Service Policy; Dealer Technical Support; Escalation Procedure - Canon imageRunner 2200 Service Manual
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- Reference manual (366 pages) ,
- Function manual (167 pages) ,
- Media manual (2 pages)
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VI.
Service Policy
A.
Dealer Technical Support
The following support mechanisms have been established to deliver high
quality and timely technical support services and product information to
imageRUNNER 2200/2800 dealerships. These support services cover
areas such as: system and user software, networking and connectivity
issues, electro-mechanical operations, and other hardware servicing
issues.
B.
Escalation Procedure
The Canon Connectivity escalation procedure diagrammed below should
be utilized for the support of the imageRUNNER 2200/2800.
Technician escalates the problem to the supervisor and dealership
imageRUNNER 2200/2800 Series Service Guide
imageRUNNER 2200/2800 Series Service Guide
imageRUNNER 2200/2800
Not Operating Properly
technical support
Dealership Needs Canon's Assistance
Call the ISG Technical Support Center
at 1-800-528-2830
Between 9:00AM and 8:00PM
Eastern Time.
If a problem is not initially
resolved, it will be escalated
within CUSA Systems &
Technical Support Division for
further investigation and
resolution.
Note: In general, initial dealership
response time will be set to meet
the market condition and may be
contractually stipulated.
Rev. 0
June 2001 Page 18
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