disabled User Id; The User Cannot Perform The Option Selected; Related Information For Operations Console - IBM i Series Handbook

Note: If the new console fails to work in i5/OS you may need to use another workstation to manually
delete the controller and device description associated with the old console device.

System requests do not work

Here are the solutions for when system requests do not work.
When using Operations Console, SYSREQ corresponds to Shift+ESC and is defined as the default for
PC5250 emulation.
Most keyboards have a Print Screen key, also labeled as SYSREQ and would be activated by using that
key with the Ctrl key, however Windows reserves this key for the Print Screen function.
You must remap the keyboard by using the operating system, not PC5250, in order to change it.

Unable to sign on because of a lost or expired password or disabled user ID

You can use this information to correct a problem when the takeover function isn't working.
If you have the special DST sign-on screen but find yourself unable to sign on because of either a
disabled user ID or expired password, you can attempt the first steps of recovery by doing the following:
1. Make certain that no other devices (PCs) that normally are eligible to become the console are
connected.
2. Perform the console service functions (65+21) using 65, 21, 21.
This will cause the console to be lost temporarily. The device should then become the console with a
sign-on screen appropriate to the system state, assuming that it matches the current console type setting.
For example, if the system was IPLed to command entry, then you would see the i5/OS sign-on screen.
You can then sign on using any user ID with the authority to continue the recovery of the DST user ID
that has the problem.
Related tasks
"Unlocking service tools device IDs in SST" on page 84
With the Work with service tools user IDs and Devices option, you can change Operations Console
configuration data from system service tools (SST) .

The user cannot perform the option selected

|
| Here is a solution to try when you receive the message the user cannot perform the option selected.
You might receive this message under the following circumstances:
|
| v You are working with a local console on a network (LAN) configuration.
| v You made an attempt to access the Service tools device IDs option on the Work With Service Tools
User IDs and Devices window within SST.
|
| This error message indicates that the option is not unlocked. You need to unlock the option before
continuing.
|
Related tasks
|
| "Unlocking service tools device IDs in SST" on page 84
| With the Work with service tools user IDs and Devices option, you can change Operations Console
configuration data from system service tools (SST) .
|

Related information for Operations Console

Web sites and other information center topic collections contain information that relates to the Operations
Console topic collection. You can view or print any of the PDF files.
102
System i: Connecting to System i Operations Console