Contact Polycom Support - Polycom Pano Administrator's Manual

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Table of Contents

The log package, which includes call detail record (CDR) information, downloads as a .tgz file.

The date and time of the log entries display in GMT.

Contact Polycom Support

If you are not able to share content successfully and you have verified that the equipment is installed and

set up correctly, contact Polycom Support. Be prepared to provide the Pano system logs an details about

the issue you are experiencing.

Procedure

1. Make notes of any active alerts generated by the system, and any troubleshooting steps that you

have already tried.

2. Go to the

Polycom Support

system logs and a description of the problem.

Polycom, Inc.

site and create a Problem Report ticket that includes the downloaded

Troubleshooting

Table of Contents

Do you have a question about the Pano and is the answer not in the manual?