Advantech ADAM-5000 Series User Manual page 5

If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered (e.g.
type of PC, CPU speed, Advantech products used, other
hardware and software used etc.). Note anything abnormal and
list any on-screen messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your
manual, product, and any helpful information readily available.
3. If your product is diagnosed as defective, obtain an RMA
(return material authorization) number from your dealer. This
allows us to process your return more quickly.
4. Carefully pack the defective product, a completely filled-out
Repair and Replacement Order Card and a photocopy of dated
proof of purchase (such as your sales receipt) in a shippable
container. A product returned without dated proof of purchase
is not eligible for warranty service.
5. Write the RMA number prominently on the outside of the
package and ship it prepaid to your dealer.