Glossary - Avaya Sun Fire V880 Installation & Maintenance

Glossary

Automatic Call
Distribution (ACD)
Boot disk
CMS
Data disk
FC-AL
High Speed Serial
Interface/PCI (HSI/P)
Non-volatile random
access memory
(NVRAM)
RSC
Solaris
SSO
TPE
Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting
A switch feature. ACD is software that channels high-volume incoming call
traffic to agent groups (splits or skills).
Also an agent state where the extension is engaged in an ACD call (with the
agent either talking to the caller or the call waiting on hold).
A disk that contains the Solaris operating system and customer data.
Call Management System (CMS). A software product used by business
customers that have an Avaya telecommunications switch and receive a large
volume of telephone calls that are processed through the Automatic Call
Distribution (ACD) feature of the switch.
A nonbootable disk. A data disk contains only customer data.
Fiber channel arbitrated loop. This is the loop device that controls the disk
drives.
The HSI/P controller card is a 4-port serial communications PCI card. Each of
the four ports is used for a single physical X.25 link. It is an add-on package that
is needed by CMS for multiple ACDs.
A random access memory (RAM) system that holds its contents when external
power is lost.
Remote System Control
The operating system package on the Sun computer. Solaris is a version of the
UNIX System V Release 4. CMS requires Solaris to run on the Sun computers.
Services Support Organization. The Avaya organization that provides technical
support for Avaya products.
Twisted-pair Ethernet
203
May 2006